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Customer Support Associate Jobs in Austin, TX (NOW HIRING)

Tapestry, Inc.

Sales Support Associate III

Austin, TX · On-site

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX · On-site

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Round Rock, TX

$15.75 - $20.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

San Marcos, TX · On-site

$15.50 - $20/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX · On-site

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

San Marcos, TX

$15.50 - $20/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Round Rock, TX · On-site

$15.75 - $20.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

San Marcos, TX · On-site

$15.50 - $20/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Round Rock, TX · On-site

$15.75 - $20.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX · On-site

$16.75 - $21.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Round Rock, TX · On-site

$15.75 - $20.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II

Round Rock, TX · On-site

$15.75 - $20.50/hr

... supporting team development. Acting as a brand ambassador, the Lead Cashier creates a lasting ... Deliver exceptional customer service at checkout; greet customers warmly and create a lasting ...

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Showing results 41-60

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Austin, TX

Customer Support Associate information

See Austin, TX salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support associate in Austin, TX is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Austin, TX? The most popular types of Customer Support jobs in Austin, TX are:
What are popular job titles related to Customer Support Associate jobs in Austin, TX? For Customer Support Associate jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Austin, TX look for? The top searched job categories for Customer Support Associate jobs in Austin, TX are:
What cities near Austin, TX are hiring for Customer Support Associate jobs? Cities near Austin, TX with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Austin, TX as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,258 per year, or $19.8 per hour.

Technical Customer Support Representative

OTK Network

Austin, TX • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About the Job:
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
This is not a general help-desk or password-reset position. You will regularly investigate problems involving system instability, blue screens, driver conflicts, failed components, performance issues, Windows errors, and PCs that do not boot or display properly. You will own each case through its full lifecycle, from initial diagnosis through resolution, repair, or escalation to another internal team.
Most customer communication is handled through email. Because you will not have the computer in front of you, you must be able to gather useful information, interpret diagnostic results, and guide customers of varying technical skill levels through troubleshooting safely and clearly.
Scheduled troubleshooting calls are also available to customers. New representatives will not begin taking calls immediately, but prior experience providing technical support by phone with or without screen share is a strong advantage.
Job Duties:
  • Investigate and resolve customer-reported hardware, software, stability, and performance issues affecting Windows PCs
  • Communicate with customers primarily through email, with scheduled troubleshooting calls added after training and onboarding
  • Ask targeted questions that distinguish between hardware failures, software conflicts, configuration problems, and user-environment issues
  • Review and interpret diagnostic information such as crash dumps, Windows Event Viewer entries, reliability history, temperatures, hardware-monitoring data, and stress-test results
  • Guide customers through remote troubleshooting, including driver installation or removal, BIOS changes, Windows repair procedures, hardware reseating, component testing, and operating-system reinstallation
  • Troubleshoot common issues involving graphics cards, memory, storage drives, processors, motherboards, cooling, power delivery, networking, peripherals, and Windows
  • Determine when additional troubleshooting is appropriate and when a component replacement, repair, or full-system return is the correct next step
  • Document symptoms, troubleshooting performed, test results, and conclusions thoroughly within the ticketing system
  • Escalate urgent, unusual, safety-related, or unresolved issues with a clear summary of the situation and work already completed
  • Collaborate with other support representatives, repair technicians, quality-control staff, and operations teams to resolve customer issues
  • Stay current on supported hardware, Windows updates, driver releases, known product issues, and internal support procedures
  • Perform other related duties as assigned

Required Skills/Abilities:
  • Demonstrated hands-on experience building, repairing, or troubleshooting Windows desktop PCs
  • Practical understanding of desktop computer components and how failures in one component may present as symptoms elsewhere in the system
  • Experience diagnosing Windows crashes, freezes, boot failures, driver problems, hardware instability, and performance issues
  • Ability to independently interpret diagnostic results and explain the reasoning behind a recommended next step
  • Familiarity with Windows tools and procedures such as, Event Viewer, Device Manager, Windows crash dumps or bug-check information, System File Checker and DISM, Safe Mode and Windows Recovery Environment. Driver installation and clean removal, Disk Management, Windows installation, and reset procedures
  • Familiarity with PC diagnostic and testing utilities such as DDU, MemTest86, HWiNFO or HWMonitor, and hardware stress-testing software
  • Comfortable navigating BIOS/UEFI, updating firmware, clearing CMOS, enabling or disabling XMP/EXPO, changing boot settings, and identifying relevant hardware settings
  • Strong written communication skills, including the ability to provide complete instructions without overwhelming or talking down to the customer
  • Strong analytical judgment and the ability to troubleshoot methodically rather than cycling through unrelated fixes
  • Ability to communicate effectively with both experienced PC enthusiasts and customers with little or no technical knowledge
  • Excellent organization and ticket-documentation habits
  • Willingness to participate in monitored troubleshooting calls for training and quality assurance

Education and Experience:
  • High school diploma or equivalent
  • Associates degree in computer science, information technology, electronics, or a related field preferred
  • Two or more years of experience in customer-facing technical support, desktop repair, system integration, or a related position
  • Experience supporting custom-built or gaming desktop PCs
  • Experience troubleshooting issues involving BIOS settings, memory profiles, graphics drivers, thermals, storage health, and system stability
  • Experience interpreting Windows crash dumps or tools such as WhoCrashed or WinDbg
  • Experience with structured hardware testing, including CPU, memory, GPU, VRAM, storage, and power testing
  • Experience providing technical support through scheduled telephone calls, video calls, or screen-sharing sessions
  • Familiarity with ticketing systems and remote customer-support workflows
  • CompTIA A+, Microsoft, or other relevant technical certifications preferred

Physical Demands:
  • Ability to remain seated and work at a computer for the duration of the workday
  • Ability to use a keyboard, mouse, headset, and computer monitor throughout the workday

Employee Benefits:
  • Company-paid medical, dental, vision, disability, and life insurance
  • 401k plan with match
  • Company-paid wellness plan
  • Competitive vacation and sick time
  • PC discounts

Apply