ZipRecruiter

Log In

1

Customer Service Assistant Jobs in Allen, TX (NOW HIRING)

Ontic

Customer Service Assistant

Dallas, TX · On-site

$17.25 - $23.50/hr

As a Customer Service Assistant, you'll be one of the first points of contact for our customers. You'll answer questions, help resolve issues, provide accurate information, and make sure each ...

New

MS Garage Plano LLC

Service Assistant

Plano, TX · On-site

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ford's Garage

Service Assistant

Plano, TX · On-site

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Allen, TX

Customer Service Assistant information

See Allen, TX salary details

$10

$18

$26

How much do customer service assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service assistant in Allen, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.25 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Allen, TX?

The most popular types of Customer Service jobs in Allen, TX are:

What are popular job titles related to Customer Service Assistant jobs in Allen, TX?

For Customer Service Assistant jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Allen, TX look for?

The top searched job categories for Customer Service Assistant jobs in Allen, TX are:

What cities near Allen, TX are hiring for Customer Service Assistant jobs?

Cities near Allen, TX with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,743 per year, or $18.6 per hour.

Customer Service Assistant

Ontic

Dallas, TX • On-site

$17.25 - $23.50/hr

Other

Posted 3 days ago

New

Job description

We’re looking for a friendly, reliable, and people-focused Customer Service Assistant to join our team. This role is ideal for someone who enjoys helping others, communicating with different people, and making sure customers feel listened to and supported.


As a Customer Service Assistant, you’ll be one of the first points of contact for our customers. You’ll answer questions, help resolve issues, provide accurate information, and make sure each customer has a positive experience. We’re looking for someone who is patient, approachable, and able to stay calm and helpful when things get busy.


What you’ll be doing


  • Responding to customer questions by phone, email, or in person.
  • Listening carefully to customers and understanding what they need.
  • Helping resolve complaints, concerns, and everyday issues in a professional and friendly way.
  • Providing clear and accurate information about our products, services, and processes.
  • Processing customer requests, orders, bookings, or account information where required.
  • Keeping customer records and information up to date.
  • Working with other members of the team to resolve customer issues quickly.
  • Following up with customers when needed to make sure their concerns have been properly addressed.
  • Supporting the wider team with general administrative and customer service tasks.


What we’re looking for


You don’t need to have every skill listed below. More importantly, we’re looking for someone who genuinely enjoys helping people and takes pride in doing a good job.


  • A friendly and approachable personality.
  • Good communication and listening skills.
  • Patience and empathy when dealing with different types of customers.
  • The ability to stay calm and professional under pressure.
  • Good attention to detail and a willingness to learn.
  • Confidence using computers, email, and basic office systems.
  • Good organisation and time-management skills.
  • A positive attitude and a willingness to support your colleagues.
  • Previous customer service or administrative experience is helpful, but we’re also happy to consider candidates with the right attitude and potential.


What you can expect


You’ll be joining a team where your work has a direct impact on our customers. We value people who take initiative, treat others with respect, and are willing to learn and grow.


We’ll provide the support and training you need to become confident in the role, and you’ll have the opportunity to develop your customer service and professional skills along the way.


If you’re someone who enjoys helping people, communicates well, and wants to be part of a supportive team, we’d love to hear from you.


If you tell me the industry/company type (e.g. hotel, healthcare, retail, office, property, finance), I can make this feel even more authentic and tailored to the actual job.

Apply