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Customer Service Representative Express Scripts Jobs in Texas

AGT LABS

Customer Service Representative

Houston, TX

$17 - $21/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... We value our employees and express our appreciation through a robust benefits program.

Midway Plumbing

Customer Service Representative

Abilene, TX · On-site

$13.75 - $18.50/hr

Midway Plumbing is Hiring a Customer Service Representative! Part-Time * Steady Schedule * Team ... Comfortable following call scripts and processes (ServiceTitan knowledge a plus!) * Positive ...

AGT LABS

Customer Service Representative

Houston, TX · On-site

$17 - $21/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... Previous experience as a Customer Service Representative or in a similar role is preferred

AGT LABS

Customer Service Representative

Houston, TX · On-site

$17 - $21/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... Previous experience as a Customer Service Representative or in a similar role is preferred

Rising Star Recruiting & Staffing

CSR

Corpus Christi, TX

$13.25 - $18/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... Previous experience as a Customer Service Representative or in a similar role is preferred

AGT LABS

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

... Representative to join our team. In this role, you will communicate with customers to identify ... premade scripts for a variety of customer service topics Use best practices in customer service ...

AGT LABS

Customer Service Representative

Houston, TX · On-site

$17 - $21/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... Previous experience as a Customer Service Representative or in a similar role is preferred

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Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive as a customer service representative at Express Scripts?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What would you do as a customer service representative?

As a Customer Service Representative at Express Scripts, you would assist customers with their pharmacy benefits, answer questions about prescriptions, process orders, and resolve issues related to medication coverage. The role requires strong communication skills, familiarity with healthcare or pharmacy systems, and the ability to handle inquiries efficiently. You may work in a call center environment and need to follow company policies and procedures to ensure customer satisfaction.

What types of challenges might I encounter as a customer service representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a customer service representative Express Scripts?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Texas? For Customer Service Representative Express Scripts jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Texas look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Texas are:
What cities in Texas are hiring for Customer Service Representative Express Scripts jobs? Cities in Texas with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

AGT LABS

Houston, TX

$17 - $21/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

NOT REMOTE

Benefits/Perks

  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities

Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 
Responsibilities 

  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge

Qualifications

  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $17.00 - $21.00 per hour


About AGT Labs AGT Labs was founded as a specialized extension of A&B Labs, with a dedicated focus on non-environmental laboratory testing services. While A&B Labs continues to lead in environmental and microbial testing, AGT Labs was launched to provide clients with a streamlined, expert-driven experience in areas such as food testing, industrial hygiene monitoring, asbestos analysis, and petroleum testing.

Although AGT Labs is newly launched, our foundation is built on over three decades of laboratory expertise, advanced instrumentation, and deep regulatory knowledge. We operate under strict adherence to U.S. compliance standards, including ISO/IEC 17025, FDA, EPA, OSHA, and ASTM protocols.

Located in Houston, TX, our facility serves clients across the country, offering rapid turnaround, personalized service, and technically sound reporting. AGT Labs exists to help organizations make informed decisions, ensure workplace safety, protect public health, and maintain the highest levels of product quality and regulatory readiness.

OUR MISSION Our mission is to deliver accurate, timely, and regulatory-compliant laboratory testing services that protect public health, worker safety, and environmental integrity across the World.

As a U.S. based spin-off from A&B Labs, we carry forward a legacy of scientific excellence, offering specialized expertise in food testing, industrial hygiene, asbestos analysis, and petroleum testing. We are committed to helping our clients meet strict federal and state regulations, including FDA, EPA, OSHA, and NIOSH standards—while upholding the highest levels of quality, transparency, and customer service.

Careers At AGT Labs, we recognize that our success stems from the collective efforts and strategies of our team. We strive to attract and retain professionals with the right skills, experience, and attitude. If your expertise is in analytics, field operations, marketing/sales, or management, we would like you to submit your application and resume. We value our employees and express our appreciation through a robust benefits program.

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