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Internal Help Desk Jobs in Austin, TX (NOW HIRING)

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to ... with internal standards. * Record incidents, requests, troubleshooting activities, and final ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Build, maintain, and improve internal AI-driven support tools and automation systems, including ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Build, maintain, and improve internal AI-driven support tools and automation systems, including ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Build, maintain, and improve internal AI-driven support tools and automation systems, including ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment ...

Interplanetary Help Desk

Marketing Director

Austin, TX · On-site

$90 - $130/hr

... Interplanetary Help Desk is a 501(c)(3) nonprofit that produces benefit concerts for other ... Work with external and internal designers and writers to create content for each concert (art ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

$70 - $90/hr

Oversee help desk support for approximately 80 clients, supervising a team responsible for ... and working with internal teams to ensure complex and/or escalated issues are resolved.

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Austin, TX

Internal Help Desk information

See Austin, TX salary details

$12

$22

$33

How much do internal help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for internal help desk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Austin, TX?

For Internal Help Desk jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Austin, TX look for?

The top searched job categories for Internal Help Desk jobs in Austin, TX are:

What cities near Austin, TX are hiring for Internal Help Desk jobs?

Cities near Austin, TX with the most Internal Help Desk job openings:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,730 per year, or $22.9 per hour.

Help Desk Tier I

Robert Half

Austin, TX • On-site

$22 - $26/hr

Temporary

Posted 21 days ago

Job description

Help Desk Tier I

On Site | Austin, TX | Contract


We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff.


Responsibilities:

• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.

• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.

• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.

• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.

• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.

• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.

• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.

• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.

• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

• At least 1 year of experience in help desk, desktop support, or technical support roles.

• Working knowledge of Windows 10 and general Microsoft Windows support.

• Experience supporting Microsoft 365 or Google Workspace environments.

• Familiarity with Active Directory, including basic account and access administration.

• Ability to troubleshoot common hardware, software, and basic end-user connectivity issues.

• Experience using ticketing systems (Jira or ServiceNow) to manage service requests and document support activity.

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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