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Remote Desktop Support Jobs in Austin, TX (NOW HIRING)

Artech Information System LLC

Deskside Support

Austin, TX · Remote

$20 - $25.50/hr

... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Trade Floor Support is a Must! Break/Fix ...

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Overview: This candidate will be active ...

Addison Group

Remote Support Tech

West Lake Hills, TX · On-site +1

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Overview: This candidate will be active ...

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

Provide technical support for desktops, laptops, phones, printers, mobile devices, conferencing ... Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast, accurate solutions to customer requests * Triage technical issues effectively and route them to ...

New

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US Remote About Us: SimpliGovis a leading government workflow automation platform that helps state ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGov is a leading government workflow automation platform that helps ...

ASSA ABLOY

Director of Sales, Americas

Austin, TX · Remote

Remote (US) Job ID: 48133 HID Global\'s Identification Technologies Business Area seeks an ... As our Director of Sales, Americas , you'll support HID's success by: * Building and leading a high ...

ASSA ABLOY

Director of Sales, Americas

Austin, TX · Remote

Remote (US) Job ID: 48133 HID Global's Identification Technologies Business Area seeks an ambitious ... As our Director of Sales, Americas , you'll support HID's success by: * Building and leading a high ...

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Remote Desktop Support information

See Austin, TX salary details

$10

$26

$45

How much do remote desktop support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote desktop support in Austin, TX is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Austin, TX? The most popular types of Desktop Support jobs in Austin, TX are:
What are popular job titles related to Remote Desktop Support jobs in Austin, TX? For Remote Desktop Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Austin, TX look for? The top searched job categories for Remote Desktop Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Desktop Support jobs? Cities near Austin, TX with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,657 per year, or $26.8 per hour.

Deskside Support

Artech Information System LLC

Austin, TX • Remote

$20 - $25.50/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description


Job Title: Deskside Support
Location: AUSTIN, TX
Duration: 1 year (with possible extension)


Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
Trade Floor Support is a Must!
Break/Fix troubleshooting experience in larger corporate environments
Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).

Additional Information

For more information, Please contact

Shubham

973-295-4595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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