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Commercial Insurance Customer Service Representative Jobs in Texas

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Commercial Insurance Customer Service Representative information

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$22.4K

$50.9K

$71.3K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 30, 2026, the average yearly pay for commercial insurance customer service representative in Texas is $50,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $56,400.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

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Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,905 per year, or $24.5 per hour.

Insurance CSR

Killeen, TX

Crouch Staffing Solutions, Inc.
See more jobs at Crouch Staffing Solutions, Inc.external

$15 - $20/hr

Full-time

Re-posted yesterday

Job description

Job Title: Insurance Customer Service Representative
Location: Killeen, TX Area
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $15.00–$20.00/hour (DOE)

Position Overview
Crouch Staffing is seeking a detail-oriented and customer-focused Insurance Customer Service Representative to support a local insurance office in the Killeen area. This role will assist clients with both commercial and personal lines insurance, ensuring accurate policy handling and excellent customer service.

Key Responsibilities
  • Respond to customer inquiries regarding commercial and personal lines insurance coverage
  • Enter and maintain accurate client data within the company system
  • Review client applications for completeness and accuracy
  • Verify that approved policies align with client requests and ensure all changes are properly processed
  • Send correspondence, policy documents, and updates to clients
  • Accept and process premium payments
  • Issue Certificates of Insurance (COIs)
  • Conduct collection calls for outstanding balances
  • Maintain organized and compliant client documentation and records
Qualifications
  • 2+ years of experience in an insurance or office support role preferred
  • Active insurance license preferred, but not required
  • Willingness to cross-train licensed individuals into this role
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Proficiency with data entry and computer systems
Work Environment
  • Office setting with a focus on accuracy, customer service, and teamwork
  • Fast-paced environment requiring strong multitasking abilities
Why Apply?
  • Stable Monday–Friday schedule
  • Opportunity to grow within the insurance field
  • Competitive pay based on experience 
Please apply at www.crouchstaffing.com