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Entry Level Customer Support Jobs in Austin, TX (NOW HIRING)

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Austin, TX Experience: Entry level Commitment: Full-time Welcome to ROKA - an independent ... Serve as a primary point of contact for customers, providing support via phone, email, and live ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... Serve as a primary point of contact for customers, providing support via phone, email, and live ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... Serve as a primary point of contact for customers, providing support via phone, email, and live ...

Western Pest Services

Customer Service Representative

Austin, TX · On-site

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We make sure at HomeTeam you have the tools, support, and training they need to deliver a ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

HomeTeam Pest Defense

Customer Service Representative

Austin, TX · On-site

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We make sure at HomeTeam you have the tools, support, and training they need to deliver a ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

HomeTeam Pest Defense

Customer Service Representative

Austin, TX · On-site

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

HomeTeam Pest Defense

Customer Experience Representative

Kyle, TX · On-site

$17.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

Western Pest Services

Customer Experience Representative

Kyle, TX · On-site

$17.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We make sure at HomeTeam you have the tools, support, and training they need to deliver a ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

Critter Control

Customer Experience Representative

Kyle, TX · On-site

$17.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We make sure at HomeTeam you have the tools, support, and training they need to deliver a ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

Critter Control

Customer Service Representative

Austin, TX · On-site

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We make sure at HomeTeam you have the tools, support, and training they need to deliver a ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

HomeTeam Pest Defense

Customer Experience Representative

Kyle, TX · On-site

$17.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We make sure at HomeTeam you have the tools, support, and training they need to deliver a ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

Silencer Shop

Customer Experience Representative

Leander, TX

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support internal departments with escalations and fulfillment issues This is an advanced support position that includes entry-level ATF compliance functions . You'll be part of the Customer ...

Silencer Shop

Customer Experience Representative

Leander, TX · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support internal departments with escalations and fulfillment issues This is an advanced support position that includes entry-level ATF compliance functions . You'll be part of the Customer ...

Silencer Shop

Customer Experience Representative

Leander, TX · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support internal departments with escalations and fulfillment issues This is an advanced support position that includes entry-level ATF compliance functions . You'll be part of the Customer ...

Silencer Shop

Customer Experience Representative

Leander, TX · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support internal departments with escalations and fulfillment issues This is an advanced support position that includes entry-level ATF compliance functions . You'll be part of the Customer ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Austin, TX

Entry Level Customer Support information

See Austin, TX salary details

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How much do entry level customer support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level customer support in Austin, TX is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are the most commonly searched types of Customer Support jobs in Austin, TX?

The most popular types of Customer Support jobs in Austin, TX are:

What are popular job titles related to Entry Level Customer Support jobs in Austin, TX?

For Entry Level Customer Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Austin, TX look for?

The top searched job categories for Entry Level Customer Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Entry Level Customer Support jobs?

Cities near Austin, TX with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,173 per year, or $20.8 per hour.

Customer Experience Specialist - Entry Level

ROKA

Austin, TX • On-site

$16.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Customer Experience Specialist - Entry Level

Location: Austin, TX

Experience: Entry level

Commitment: Full-time

Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We've redefined what everyday eyewear can be by infusing cutting-edge sport performance technology into prescription glasses and sunglasses built for real life. Whether you're training, running, cycling, or tackling your daily grind; if you move, we've built eyewear that moves with you.

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level.

Responsibilities:

  • Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey
  • Assist ROKA customers with various inquiries, including but not limited to, initial order to processing, returns and exchanges, and assisting with warranty requests
  • Maintain up-to-date knowledge of ROKA products to provide informed recommendations and guidance

Must Haves:

  • Experience:
    • Relevant customer service experience with proven one-on-one touchpoints with customers via phone, chat, email, and/or in-person
    • Demonstration of a high level of organization with very strong attention to detail
    • Proven positive attitude with the ability to quickly and thoroughly solve problems for customers when things don't go 100% as planned
  • Skills:
    • Strong verbal and written communication skills, including "modern" communication skills - email, text, cell phone but knows when to pick up the phone or walk down the hall to communicate
    • Strong work ethic with a high level of empathy, energy, and enthusiasm
    • Self-starter, who can problem-solve independently and comfortably execute at a high level
    • Experience with Customer Service platforms a plus
    • Eager to learn ROKA products inside and out to offer product advice and help customers understand what makes our products different

Work Location:

ROKA is located in Austin, TX, USA. The Company is on a hybrid work schedule. Candidates must be prepared to work on-site as often as needed per the Department's business needs. Remote candidates will not be considered for this position.

Benefits Include:

  • Health, dental, vision & FSA, employer paid life insurance
  • Vacation and sick leave
  • 401(k) with match
  • Gym membership stipend
  • Paid maternity and paternity leave
  • Employee and industry discounts
  • Fun and casual but high performance atmosphere
ROKA logo

About ROKA

Sourced by ZipRecruiter

Industry

Sporting product manufacturing

Company size

51 - 200 Employees

Headquarters location

Austin, TX, US

Year founded

2013

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