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Customer Service Representative Express Scripts Jobs in Texas

Frozen Food Express

Customer Service Rep

Lancaster, TX · On-site

$15.25 - $20.50/hr

Customer Service Representative Frozen Food Express Lancaster, TX | Full-Time | On-Site Frozen Food Express is seeking an experienced Customer Service Representative to join our team in Lancaster ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

... scripts and processes. Knowledge of Service Titan a plus! • Positive attitude and team-first mindset What we offer our CSR: • Competitive hourly pay - $16-20 an hour • Consistent schedule • ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

... scripts and processes. Knowledge of Service Titan a plus! • Positive attitude and team-first mindset What we offer our CSR: • Competitive hourly pay - $16-20 an hour • Consistent schedule • ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

... scripts and processes. Knowledge of Service Titan a plus! • Positive attitude and team-first mindset What we offer our CSR: • Competitive hourly pay - $16-20 an hour • Consistent schedule • ...

Midway Plumbing

Customer Service Representative

Abilene, TX · On-site

$13.75 - $18.50/hr

Description: Midway Plumbing is Hiring a Customer Service Representative! Part-Time • Steady ... Comfortable following call scripts and processes (ServiceTitan knowledge a plus!) * Positive ...

New

AGT LABS

Customer Service Representative

Houston, TX · On-site

$18 - $21/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... Previous experience as a Customer Service Representative or in a similar role is preferred

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Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Texas? For Customer Service Representative Express Scripts jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Texas look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Texas are:
What cities in Texas are hiring for Customer Service Representative Express Scripts jobs? Cities in Texas with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Texas as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

Customer Service Representative

WhiteWater Express

Houston, TX

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Customer Service Representative

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Customer Service Representative (CSR) at our Corporate Office serves as a key liaison between our car wash locations, customers, and internal departments. This role is responsible for delivering exceptional service by managing inquiries, resolving concerns, and supporting our membership programs and customer satisfaction initiatives. Unlike store-level representatives, the Corporate CSR focuses on centralized customer communication, billing and membership support, and escalated issue resolution.

Key Responsibilities
  • Assist customers daily with member management inquiries via phone, email and tracking systems
  • Provide prompt professional customer service to current and prospective members contributing to member retention
  • Responds to and resolves customer inquiries, feedback, and requests by providing information on membership and service options
  • Analyze customer feedback, reviews and concerns, and provide reporting on trends
  • Meet timelines and deadlines related to responding to customer inquiries
  • Perform any other duties and execute special projects as assigned.
Qualifications
  • 2+ years of customer service experience in an administrative office environment.
  • 1+ years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.).
  • Strong communication skills, both written and verbal.
  • One year of proven sales background preferred
  • Proficient in Microsoft Office
  • Excellent writing, editing, grammar skills, and attention to detail
  • Strong organization skills and ability to keep track of multiple projects
  • Completion of background and reference checks is a prerequisite for employment.
Benefits
  • Competitive Compensation in Base and Bonus Potential
  • Comprehensive Health Benefits (Medical, Dental & Vision)
  • Pet Insurance is available
  • Paid Time Off in addition to Company Paid Holidays
  • 401(k) Retirement Plan with Company Match
  • Company-Paid Life Insurance
  • Pathways to Advancement
  • Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

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