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Entrylevel Customer Experience Analyst Jobs in Texas

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Customer Experience Specialist - Entry Level Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We've redefined what everyday eyewear can be by infusing cutting-edge ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level. Responsibilities:

Galderma

Customer Success Analyst

Fort Worth, TX · On-site

Minimum 5+ years of experience in customer service, supply chain, or O2C operations. * Strong ... Strong analytical, problem-solving, and organizational skills with the ability to identify and ...

Galderma S.A.

Customer Success Analyst

Fort Worth, TX · On-site

Minimum 5+ years of experience in customer service, supply chain, or O2C operations. * Strong ... Strong analytical, problem-solving, and organizational skills with the ability to identify and ...

Galderma S.A.

Customer Success Analyst

Fort Worth, TX · On-site

Minimum 5+ years of experience in customer service, supply chain, or O2C operations. * Strong ... Strong analytical, problem-solving, and organizational skills with the ability to identify and ...

Galderma

Customer Success Analyst

Fort Worth, TX

Minimum 5+ years of experience in customer service, supply chain, or O2C operations. * Strong ... Strong analytical, problem-solving, and organizational skills with the ability to identify and ...

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All JobsEntrylevel Customer Experience Analyst JobsEntrylevel Customer Experience Analyst Jobs in Texas

Entrylevel Customer Experience Analyst information

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

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For Entrylevel Customer Experience Analyst jobs in Texas, the most frequently searched job titles are:

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Cities in Texas with the most Entrylevel Customer Experience Analyst job openings:

Entrylevel Customer Experience Analyst jobs near you

Customer Experience Analyst

Plano, TX • On-site

Scott and Associates
See more jobs at Scott and Associatesexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we've grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.
Our teams are driven, collaborative, and committed to delivering results.
We are seeking a motivated Customer Experience Analyst to join our Plano, TX-based team.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

  • Maintain a working knowledge of all federal, state, and local laws and regulations governing debt collection
  • Maintain a working knowledge of current client requirements
  • Listen to a high volume of recorded collection calls for internal quality assurance
  • Evaluate calls for regulatory compliance and adherence with client requirements
  • Providing positive and negative feedback and reporting findings to the Customer Experience Manager
  • Assist with tracking trends within the quality assurance process and other customer experience insights
  • Collaborate with Training & Compliance to bring awareness to process gaps, necessary policy updates, and deliver targeted developmental insights for the firm
  • All other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Ability to work efficiently with excellent attention to detail in a high-volume fast paced environment
  • Minimum of two years' general office, outbound call center, call monitoring, or quality assurance experience
  • Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
  • Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
  • Ability to multi-task and manage time effectively
  • Ability to be flexible to adapt and act quickly when urgent matters require it
  • Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies

Benefits
Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.
401(k) with employer match
Please visit our website, www.spalaw.com,for more information on our Firm.

Apply