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Entry Level Customer Support Jobs in Austin, TX (NOW HIRING)

JUS Network

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Travel Agent

Austin, TX · Remote

Provide ongoing customer support and address any issues that arise * Resolve problems efficiently ... Maintain and update travel databases and client records Preferred Qualifications * Entry-level ...

Biz Voice Boost

Customer Service Assistant

Austin, TX · On-site

$17 - $23.50/hr

Maintain accurate customer records * Support daily service operations Qualifications ... Detail-oriented and organized * Entry-level candidates welcome (training provided) Additional ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Austin, TX

Entry Level Customer Support information

See Austin, TX salary details

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How much do entry level customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level customer support in Austin, TX is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Austin, TX?

The most popular types of Customer Support jobs in Austin, TX are:

What are popular job titles related to Entry Level Customer Support jobs in Austin, TX?

For Entry Level Customer Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Austin, TX look for?

The top searched job categories for Entry Level Customer Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Entry Level Customer Support jobs?

Cities near Austin, TX with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,173 per year, or $20.8 per hour.

Travel Agent

JUS Network

Austin, TX • Remote

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

As a Travel Agent, you will work independently to provide high levels of client interaction while planning and coordinating a variety of travel packages including leisure, business, group, and specialty trips such as cruises and adventure tours. You will be responsible for managing all aspects of travel arrangements, ensuring smooth and enjoyable experiences for clients without any travel requirements yourself.

Responsibilities

  • Consult with clients to understand travel preferences and requirements
  • Plan and customize detailed itineraries for diverse travel packages
  • Manage booking processes, including flights, accommodations, and activities
  • Liaise with vendors and suppliers to secure the best options and rates
  • Prepare and provide accurate pricing and quotes to clients
  • Organize travel documentation and ensure compliance with travel regulations
  • Provide ongoing customer support and address any issues that arise
  • Resolve problems efficiently to maintain client satisfaction
  • Promote travel services and packages through marketing efforts
  • Maintain and update travel databases and client records

Preferred Qualifications

  • Entry-level experience in travel planning
  • High school diploma or equivalent
  • Knowledge of travel reservation systems (e.g., Amadeus, Sabre)
  • Strong geography knowledge
  • Excellent customer service and communication skills
  • Attention to detail and effective sales techniques
  • Proven problem-solving abilities
  • Strong time management skills