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Email Customer Service Jobs in Texas (NOW HIRING)

Customer Service Representative

Addison, TX · On-site

$15.50 - $21/hr

The ideal candidate has experience in phone and email customer service, strong organizational skills, and thrives in a fast-paced environment. Responsibilities: * Handle inbound service requests via ...

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Customer Service Specialist

San Antonio, TX · On-site

$15.50 - $20.50/hr

Perform routine inbound and outbound call, email, web chat, and back-office services in accordance with program guidelines and SLAs. * Support customers in submitting and processing origination and ...

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

Perform routine inbound and outbound call, email, web chat, and back-office services in accordance with program guidelines and SLAs. * Support customers in submitting and processing origination and ...

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Email Customer Service information

See Texas salary details

$9

$17

$25

How much do email customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for email customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Texas? The most popular types of Email Customer Service jobs in Texas are:
What cities in Texas are hiring for Email Customer Service jobs? Cities in Texas with the most Email Customer Service job openings:
Infographic showing various Email Customer Service job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Customer Service Rep (CRL)

Oldcastle BuildingEnvelope

Dallas, TX • On-site

$15.75 - $21.50/hr

Other

Re-posted 17 days ago


Oldcastle BuildingEnvelope rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

352nd of 536 rated manufacturers


Job description

What You'll Will Get To Do

The Customer Service Representative - Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • SAP or ERP system experience
  • Manufacturing, distribution, logistics, or supply chain industry experience
  • Experience supporting multi-location operations

What Oldcastle BuildingEnvelope employees say

Pay

Benefits

Hours and flexibility

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