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Cpc Processor Customer Support Jobs in Texas (NOW HIRING)

Happy Health

Customer Support Specialist

Austin, TX

$20/hr

Position Summary The Customer Support Specialist is a service-oriented position that helps navigate ... Support fulfillment and reverse logistics processes, including shipping, device handling, returns ...

Aura

Customer Support Specialist

San Antonio, TX · Remote

$19/hr

Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot ... support our employees' personal and professional lives. Our packages include competitive pay ...

Abb Holdings Inc

Customer Support Analyst

Houston, TX · On-site

Process Improvement & Automation - Identify, develop, and implement process improvements within the ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...

Happy Health

Customer Support Specialist

Austin, TX · On-site

$20/hr

Position Summary The Customer Support Specialist is a service-oriented position that helps navigate ... Support fulfillment and reverse logistics processes, including shipping, device handling, returns ...

AxisCare

Customer Support Manager

Waco, TX · On-site

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Reinforce adherence to established processes and workflows Escalation Management * Handle complex ...

Xylem Co

Customer Support Specialist

Houston, TX

$25 - $28/hr

Prepare and process quotes, orders, and changes accurately and on time * Review customer ... Maintains complete, accurate supporting documentation per process * Consistently follows required ...

New

Alphabe Insight Inc

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

Respond to customer inquiries via phone and email in a timely and professional manner. * Assist clients with order processing, account updates, and general support. * Coordinate with internal ...

Swap

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

Document recurring issues and help refine internal processes to improve response times and accuracy ... What we would like to see: * 2-3+ years of experience in Customer Support, ideally in SaaS, e ...

Alphabe Insight Inc

Customer Support Assistant

Houston, TX · On-site

$34K - $38K/yr

Provide accurate information regarding company services and processes. * Resolve customer concerns ... Support daily administrative and customer service operations. * Contribute to maintaining high ...

New

Xylem

Customer Support Specialist

Houston, TX · On-site

$25 - $28/hr

Prepare and process quotes, orders, and changes accurately and on time * Review customer ... Maintains complete, accurate supporting documentation per process * Consistently follows required ...

New

Hanger, Inc.

Customer Support Specialist

Austin, TX · On-site

$17.50 - $23.50/hr

The Customer Support Specialist supports clinicians and administrative staff in the adoption and ... Support the standardization of processes by reinforcing best practices, guiding users through ...

Hanger, Inc.

Customer Support Specialist

Austin, TX · On-site

$17.50 - $23.50/hr

The Customer Support Specialist supports clinicians and administrative staff in the adoption and ... Support the standardization of processes by reinforcing best practices, guiding users through ...

Alphabe Insight Inc

Customer Support Specialist

Dallas, TX · On-site

$17.75 - $24/hr

We are seeking a Customer Support Specialist who is committed to providing outstanding service and ... Collaborate with internal teams to address complex inquiries and improve service processes

AxisCare

Customer Support Manager

Waco, TX · On-site +1

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Reinforce adherence to established processes and workflows Escalation Management * Handle complex ...

AxisCare

Customer Support Manager

Waco, TX · On-site

Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Reinforce adherence to established processes and workflows Escalation Management * Handle complex ...

Alphabe Insight Inc

Customer Support Assistant

Houston, TX · On-site

$34K - $38K/yr

Provide accurate information regarding company services and processes. * Resolve customer concerns ... Support daily administrative and customer service operations. * Contribute to maintaining high ...

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Cpc Processor Customer Support information

What is a CPC Processor Customer Support?

A CPC Processor Customer Support is a professional responsible for assisting customers with issues related to CPC (Cost Per Click) payment processing, usually within online advertising platforms or financial services. They handle inquiries, troubleshoot payment discrepancies, guide users through transaction processes, and ensure smooth customer experiences. This role often requires knowledge of digital advertising, payment systems, and strong communication skills to resolve customer concerns efficiently.

What are the main challenges faced by CPC Processor Customer Support professionals, and how can they be managed?

CPC Processor Customer Support professionals often encounter challenges such as managing high call volumes, addressing complex payment processing issues, and balancing accuracy with efficiency. These roles require strong problem-solving skills and the ability to remain calm under pressure, especially when assisting clients with urgent or sensitive financial matters. Successfully managing these challenges involves staying organized, continuously updating one's knowledge of payment processing systems, and leveraging team resources for support and collaboration. Regular training and open communication within the team also help in overcoming obstacles and improving customer satisfaction.

What are the key skills and qualifications needed to thrive as a CPC Processor Customer Support?

To thrive as a CPC Processor Customer Support, you need a solid understanding of payment processing, customer service principles, and data entry, often supported by a high school diploma or equivalent. Familiarity with payment processing software, CRM systems, and basic office applications is typically required. Strong communication, problem-solving, and attention to detail help build rapport with customers and resolve issues efficiently. These skills are crucial to ensure accurate transaction handling, customer satisfaction, and seamless support operations.

What is the difference between Cpc Processor Customer Support vs Cpc Processor Customer Support?

AspectCpc Processor Customer SupportCpc Processor Customer Support
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; familiarity with processing systems
Work EnvironmentOffice setting, customer service environmentOffice environment, processing and support tasks
Industry UsageFinancial services, payment processingFinancial services, payment processing
Common Search/ComparisonCustomer support roles in payment processingProcessing roles in payment systems

In summary, Cpc Processor Customer Support and Cpc Processor Customer Support are often used interchangeably, but the focus is on customer service within payment processing. Both roles require similar credentials and work environments, primarily supporting clients and processing transactions in the financial industry.

What are popular job titles related to Cpc Processor Customer Support jobs in Texas? For Cpc Processor Customer Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Cpc Processor Customer Support jobs in Texas look for? The top searched job categories for Cpc Processor Customer Support jobs in Texas are:
What cities in Texas are hiring for Cpc Processor Customer Support jobs? Cities in Texas with the most Cpc Processor Customer Support job openings:
Cpc Processor Customer Support jobs near you
Infographic showing various Cpc Processor Customer Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Support Specialist

Happy Health

Austin, TX

$20/hr

Full-time

Re-posted 5 days ago

Job description

About Us

Happy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform. We've eliminated the traditional barriers to sleep care – no more waiting months for appointments or spending uncomfortable nights in sleep labs. Our patients receive FDA-cleared home sleep testing via Happy Ring, connect with board-certified sleep specialists, and when required, begin evidence-based treatment within just 5 days. Ongoing physiological data monitoring with the Happy Ring enables real-time condition management, combination therapies, and drives measurable outcomes. 

Happy Ring represents the future of sleep diagnostics: an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home. For sleep medicine physicians, this means you'll have access to high-quality diagnostic data that empowers you to make confident clinical decisions for your patients, and integrate multimodal treatments that focus on root-cause solutions. 

Position Summary
 
The Customer Support Specialist is a service-oriented position that helps navigate clients along their journey at Happy Health. This role delivers fast, empathetic, and accurate support across digital and phone channels to assist clients with technological and on-boarding issues, financial and program-related questions, as well as scheduling and case escalation to clinical and non-clinical resources within the Happy Health program. This position is execution-focused and emphasizes excellence in day-to-day support operations, documentation, and problem-solving.
 
Key Responsibilities:
 
Customer Support
  • Provide exceptional support across phone, email, chat, and other channels with a client-first, high-empathy approach.
  • Help clients understand the start-to-finish clinical journey; proactively reduce confusion and friction.
  • Facilitate client onboarding and success with our smart ring, mobile app, and digital care platform.
  • Troubleshoot common technical and account issues; clearly document findings and escalate complex cases as needed.
  • Assist with appointment scheduling, rescheduling, and coordination to ensure clients can access care smoothly.
  • Resolve e-commerce, order status, and payment issues (refunds, failed payments, invoice questions) in a timely, accurate manner.
Operational Excellence & Documentation
  • Maintain accurate records in internal systems (CRM/ticketing/EHR tools as applicable), including clear issue summaries, actions taken, and next steps.
  • Follow established workflows/SOPs and meet defined service level expectations (response time, resolution time, CSAT).
  • Monitor recurring client issues and tag/report trends (e.g., app bugs, device concerns, common therapy questions) to the appropriate individuals.
Device, Fulfillment, & Logistics Support
  • Support fulfillment and reverse logistics processes, including shipping, device handling, returns, ingestion, kit preparation, and inventory-related tasks.
  • Prepare, document, and manage client device components/kits; ensure chain-of-custody and accuracy where required.
  • Assist with periodic audits and inventory checks; flag discrepancies promptly.
Required Qualifications
  • 2+ years in customer-facing roles requiring outstanding service and strong administrative execution, including experience in healthcare setting
  • Excellent organization skills and a strong commitment to documentation
  • Proven track record of exceeding customer satisfaction and retention goals
  • Tech-savvy and able to learn new technologies quickly
  • Excellent communication, interpersonal, and negotiation skills
  • Data-driven approach to problem-solving and continuous improvement
  • Proficiency in customer support software and relevant CRM systems
Preferred Qualifications
  • Previous employment at a technology start-up company
  • Experience working with clients in a telehealth setting
  • Familiarity with Healthie (EHR), Telescope, Candid and Atlassian product suite
  • Bachelor's degree

Benefits:

  • Completely covered Health, Dental, and Vision Insurance for employees. Partial coverage for dependents.
  • Retirement planning through a 401k

Work Environment:

  • 100% in-office at our headquarters in Austin. Team is hybrid, with a physical office in Austin, TX. Direct peers are distributed throughout the continental US.

Happy Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.