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Customer Success Associate Jobs in Austin, TX (NOW HIRING)

Topkey

Customer Success Associate

Austin, TX · On-site

Role Overview As a Customer Success Associate at Topkey, you will: * Onboard customers: Guide new customers through the entire onboarding process, ensuring they are set up for success with Topkey.

Way

Customer Success Associate

Austin, TX · On-site

We are seeking a Customer Success Associate to assist clients by leveraging Way for their experiential programming to drive ancillary revenue. The ideal candidate is a tech-savvy problem solver with ...

Arrive Logistics

Client Success Associate

Austin, TX · On-site

Client Success Associate Arrive Logistics is a leading transportation and technology company in ... You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven ...

Arrive Logistics

Client Success Associate

Austin, TX · On-site

As a Client Success Associate, you will be responsible for the daily operations of existing and new ... You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven ...

Arrive Logistics

Client Success Associate

Austin, TX · On-site

As a Client Success Associate, you will be responsible for the daily operations of existing and new ... You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven ...

Quest

Manager Customer Success

Austin, TX · On-site

Customer Success Manager Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Quest Software

Manager Customer Success

Austin, TX

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Pax Recruiting

Customer Success Manager

Austin, TX · On-site

About the Role We're seeking a Customer Success Manager who wants to own customer outcomes, build the foundation of Customer Success, and help healthcare practices run stronger businesses through ...

Jamf

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... HS Diploma / GED Degree (Required) * 2 Year /Associates Degree or higher (Preferred)

Jamf

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... HS Diploma / GED Degree (Required) * 2 Year /Associates Degree or higher (Preferred)

DealHub Ltd

Customer Success Manager

Austin, TX · On-site

$95 - $145/hr

Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...

Melio

Customer Success Manager

Austin, TX · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Handraise

Customer Success Manager

Austin, TX · On-site

Customer Success Manager We are seeking a highly skilled Customer Success Manager to help us build the future of AI brand perception intelligence. Founded in 2023, Handraise is an AI-native narrative ...

Bazaarvoice

Associate Client Success Manager

Austin, TX · On-site

$60K - $70K/yr

The result is smarter shopping: loyal customers, increased sales, and improved products. The ... We are looking for an Associate Client Success Manager to join our team! At Bazaarvoice, we create ...

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Customer Success Associate information

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$52K

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How much do customer success associate jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer success associate in Austin, TX is $52,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Austin, TX?

The most popular types of Customer Success jobs in Austin, TX are:

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For Customer Success Associate jobs in Austin, TX, the most frequently searched job titles are:

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The top searched job categories for Customer Success Associate jobs in Austin, TX are:

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Cities near Austin, TX with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,003 per year, or $25 per hour.

Customer Success Associate

Austin, TX • On-site

Saanroo Health Sciences LLC
See more jobs at Saanroo Health Sciences LLCexternal

$40K - $70K/yr

Full-time

Medical, Dental, Vision

Re-posted 11 days ago

Job description

Job title:                    Customer Success Associate
Location:                   Austin, TX
Job type:                   On-site, full-time
Exempt status:         Non-exempt
Compensation:        $40,000 – $70,000 per year (Varies based on seniority)
Benefits:                   Full health and benefits

Position Summary:
Saanroo’s new Customer Success Associate (CSA) is a primary point of contact for our customers for order fulfillment and is responsible for (1) building brand loyalty, (2) processing POs in an accurate and timely fashion, and (3) ensuring an exceptional customer experience (including fulfillment, issue resolution, product information provision, policy review, and more). The CSA must be a (1) patient listener, (2) quick problem-solver, and (3) clear communicator. The CSA will play a critical role in maintaining customer satisfaction, loyalty, and brand reputation, while meeting or exceeding individual and team order fulfillment goals. 
 
This position spans two functional areas — Customer Service and Order Fulfillment — and the CSA is expected to contribute across both. There is an opportunity for an annual performance bonus if the CSA meets these goals while the business does well.

Key Responsibilities:
Customer Service
•    Provide professional and responsive customer service, addressing questions or escalating issues as appropriate via phone, email, and/or social media.
•    Resolve customer issues related to orders, billing, returns, product usage, and service concerns.
•    Maintain in-depth knowledge of company products, pricing, services, policies, and procedures.
•    Escalate complex or unresolved issues to appropriate teams or supervisors as needed.
•    Meet or exceed individual and team performance metrics, including response time, resolution time, and customer satisfaction scores.
•    Act as the voice of the customer by sharing consistent feedback to management to support process and service improvements.

Order Fulfillment
•    Process customer orders and coordinate with shipping team to ensure accurate and timely fulfillment.
•    Process returns, exchanges, refunds, and account updates in accordance with company policies.
•    Maintain accurate records of customer orders within the CRM system.
•    Collaborate with sales and operations teams to ensure smooth order processing and customer satisfaction.

General
•    Perform additional tasks in support of other departments as assigned.
•    Adhere to quality standards, data privacy requirements, and company guidelines.

Required Qualifications:
•    Associates or Bachelors degree in either Business, Communications, or a related field.
•    3–5 years of experience in customer service, inside sales, or a related client support role.
•    Demonstrated ability to multitask, prioritize, and work effectively in a fast-paced environment.
•    Ability to work independently and collaboratively within a team.
•    Proficiency with standard office software (e.g., Microsoft 365).
•    Excellent problem-solving and conflict-resolution abilities.
•    Professional demeanor with a customer-focused mindset.
•    Effective time management and organizational skills.
•    Strong verbal and written communication skills.
•    Excellent attention to detail and accuracy.

Preferred Qualifications:
•    Proficiency with CRM/ERP systems and order management tools (e.g., HubSpot or comparable platforms).
•    Prior experience in the nutraceutical, health sciences, or consumer products industry.

Compensation & Benefits:
•    Annual salary range of $40,000 – $70,000, commensurate with experience, qualifications, and scope of responsibilities across the customer service and order fulfillment functions.
•    Full benefits package, including medical, dental, and vision coverage.
•    Reasonable, pre-approved business expenses incurred in the course of employment are covered by the company.

Work Environment:
This position is primarily office-based with some exposure to warehouse environments and requires the ability to manage multiple priorities in a fast-paced setting.

Employer Statement:
Saanroo Health Sciences LLC is duly registered and qualified to conduct business as an employer in the State of Texas. Saanroo Health Sciences is an equal opportunity employer and considers all qualified applicants in accordance with applicable federal and Texas state law.