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Desktop Support Manager Jobs in Austin, TX (NOW HIRING)

Bansar Technologies Inc.

Desktop Support

Austin, TX · On-site

$20 - $25.50/hr

Desktop Support Location: 6230 E Stassney Ln, Austin, TX 78744 Duration: 12 Months with possible extension Last date for submission: August 24, 2026 (12.00 PM-CST) Important Note: Position will be ...

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

Desktop Support Technician Expected Duration: 11 months Location: Onsite, candidates must be local to the Austin area Summary: The Client has issued a request for a Desktop Support Technician to ...

Artech Information System LLC

DESKTOP SUPPORT

Austin, TX · On-site

$20 - $25.50/hr

... remove desktop PCs and monitors. * Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. * The support platform is ...

TTEC

Desktop Support Associate Analyst

Austin, TX · On-site

$23 - $31/hr

Desktop Support Associate Analyst Apply now Save jobSaved job Bringing smiles is what we do at TTEC ... In this combined role, youll deliver excellent end-user provisioning, access management, and ...

TTEC

Desktop Support Associate Analyst

Austin, TX · On-site

$22 - $24/hr

In this combined role, you'll deliver excellent end-user provisioning, access management, and ... year's IT knowledge and desktop support including hardware and software navigation and ...

Apexon

IT System Engineer (Desktop Support)

Austin, TX · On-site

Manage Hyper-V deployments on top of a failover cluster. System Infrastructure Planning: * Plan ... Support annual desktop and system audits. * User Support and Training: * Provide occasional 24/7 ...

Apexon

IT System Engineer (Desktop Support)

Austin, TX · On-site

Manage Hyper-V deployments on top of a failover cluster. System Infrastructure Planning: * Plan ... Support annual desktop and system audits. * User Support and Training: * Provide occasional 24/7 ...

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Desktop Support Manager information

See Austin, TX salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for desktop support manager in Austin, TX is $35.85, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Austin, TX?

The most popular types of Desktop Support jobs in Austin, TX are:

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For Desktop Support Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Austin, TX look for?

The top searched job categories for Desktop Support Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Desktop Support Manager jobs?

Cities near Austin, TX with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,560 per year, or $35.8 per hour.

Desktop Support

Bansar Technologies Inc.

Austin, TX • On-site

$20 - $25.50/hr

Other

Posted 6 days ago

Job description

DirectClient: Texas Department of Transportation(TXDOT)
Solicitation Number: SCTASK1639408
Title: Desktop Support
Location: 6230 E Stassney Ln, Austin, TX 78744
Duration: 12 Months with possible extension
Last date for submission: August 24, 2026 (12.00 PM-CST)

Important Note: Position will be 100% Onsite. Texas local candidates only.

Job Description
The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Minimum Qualifications
4 Experience providing “white-glove” executive level support
5 Experience providing end-user support
5 Experience in supporting personal computer hardware and routine software installation
5 Experience troubleshooting IT hardware and peripherals in a enterprise environment
5 Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
4 Experience supporting video tele-conferencing solutions such as Cisco Webex

Preferred Qualifications
5 Experience creating technical knowledge articles
4 Experience utilizing ServiceNow in a support environment
5 Working in a multi-vendor environment for support operations

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