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Customer Support Associate Jobs in Texas (NOW HIRING)

MSD

Customer Support Associate

Irving, TX · On-site

$43K - $67K/yr

We are seeking a highly detail-oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry ...

Merck & Co., Inc.

Customer Support Associate

Irving, TX · On-site

$43K - $67K/yr

We are seeking a highly detail-oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry ...

Accenture

Customer Support Associate

San Antonio, TX · On-site

$22.68/hr

As a Customer Support Associate, you will assist in achieving team goals by answering questions for users and vendors with queries. Key Responsibilities: * Address user queries by clarifying their ...

Indeed Flex

Customer Support Associate

Austin, TX · On-site

$45K - $55K/yr

Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience. * Data & Analytics: Generate, analyze, and present ...

Indeed Flex

Customer Support Associate

Austin, TX · On-site

$45K - $55K/yr

Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience. * Data & Analytics: Generate, analyze, and present ...

Essence Journey

Remote Customer Support Associate

Austin, TX · Remote

$17.25 - $23.75/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Texas

Customer Support Associate information

See Texas salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer support associate in Texas is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Texas? The most popular types of Customer Support jobs in Texas are:
What are popular job titles related to Customer Support Associate jobs in Texas? For Customer Support Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Texas look for? The top searched job categories for Customer Support Associate jobs in Texas are:
What cities in Texas are hiring for Customer Support Associate jobs? Cities in Texas with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $38,789 per year, or $18.6 per hour.
Customer Support Associate

Customer Support Associate

MSD

Irving, TX • On-site

$43K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Job Description

We are seeking a highly detail-oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry, data accuracy, and operational support, while also maintaining a high level of customer interaction.

The ideal candidate thrives in a fast-paced environment, brings strong organizational skills, and leverages technology-including Excel and AI tools-to drive efficiency and accuracy.

Key Responsibilities:
  • Accurately process high-volume order entry across systems with a strong focus on data integrity and timeliness
  • Review, validate, and maintain order data to ensure accuracy and completeness
  • Serve as a primary point of contact for customer inquiries via phone and email, delivering prompt and professional service
  • Proactively identify and resolve order discrepancies, delays, or customer concerns
  • Partner closely with team to support order management, customer follow-ups, and account needs
  • Track and communicate order status, shipment updates, and issue resolution to customers and internal stakeholders
  • Utilize spreadsheets, reporting tools, and dashboards to monitor order activity and performance metrics
  • Continuously look for opportunities to improve processes, increase efficiency, and enhance the customer experience
  • Leverage AI tools (e.g., Copilot, ChatGPT) to streamline workflows, communications, and data tasks
Qualifications & Skills:
  • Strong attention to detail with a high level of accuracy in data entry and order processing
  • Excellent written and verbal communication skills
  • Customer-first mindset with a proven ability to build relationships and resolve issues
  • Ability to manage multiple priorities and stay organized in a fast-paced environment
  • Self-starter who can work independently with minimal supervision
  • Proficiency in Microsoft Office, particularly:
    • Excel (intermediate to advanced preferred)
    • Outlook and general PC skills
  • Experience or familiarity with:
    • E-commerce or order management systems (highly preferred)
    • Power BI or reporting tools (preferred)
    • AI productivity tools (Copilot, ChatGPT) strongly preferred
Required Education & Experience:
  • High School Diploma or equivalent required
  • 2+ years of customer service, order entry, or data entry experience
  • Experience in a high-volume, transactional environment is a plus
What Success Looks Like:
  • High accuracy and efficiency in order entry and data management
  • Positive customer feedback and strong issue resolution outcomes
  • Strong collaboration with sales and cross-functional teams
  • Continuous process improvement and effective use of technology tools

#MSJR

The salary range for this role is:

$43,100 - $67,800

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Required Skills:

Account Management, Account Management, Animal Vaccination, Biopharmaceutical Industry, Biopharmaceuticals, Call Center Systems, Customer Support, Data Entry, Email Management, Microsoft Outlook, Order Processing, Performing Administrative Activities, Post-Sales Support, Procurement, Product Innovations, Quality Standards, Report Preparation, Sales Quotes, Sales Tracking, Service Excellence, Service Metrics, Service Quality Management, Service Requests, Strategic Procurement, Technology Use {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

07/9/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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