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Overnight Customer Support Jobs in Texas (NOW HIRING)

AnswerOne

Bilingual Customer Support Agent

Mcallen, TX · On-site

$16 - $18.50/hr

Immediately hiring Full Time Overnight Bilingual Customer Support Agents at AnswerOne!What is a Customer Support Agent? Our technology allows us to be a virtual extension of our client's teams and to ...

SPECTRUM

Customer Support Representative

Mcallen, TX · On-site

$20/hr

Must have the availability to work a variety of shifts including late night/overnight Good listener ... account support that our customers rely on. Here, you will work in a fast-paced environment ...

Tory Burch

Support Associate-6

Mercedes, TX · On-site

Occasional overnight travel may be required * Ability to lift (at least 40 lbs), carry, push, pull ... Our Retail Teams are known for making every customer feel welcome and creating the most memorable ...

New

Tory Burch

Support Associate-5

Mercedes, TX · On-site

Occasional overnight travel may be required * Ability to lift (at least 40 lbs), carry, push, pull ... Our Retail Teams are known for making every customer feel welcome and creating the most memorable ...

New

Tory Burch

Support Associate-4

Mercedes, TX · On-site

Occasional overnight travel may be required * Ability to lift (at least 40 lbs), carry, push, pull ... Our Retail Teams are known for making every customer feel welcome and creating the most memorable ...

New

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Overnight Customer Support information

What does an overnight customer support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What are the key skills and qualifications needed to thrive as an overnight customer support representative?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.

What are some common challenges faced in an overnight customer support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

What is overnight customer support?

Overnight customer support is a job where representatives provide assistance to customers outside regular business hours, typically during the night shift. It often involves handling inquiries via phone, chat, or email, and requires good communication skills and familiarity with support tools. This role ensures 24/7 service availability for customers.

What are the most commonly searched types of Customer Support jobs in Texas?

The most popular types of Customer Support jobs in Texas are:

What cities in Texas are hiring for Overnight Customer Support jobs?

Cities in Texas with the most Overnight Customer Support job openings:

Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Service Coordinator Talent Pool - Overnight Opportunities | Greenville, TX

CBRE

Greenville, TX • On-site

$15.75 - $20.50/hr

Full-time

Re-posted 19 days ago

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

111th of 500 rated business services

Job description

Are you someone who enjoys helping others, solving problems, and providing exceptional customer service? We're building a talent pipeline for upcoming Overnight Customer Service Coordinator opportunities in Greenville, TX and want to connect with candidates interested in third-shift positions.
While these openings are anticipated over the coming weeks, we're proactively identifying qualified candidates who are interested in overnight schedules and ready for future opportunities.
What You'll Do
  • Serve as the primary point of contact for customers, providing professional and friendly support.
  • Respond to customer inquiries and resolve issues in a timely manner.
  • Maintain accurate documentation of customer interactions and service requests.
  • Collaborate with team members to ensure a positive customer experience.
  • Support process improvements and help identify opportunities to enhance customer satisfaction.
  • Assist with onboarding and training activities as needed.
Available Schedules
We anticipate hiring for 2-3 overnight positions with varying schedules.
Shift: 10:00 PM - 6:30 AM CST
Weekend availability is required for all positions.
What We're Looking For
  • High school diploma or equivalent.
  • Previous customer service, administrative, coordination, or call center experience preferred.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Comfortable working in a fast-paced environment.
  • Basic computer proficiency and ability to learn new systems.
  • Reliable attendance and flexibility to work weekends.
Why Join Our Talent Pool?
  • Be among the first candidates considered as positions become available.
  • Opportunity to join a growing team with a supportive work environment.
  • Gain visibility for upcoming overnight openings before they are broadly advertised.
  • Potential for long-term career growth and development.
Apply Today
If you're interested in overnight customer service opportunities and are available to work weekends, we'd love to connect with you. Submit your application today to be considered as upcoming positions become available.
Recruiting Tip: Candidates located in Royse City, Rockwall, Greenville, and surrounding areas may find these opportunities especially convenient due to commuting distance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

Social media

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