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Desktop Support Jobs in Austin, TX (NOW HIRING)

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

Desktop Support Technician Expected Duration: 11 months Location: Onsite, candidates must be local to the Austin area Summary: The Client has issued a request for a Desktop Support Technician to ...

Artech Information System LLC

DESKTOP SUPPORT

Austin, TX · On-site

$20 - $25.50/hr

... remove desktop PCs and monitors. * Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. * The support platform is ...

AA2IT

Desktop Support Technician - Austin, TX

Austin, TX · On-site

$20 - $25.50/hr

AA2IT is seeking a Desktop Support Technician to provide on-site support in Austin, TX. The role involves troubleshooting Dell laptop and desktop PCs, working with end-users to resolve issues, and ...

Apexon

IT System Engineer (Desktop Support)

Austin, TX · On-site

Job Title: IT Systems Engineer (IT Desktop Engineer) Location: Austin, TX (Day 1 Onsite) Description: Description: We are seeking a skilled IT System Engineer to support and maintain both virtual and ...

AA2IT

Desktop Support Technician - Austin, TX

Austin, TX · On-site

$20 - $25.50/hr

... desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed ... Warranty Dell support. Certification Requirements: A+/Dell/Lenovo/nice to have Mac

Apexon

IT System Engineer (Desktop Support)

Austin, TX · On-site

Job Title: IT Systems Engineer (IT Desktop Engineer) Location: Austin, TX (Day 1 Onsite) Description: Description: We are seeking a skilled IT System Engineer to support and maintain both virtual and ...

AA2IT

Desktop Support Technician - Austin, TX

Austin, TX · On-site

$20 - $25.50/hr

... desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed ... Warranty Dell support. Certification Requirements: A+/Dell/Lenovo/nice to have Mac

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Desktop Support information

See Austin, TX salary details

$13

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$32

How much do desktop support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support in Austin, TX is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $24.52 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Austin, TX?

The most popular types of Desktop Support jobs in Austin, TX are:

What are popular job titles related to Desktop Support jobs in Austin, TX?

For Desktop Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Austin, TX look for?

The top searched job categories for Desktop Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Desktop Support jobs?

Cities near Austin, TX with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,346 per year, or $22.8 per hour.

Desktop Support Technician

Hireblazer

Austin, TX • On-site

$23 - $25/hr

Contractor

Re-posted 7 days ago

Job description

Role: Desktop Support Technician

Expected Duration: 11 months

Location: Onsite, candidates must be local to the Austin area

Summary:

The Client has issued a request for a Desktop Support Technician to provide hands-on desktop support, executive support, hardware and software troubleshooting, local technical leadership, and day-to-day end-user assistance. The role is centered on PC installation and repair, Office 365 and Teams support, video conferencing support, process creation, project participation, and mentoring junior technicians in an on-site environment. An ideal candidate has strong enterprise desktop support experience, is comfortable providing white-glove executive support, knows how to troubleshoot hardware, peripherals, and collaboration tools quickly, and can lead locally while working across a multi-vendor support environment.

Responsibilities:

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Minimum (Required):

5 Years of Experience providing end-user support

5 Years of Experience in supporting personal computer hardware and routine software installation

5 Years of Experience troubleshooting IT hardware and peripherals in an enterprise environment

5 Years of Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams

4 Years of Experience providing “white-glove” executive level support

4 Years of Experience supporting video tele-conferencing solutions such as Cisco Webex

Preferred (Optional):

5 Years of Experience creating technical knowledge articles

5 Years of Working in a multi-vendor environment for support environment

4 Years of Experience utilizing ServiceNow in a support environment