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Allied Tech

21 jobs near Columbus, OH

Allied Tech

Billing Specialist

Austin, TX · Remote

$50K - $62K/yr

Billing Specialist A business runs better when invoices go out on time, payments are recorded correctly, and billing records are organized and up to date. We're looking for someone who takes pride in ...

New

Allied Tech

Bookkeeping Specialist

Austin, TX · Remote

$52K - $64K/yr

... 's about helping clients keep their financial information accurate, current, and organized so they can run their business with greater clarity and confidence.

New

Allied Tech

Claims Specialist

Austin, TX · Remote

$48K - $60K/yr

Claims Specialist We support clients by keeping their insurance claims processing organized, accurate, and moving quickly through the right next steps. We're looking for someone who is detail ...

New

Allied Tech

Administrative Assistant

Austin, TX · Remote

$46K - $58K/yr

Administrative Assistant The work that keeps a business running smoothly is not always glamorous, but it matters. We're looking for someone who enjoys staying organized, handling the details, and ...

New

Allied Tech

Medical Billing Specialist

Austin, TX · Remote

$50K - $62K/yr

Medical Billing Specialist Healthcare practices run better when claims are submitted accurately, payments are recorded correctly, and follow-up happens on time. We're looking for someone who takes ...

New

Allied Tech

Data Entry Specialist

Austin, TX · Remote

$42K - $52K/yr

Data Entry Specialist A business runs better when information is accurate, organized, and up to date. We're looking for someone who takes pride in handling details carefully, keeping records clean ...

New

Allied Tech

Executive Assistant

Austin, TX · Remote

$55K - $68K/yr

Executive Assistant Some people wait to be told what needs doing. Others seem to know before the question is even asked. If you're organized, professional, and genuinely enjoy keeping busy people on ...

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Customer Support Representative - Night Shift

Allied Tech

Austin, TX • Remote

$61K - $74K/yr

Full-time

Posted 2 days ago

Job description

Customer Support Representative - Night Shift

It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.


What is the pay?

  • $61,000 - $74,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.