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Customer Service Manager Jobs in Houston, TX (NOW HIRING)

Roomi Group Corp

Customer Service Manager

Houston, TX · On-site

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and ...

Stolt-Nielsen

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

You will work closely with the Operations Department, the Inventory Supervisor, the Customer Service Manager and other terminal departments to coordinate orders, maintain accurate inventories and ...

Stolt-Nielsen

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

You will work closely with the Operations Department, the Inventory Supervisor, the Customer Service Manager and other terminal departments to coordinate orders, maintain accurate inventories and ...

AmeriTech Staffing, Inc.

Be Seen First

Service Manager

Conroe, TX · On-site

$60K - $75K/yr (+ commission)

The ideal candidate will have experience with service and repair operations, customer communication ... management, service advisor, or equipment service operations experience preferred · Strong ...

Pacific Islands Construction

Service Manager

Houston, TX · On-site

$70K - $900K/yr

... customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager ... to lead our service department and help grow our repair and maintenance operations. This is a key ...

Drivelab Automotive Group

Service Manager

Houston, TX · On-site

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

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Customer Service Manager information

See Houston, TX salary details

$21.2K

$50.1K

$87.2K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Houston, TX is $50,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $60,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Houston, TX?

The most popular types of Customer Service jobs in Houston, TX are:

What are popular job titles related to Customer Service Manager jobs in Houston, TX?

For Customer Service Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Houston, TX look for?

The top searched job categories for Customer Service Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Service Manager jobs?

Cities near Houston, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,090 per year, or $24.1 per hour.

Customer Service Manager

Compass Resourcing Group LLC

League City, TX • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Service Manager

We're supporting a growing machine shop in the League City area with a Customer Service Manager position. Ideal candidates will have heavy experience in machining or fabrication services sales, and be capable of managing of a team of 3-5 direct reports in account management. Position will work closely with company owner to support all facets of sales including bids, quotes, RFP's, RFI's, customer service, order entry, etc.

Position Summary

The Customer Service Manager oversees all customer-facing service operations within the manufacturing organization. This role ensures timely order processing, accurate communication, and high-quality customer support while coordinating closely with production, quality, logistics, and sales teams. The manager is responsible for developing service standards, improving processes, and leading a team that delivers a consistent, professional customer experience.

Key Responsibilities

Customer Service Operations:

  • Lead daily Customer Service Department activities including order entry, order status updates, delivery coordination, inventory and inventory levels and issue resolution
  • Maintain strong communication channels between customers, production, planning, shipping, and sales
  • Ensure customer inquiries are handled promptly, professionally, and accurately
  • Oversee management of customer portals, EDI orders, and documentation requirements
  • Revenue, Profit, Backlog, Forecasting, Trends, and Emerging Markets management.

Team Leadership:

  • Supervise, train, and mentor Account Managers
  • Establish performance metrics and conduct regular performance evaluations
  • Develop training materials, SOPs, and work instructions to ensure consistent service delivery
  • Foster a culture of accountability, continuous improvement, and customer focus

Process & Workflow Management:

  • Analyze customer service workflows and implement improvements to reduce errors and delays
  • Collaborate with production planning to ensure accurate lead times and delivery commitments
  • Monitor order accuracy, backlog, and fulfillment performance
  • Support ISO 9001 or internal QMS requirements related to customer communication and documentation

Customer Relationship Management:

  • Build and maintain strong relationships with key customers
  • Manage escalations and coordinate cross-functional responses to resolve issues
  • Conduct customer satisfaction reviews and support corrective actions when needed
  • Represent the customer service function in internal meetings and improvement initiatives

Reporting & Metrics:

  • Track KPIs such as on-time delivery, order accuracy, response time, and customer satisfaction
  • Prepare weekly/monthly reports for leadership
  • Identify trends and recommend corrective or preventive actions
Qualifications

Required:

  • 5+ years of customer service experience, preferably in manufacturing or industrial environments
  • 2+ years of supervisory or team-lead experience
  • Strong understanding of order management, production workflows, and logistics
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Proficiency with ERP/MRP systems (e.g., JobBOSS, Epicor, SAP, Oracle)
  • Ability to manage multiple priorities in a fast-paced environment

Preferred:

  • Experience with ISO 9001 or similar quality management systems
  • Background in custom manufacturing, machining, fabrication, or assembly environments
  • Familiarity with EDI transactions and customer portals
  • Lean or continuous improvement experience
Core Competencies
  • Customer Focus
  • Leadership & Coaching
  • Process Improvement
  • Cross-Functional Collaboration
  • Attention to Detail
  • Data-Driven Decision Making
Working Conditions
  • Office-based role within a manufacturing environment
  • Regular interaction with production, quality, engineering, and logistics teams
  • Occasional customer visits or vendor meetings as needed
  • Professional Communication

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