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Customer Experience Associate Jobs in Austin, TX

Go Rentals

Customer Experience Associate

Austin, TX

$19/hr

Why You'll Love this Customer Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a ...

Hertz

Customer Experience Associate

Austin, TX · On-site

$18.50/hr

Customer Service Associate As a Customer Service Associate, you will be interacting with our ... Take ownership of each customer's service experience by immediately owning and resolving issues.

Hertz

Part Time Customer Experience Associate

Austin, TX · On-site

$18.50/hr

As a Part Time Customer Service Associate , you will be interacting with our customers to provide ... Take ownership of each customer's service experience by immediately owning and resolving issues.

Hertz

Part Time Customer Experience Associate

Austin, TX · On-site

$18.50/hr

As a Part Time Customer Service Associate , you will be interacting with our customers to provide ... Take ownership of each customer's service experience by immediately owning and resolving issues.

Blyss Journeys

Member Experience Associate

Austin, TX · On-site

About the job Member Experience Associate We are seeking a Member Experience Associate who enjoys ... Ensure a smooth and positive customer experience from start to finish Qualifications * Customer ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Position Overview The Customer Experience Specialist serves as a trusted liaison between our ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

Enviromedica

Customer Experience Specialist

Austin, TX

$17.50 - $22/hr

Position Overview The Customer Experience Specialist serves as a trusted liaison between our ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Position Overview The Customer Experience Specialist serves as a trusted liaison between our ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Position Overview The Customer Experience Specialist serves as a trusted liaison between our ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

PNC

Client Experience Associate

Austin, TX

$14.25 - $19.75/hr

As a Client Experience Associate within PNC's Slaughter & South Congress Branch, you will be based ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

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Customer Experience Associate information

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$10

$18

$24

How much do customer experience associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer experience associate in Austin, TX is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.96 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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For Customer Experience Associate jobs in Austin, TX, the most frequently searched job titles are:

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Cities near Austin, TX with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,193 per year, or $18.4 per hour.

Customer Experience Associate

Go Rentals

Austin, TX

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Go Rentals rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

149th of 174 rated vehicle equipment hire

Job description

Why You’ll Love this Customer Experience Associate Job!    
Deliver First-Class Service in a Luxury Hospitality Environment
If you thrive in high-end, fast-paced environments and have a passion for luxury hospitality, guest experience, and personalized service, Go Rentals is the place for you. Join us as a Guest Experience Associate, also known as a Carcierge in Austin, TX, and become part of a team known for delivering white-glove service to private aviation guests, high-profile travelers, and luxury clientele!
The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury hospitality role responsible for delivering five-star, personalized service at every touchpoint of the rental journey. Operating from premier airport, FBO, hotel, and resort locations across the country, this position serves as the trusted point of contact for high-net-worth guests, traveling executives, and aviation partners, ensuring every interaction reflects Go Rentals’ commitment to elevated guest experiences, refined attention to detail, and seamless luxury service.
Go Rentals exists to create deep, meaningful relationships with our clients by going that extra mile in the form of unparalleled, customized one-on-one service.
Pay: $19 / hour + earned, unlimited monthly commission!
Why Go Rentals?
When you join our team, you’ll gain:
  • A career where you’ll deliver luxury, five-star guest experiences through personalized, one-on-one service
  • Competitive pay + unlimited monthly commission to maximize your earnings
  • Comprehensive benefits package, including medical coverage, 100% employer-paid dental and vision, and a 401(k) retirement - plus the company covers a significant portion of medical benefits!
  • Paid time off, including vacation (with cash-out option), sick time, holidays, and birthday leave
  • Employee discounts and lifestyle perks (auto rentals, vehicle purchase program, pet insurance, and Perks@Work)
  • Professional development and training to grow your career in hospitality, service, and sales
  • Health and wellness support, including coaching, fitness programs, and maternity resources
  • Financial protection and support, including life insurance, disability coverage, and legal/identity protection services
  • Additional perks, including travel assistance and a $40 monthly cell phone stipend  
If you’re passionate about working in a high-end, guest-focused environment, Go Rentals is the place to build your career. Join our team as a Carcierge - Guest Services Associate in Austin, TX, and deliver high-touch, first-class service to guests who expect the very best!Responsibilities
  • Ensure each and every guest entering the FBO/hotel has an exceptional experience
  • Answer incoming guest telephone calls in a courteous and professional manner
  • Negotiate rental contracts with guests  
  • Open and close rental contracts; ensuring all required client paperwork is complete and accurate
  • Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner  
  • Assist all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person  
  • Understand and communicate information regarding Go Rentals products, services, and policies to new and existing clients  
  • Ensure that all cars are cleaned by the close of business; wash and detail vehicles as needed  
  • Prepare and present vehicles for guest rental; ensuring each vehicle is thoroughly cleaned
  • Perform pick‐up and drop‐off service for guests either renting or returning vehicles
  • Grow and expand guest base by building and maintaining rapport with key guests, identifying new guest opportunities, and delivering exemplary guest service
Required Skills
  • Minimum of a high school diploma or GED equivalent  
  • Valid unrestricted driver’s license  
  • Must have one to two years of driving experience and be insurable  
  • Experience in sales and customer service  
  • Must be 21 years of age or older  
  • Excellent communication skills  
  • Experience in aviation, auto rental, guest services, or hospitality, preferred
  • Willingness to travel for extended periods  
  • Smartphone/tablet/technology savvy, preferred
  • College degree, preferred
  • Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.
PAY RANGES:  Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.
EEO STATEMENT: Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.
AT-WILL EMPLOYMENT DISCLAIMER: Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
JOB DESCRIPTION DISCLAIMER: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.
BACKGROUND AND DRUG CHECK NOTICE: Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations.  Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.

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