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Customer Experience Associate Jobs in Dallas, TX

Collej AI

Customer Experience Associate

Frisco, TX · On-site

$55 - $75/hr

About the role Our Customer Experience Associates are obsessed with making districts wildly successful. You'll own a portfolio of partner districts from kickoff through renewal -- onboarding new ...

New

Stord

Customer Experience Associate

Dallas, TX

$16.25 - $21.75/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord, Inc.

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

PNC

Client Experience Associate

Dallas, TX · On-site

$13.25 - $18.25/hr

As a Client Experience Associate within PNC's Retail Branch Banking organization, you will be based ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

PNC Bank

Client Experience Associate

Dallas, TX · On-site

$13.25 - $18.25/hr

As a Client Experience Associate within PNC's Retail Branch Banking organization, you will be based ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

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Customer Experience Associate information

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$10

$18

$24

How much do customer experience associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer experience associate in Dallas, TX is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.91 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

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The most popular types of Customer Experience jobs in Dallas, TX are:

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For Customer Experience Associate jobs in Dallas, TX, the most frequently searched job titles are:

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The top searched job categories for Customer Experience Associate jobs in Dallas, TX are:

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Cities near Dallas, TX with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,141 per year, or $18.3 per hour.

Customer Experience Associate

Collej AI

Frisco, TX • On-site

$55 - $75/hr

Other

Posted 2 days ago

New

Job description

Be the voice and advocate for our districts, ensuring every implementation drives measurable student success.

About the role

Our Customer Experience Associates are obsessed with making districts wildly successful. You'll own a portfolio of partner districts from kickoff through renewal — onboarding new schools, monitoring usage and outcome data, and proactively surfacing wins and risks. You see customer success as a craft, and you light up when a teacher emails to say 'this changed everything for my students.'

What you'll do
  • Own onboarding, training, and ongoing relationship management for a portfolio of districts
  • Proactively monitor usage, engagement, and student outcome data to identify wins and risks
  • Run quarterly business reviews with district leaders and translate data into clear narratives
  • Be the trusted day-to-day point of contact — responding quickly, clearly, and with empathy
  • Coordinate cross-functionally with PD, Support, Engineering, and Product to remove blockers
  • Capture customer stories, testimonials, and case studies
What we're looking for
  • Former educator strongly preferred
  • Genuinely infatuated with amazing implementation and district success
  • Empathetic communicator with strong written and verbal skills
  • Track record of building trusted relationships with school stakeholders
  • Detail-oriented project management mindset — nothing falls through the cracks
  • Comfort using CRM, support, and analytics tools
Nice to have
  • Experience in EdTech customer success or account management
  • Familiarity with Salesforce, HubSpot, or similar CRM
What you'll love about Collej AI
  • A front-row seat to district transformation stories
  • Tight feedback loops with product and engineering
  • A team that treats customer obsession as a core value, not a slogan
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