Entry Level Customer Support Jobs in Allen, TX (NOW HIRING)

Location: Irving, TX (Onsite)

Employment Type: Contract-to-Hire (6 Months)

Schedule: Full-Time

Pay: Up to $25/hour

Are you looking for a long-term career with growth opportunities? We are hiring for multiple departments within a leading financial services organization. These roles offer hands-on training, cross-functional experience, and the opportunity to grow within a customer-focused environment.

Schedule

• Monday-Friday
• 8:00 AM-5:00 PM
• One Saturday per month (8:00 AM-12:00 PM)

Responsibilities

• Respond to inbound customer calls regarding accounts, payments, title requests, payment options, and online account access.
• Assist customers with account maintenance and general servicing needs.
• Provide prompt, professional, and solution-oriented customer support.
• Document customer interactions accurately and thoroughly.
• Partner with internal teams to resolve customer concerns.

Schedule

• Monday-Friday
• 8:00 AM-5:00 PM
• Two late shifts weekly (11:00 AM-8:00 PM, never on Fridays)
• Every other Saturday (8:00 AM-12:00 PM)
• One week per month may follow a 7:00 AM-4:00 PM schedule, including Saturday hours.

Responsibilities

• Contact customers whose accounts are 1-29 days past due.
• Assist customers with payment-related needs, including updating payment methods, setting up autopay, and resolving account access issues.
• Secure payment commitments while maintaining a customer-service-focused approach.
• Explain payment options and account information.
• Escalate advanced collection matters to the appropriate department.
• Maintain accurate account documentation and follow-up activities.
• Financial services experience preferred

Schedule

• Monday-Friday
• 8:00 AM-5:00 PM or 9:00 AM-6:00 PM
• Overtime and occasional Saturdays may be required

Responsibilities

• Support title administration and account servicing functions.
• Handle inbound and outbound communication with customers, dealerships, and government agencies.
• Research and resolve title-related issues.
• Maintain detailed records and documentation.
• Identify trends and recommend process improvements.
• Work independently while collaborating with team members to meet department goals.

Experience Level

Entry Level

This is a Contract to Hire position based out of Farmers Branch, TX.

The pay range for this position is $23.00 - $25.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Farmers Branch,TX.

This position is anticipated to close on Sep 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.