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Customer Support Associate Jobs in Austin, TX (NOW HIRING)

Indeed Flex

Customer Support Associate

Austin, TX · On-site

$40K - $52K/yr

Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience. * Data & Analytics: Generate, analyze, and present ...

Jackson Hewitt COO

Rehire Client Support Associate

Bastrop, TX · On-site

$17.50 - $23.75/hr

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who ... Prior customer service or sales experience is preferred, but not required * Willingness to learn ...

Indeed Flex

Senior Support Associate

Austin, TX · On-site

$52K - $70K/yr

The Role The Senior Support Associate is responsible for providing high-level support to clients ... Drive a world-class customer experience by handling support tickets and delivering on the Flexer ...

Chico's FAS, Inc.

Support Associate - Chico's

Bee Cave, TX · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Soma

Austin, TX

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Soma

Austin, TX

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Austin, TX · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Austin, TX

Customer Support Associate information

See Austin, TX salary details

$11

$19

$28

How much do customer support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer support associate in Austin, TX is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.88 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Austin, TX?

The most popular types of Customer Support jobs in Austin, TX are:

What are popular job titles related to Customer Support Associate jobs in Austin, TX?

For Customer Support Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Austin, TX look for?

The top searched job categories for Customer Support Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Support Associate jobs?

Cities near Austin, TX with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,268 per year, or $19.8 per hour.

Customer Support Associate

Indeed Flex

Austin, TX • On-site

$40K - $52K/yr

Full-time

PTO

Posted 4 days ago

Job description

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
Shifts operate between 6:30 AM and 10:30 PM, typically in 8-hour blocks. This is predominantly an in-office role, with the option to work remotely on Thursdays and depending on shift timing.
The Role
The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns, job requirements, and Indeed Flex's pool of Flexers to maximize fulfillment.
What you'll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
  • Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
  • Data & Analytics: Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
  • Cross-Functional Liaison: Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
  • Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
  • Performance Excellence: Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
  • Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.

What you'll need
  • Proactive thinker, always willing to share your ideas and knowledge
  • Experience in using data to identify challenges and priorities.
  • Computer savvy and able to use a variety of platforms, as well as Google Suite.
  • Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
  • Experience working in a high-volume customer service or operations environment.
  • A successful, energetic self-starter, with strong initiative.
  • Thrives in an environment where priorities and focus are constantly evolving
  • A high level of integrity; always ready to take on the next task & focused on the customer's long-term success.
  • Ability to cover flexible shifts
  • Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc
  • A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

What you'll get
  • $40,000.00 - $52,000.00 annual salary
  • Employee Assistant Program
  • 25 days PTO (prorated) + Birthday Off
  • 8 Paid Holidays
  • Duvet days
  • Volunteer days

About Us
We're helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
Work Environment
This role offers a combination of professional office settings and on-site client locations. In the office, you will work in a typical business environment with standard office equipment and software. On occasion, you may be required to work at client locations, which could include warehouse or logistics environments. When on-site, candidates should be comfortable adhering to client-specific safety protocols and navigating large, busy facilities. Flexibility in working hours and travel may be necessary to meet client needs, including occasional work outside of standard business hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Full-Time Position. Working 5 days in 7 on a Rota basis between the hours of 6.30am-10.30pm over 40 hrs per week (8 hour shifts) These shift lengths may vary depending on business needs. You will be required to work weekends.
Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
Work Authorization / Security Clearance
None Required For This Position
EEO Statement
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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