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Customer Support Associate Jobs in Austin, TX (NOW HIRING)

Tory Burch

Support Associate

San Marcos, TX · On-site

$15.50 - $20/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Tory Burch

Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Chico's FAS, Inc.

Support Associate - Chico's

Bee Cave, TX · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Austin, TX

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Soma

Austin, TX

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Austin, TX · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Bee Cave, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Austin, TX

Customer Support Associate information

See Austin, TX salary details

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$19

$28

How much do customer support associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer support associate in Austin, TX is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.88 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Austin, TX?

The most popular types of Customer Support jobs in Austin, TX are:

What are popular job titles related to Customer Support Associate jobs in Austin, TX?

For Customer Support Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Austin, TX look for?

The top searched job categories for Customer Support Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Support Associate jobs?

Cities near Austin, TX with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,268 per year, or $19.8 per hour.

Customer Support Associate, Bilingual - Vietnamese (Starlink)

Bastrop, TX • On-site

SpaceX
Aerospace Product and Parts Manufacturing • 1 - 5K employees

8.7

Company rating: 8.7 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Great coworkers

People enjoy working here

Good employer

Learn more about SpaceXexternal

$17.50 - $23.75/hr

Other

Re-posted 14 days ago

Job description

CUSTOMER SUPPORT ASSOCIATE, BILINGUAL - VIETNAMESE (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

RESPONSIBILITIES:

In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers.

  • Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
  • Create and maintain an internal knowledge base and help center collateral

BASIC QUALIFICATIONS:

  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role
  • Fluent in English and Vietnamese

PREFERRED SKILLS AND EXPERIENCE:

  • Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
  • Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
  • Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
  • Strong attention to detail and time management skills. You take pride in your craft
  • Willingness and ability to flex weekend and night shift hours as needed to support our growth
  • Experience in a training, learning and development, analytics, service design, vendor management, or content management role
  • Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
  • Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

ADDITIONAL REQUIREMENTS:

  • Must be available to work scheduled shifts, including holidays
  • Must be available to work overtime hours and/or weekends as needed
  • This is not a remote position and will require relocation if not already local to the Bastrop, TX area
  • After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts:
    • Saturday - Wednesday 3:30PM - 2AM CST
    • Monday - Friday 3:30PM - 2AM CST
    • Sunday -Thursday: 7PM - 4AM CST
SpaceX logo

About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

View All SpaceX Jobs

What SpaceX employees say

Pay

Benefits

Hours and flexibility

Workplace

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