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Customer Service Manager Jobs in Austin, TX (NOW HIRING)

A Team Home Services

Service Manager

Hutto, TX · On-site

... customer experience Review estimates with technicians to ensure proper pricing and strong value ... services Prior leadership or management experience required Strong computer and office system ...

A Team Home Services

Service Manager

Hutto, TX · On-site

$85K - $100K/yr

... customer experience Review estimates with technicians to ensure proper pricing and strong value ... services Prior leadership or management experience required Strong computer and office system ...

EquipmentShare

Service Manager

Austin, TX · On-site

We're hiring a Service Manager at our rental facility in Central Austin, TX, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Austin, TX · On-site

We're hiring a Service Manager at our rental facility in Central Austin, TX, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

FirstCall Group

Service Manager

Austin, TX · On-site

SERVICE MANAGER Location: Austin, TX WHO IS FIRSTCALL GROUP? FirstCall Group is a leading provider ... FirstCall serves a wide array of facility and customer types, including distribution centers ...

New

HAYWIRE DOMAIN LLC

Service Manager

Austin, TX

Haywire is searching for our next great Service Manager to join the Haywire & The Ranch Family. Creating Texas-sized experiences for Team Members and Guests is the mission of our Service Managers at ...

Haywire Restaurants

Service Manager

Austin, TX · On-site

Haywire is searching for our next great Service Manager to join the Haywire & The Ranch Family. Creating Texas-sized experiences for Team Members and Guests is the mission of our Service Managers at ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Austin, TX

Customer Service Manager information

See Austin, TX salary details

$24.3K

$57.5K

$100.2K

How much do customer service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service manager in Austin, TX is $57,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Austin, TX?

The most popular types of Customer Service jobs in Austin, TX are:

What are popular job titles related to Customer Service Manager jobs in Austin, TX?

For Customer Service Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Austin, TX look for?

The top searched job categories for Customer Service Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Service Manager jobs?

Cities near Austin, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Austin, TX as of August 2026, with employment types broken down into 97% Full Time, and 3% Temporary. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $57,488 per year, or $27.6 per hour.

Customer Service Manager

Woods Comfort Systems

San Marcos, TX • On-site

$80K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

As our Customer Service Manager, you'll play a pivotal role in our team's success by leading and inspiring a team of customer service representatives to deliver outstanding performance. You'll develop and implement strategies to optimize call center operations, enhance efficiency, and improve customer satisfaction. Your leadership will drive continuous improvement, foster a culture of collaboration, and ensure we exceed service level expectations.

 

Duties/Responsibilities:

  • Ensuring efficient call handling to maximize productivity while maintaining service quality.
  • Minimizing the need for customers to call back by resolving their issues in the first interaction.
  • Measuring customer satisfaction to gauge the effectiveness of service delivery.
  • Tracking the percentage of calls that result in sales or desired outcomes.
  • Maximizing the value generated from each customer interaction.
  • Monitoring the percentage of callers who hang up before reaching an agent, aiming to reduce abandonment rates.
  • Identifying opportunities to increase sales by promoting additional products or services during calls.
  • Evaluating individual agent performance based on metrics such as call quality, adherence to scripts, and sales effectiveness.

Qualifications:

  • Seasoned leader with a proven track record of success in leading teams and driving operational excellence.
  • Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments
  • Home Services experience highly preferred
  • ServiceTitan Experience highly preferred
  • Passionate About People: Individuals who genuinely care about making a positive impact on the lives of others.
  • Hungry to WIN!: Ambitious individuals who are driven to achieve excellence and surpass.
  • Collaborative: We believe in teamwork and recognize that success is a collective effort.
  • Positive Team Player: Someone who brings positivity and enthusiasm to the workplace, uplifting those around them.
  • Takes Initiative: Proactive individuals who are not afraid to take charge and drive initiatives forward.
  • Process Oriented: Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency.
  • KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.

What We Offer!

  • Industry Leading Benefits Package
  • Medical, Dental, Vision
  • Employee Discounts
  • Career growth opportunity
  • Paid Holidays, PTO, Sick Pay available based on position and tenure
  • 401(k)

USD $85,000.00/Yr.
USD $80,000.00/Yr.

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