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Customer Support Associate Jobs in Allen, TX (NOW HIRING)

Fanatics Collectibles

Customer Support Associate

Allen, TX

$16.25 - $22.25/hr

Role Summary Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies ...

Fanatics Collectibles

Customer Support Associate

Allen, TX · On-site

$16.25 - $22.25/hr

Role Summary Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies ...

American Gypsum

Customer Support Associate

Dallas, TX · On-site

$16.25 - $22.50/hr

... and customer segment, managing service issues via phone, email or fax and providing inside sales support. The position requires exceptional attention to detail and strong communication skills.

Eagle Materials, Inc.

Customer Support Associate

Dallas, TX · On-site

$16.25 - $22.50/hr

... and customer segment, managing service issues via phone, email or fax and providing inside sales support. The position requires exceptional attention to detail and strong communication skills.

American Gypsum

Customer Support Associate

Dallas, TX · On-site

$16.25 - $22.50/hr

... and customer segment, managing service issues via phone, email or fax and providing inside sales support. The position requires exceptional attention to detail and strong communication skills.

Alphabe Insight

Client Support Associate

Dallas, TX · On-site

$17.25 - $23.75/hr

Client Support Associate Elevare Branding is a forward-thinking company dedicated to helping brands grow through strategic marketing, customer engagement, and innovative business solutions. Our team ...

Alphabe Insight

Client Support Associate

Dallas, TX · On-site

$17.25 - $23.75/hr

Client Support Associate Elevare Branding is a forward-thinking company dedicated to helping brands grow through strategic marketing, customer engagement, and innovative business solutions. Our team ...

TEKsystems

Customer Support Specialist

Farmers Branch, TX · On-site

$23 - $25.50/hr

Multiple Customer Service & Operations Opportunities Location: Irving, TX (Onsite) Employment Type ... Financial services experience preferred Title Support Associate Schedule * Monday-Friday * 8:00 AM ...

Limitless East Marketing

Client Support Associate

Dallas, TX

$17.25 - $23.75/hr

... customer engagement, and innovative business solutions. Our team focuses on building strong ... Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ...

Alphabe Insight Inc

Client Support Associate

Dallas, TX · On-site

$17.25 - $23.75/hr

... customer engagement, and innovative business solutions. Our team focuses on building strong ... Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ...

TEKsystems

Customer Support Specialist

Farmers Branch, TX · On-site

$23 - $25.50/hr

Multiple Customer Service & Operations Opportunities Location: Irving, TX (Onsite) Employment Type ... Financial services experience preferred Title Support Associate Schedule * Monday-Friday * 8:00 AM ...

Alphabe Insight

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, client support, or administrative assistance. * Excellent communication and ...

Alphabe Insight

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, client support, or administrative assistance. * Excellent communication and ...

Alphabe Insight Inc

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, client support, or administrative assistance. * Excellent communication and ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Allen, TX

Customer Support Associate information

See Allen, TX salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer support associate in Allen, TX is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.44 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Allen, TX?

The most popular types of Customer Support jobs in Allen, TX are:

What are popular job titles related to Customer Support Associate jobs in Allen, TX?

For Customer Support Associate jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Allen, TX look for?

The top searched job categories for Customer Support Associate jobs in Allen, TX are:

What cities near Allen, TX are hiring for Customer Support Associate jobs?

Cities near Allen, TX with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Customer Support Associate

Fanatics Collectibles

Allen, TX

$16.25 - $22.25/hr

Full-time

Posted 9 days ago

Job description

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role will report directly to the Senior Manager, Customer Service. 

Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics. 

What you'll be doing:

  • Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
  • Model exemplary service through web message, voice, and email channels
  • Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
  • Build and maintain relationships with repeat Collectors
  • Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar
  • Additional duties as assigned

What we're looking for:

  • Positive, Collector-minded individual with a passion to serve
  • General knowledge of trading cards and collectibles industry
  • Strong problem-solving abilities and attention to detail
  • Excellent interpersonal, verbal, and written communication skills
  • Able to multitask, prioritize, and manage time effectively
  • Proficiency in MS Suite, including Word, Outlook & Excel
  • Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
  • Experience working through web message, voice, and email interactions with customers
  • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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