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Commercial Lines Csr Jobs (NOW HIRING)

JL Connects

Customer Service Representative

Troy, MI · On-site

$14.50 - $19.75/hr

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE - Hybrid Role - 50% remote Our client, mid-sized independent insurance agency in Oakland County, MI, is searching for an experienced Commercial Lines ...

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Commercial Lines Csr information

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$24K

$54.6K

$76.5K

How much do commercial lines csr jobs pay per year?

As of Sep 3, 2026, the average yearly pay for commercial lines csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines CSR?

Commercial Lines Customer Service Representatives (CSRs) are insurance professionals who assist business clients with their commercial insurance policies. Their responsibilities include processing policy renewals, handling billing inquiries, issuing certificates of insurance, and providing general support to ensure clients have the appropriate coverage for their business needs. They serve as a liaison between clients and insurance carriers, helping to resolve issues and answer questions about commercial insurance products. Commercial Lines CSRs play a key role in maintaining client satisfaction and ensuring smooth policy management.

What are the key skills and qualifications needed to thrive as a commercial lines CSR?

To thrive as a Commercial Lines CSR, you need a strong understanding of commercial insurance products, risk assessment, and customer service principles, usually supported by a high school diploma or relevant insurance certifications such as a Property & Casualty license. Familiarity with agency management systems (like Applied Epic or AMS360), rating software, and document management tools is typically required. Excellent communication, organization, and problem-solving skills help build client relationships and handle complex insurance needs efficiently. These competencies ensure accurate policy management, regulatory compliance, and high client satisfaction in a competitive insurance environment.

What are some typical challenges commercial lines CSRs face when managing client accounts?

Commercial Lines Customer Service Representatives (CSRs) often manage a large portfolio of business clients, which can present challenges such as juggling multiple policy renewals, endorsements, and claims simultaneously. Staying organized and maintaining strong communication with both clients and underwriters is key to ensuring timely service and accuracy. Additionally, CSRs must keep up with changing insurance regulations and products, which requires ongoing learning and adaptability. Building trust and relationships with clients is essential, as it helps in anticipating their needs and providing proactive solutions.

What is the difference between Commercial Lines Csr vs Personal Lines Csr?

AspectCommercial Lines CsrPersonal Lines Csr
CertificationsInsurance licenses, possibly specialized commercial endorsementsStandard insurance licenses, personal policy endorsements
Work EnvironmentCommercial insurance agencies, brokerages, or carriersPersonal insurance agencies, brokerages, or carriers
Job FocusBusiness insurance policies, commercial coverage optionsPersonal insurance policies, individual coverage needs
Employer & Industry UsageUsed in commercial insurance sectors, often in business-focused rolesUsed in personal insurance sectors, serving individual clients

In summary, Commercial Lines Csr and Personal Lines Csr roles differ mainly in the type of insurance policies they handle. Commercial Lines Csr focuses on business insurance, requiring specific commercial endorsements and licenses, while Personal Lines Csr deals with individual policies like auto and home insurance. Both roles are essential in insurance agencies but serve different client needs and industry segments.

More about Commercial Lines Csr jobs

What states have the most Commercial Lines Csr jobs?

States with the most job openings for Commercial Lines Csr jobs include:

What job categories do people searching Commercial Lines Csr jobs look for?

The top searched job categories for Commercial Lines Csr jobs are:

Commercial Lines Csr jobs near you
Infographic showing various Commercial Lines Csr job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines Account Manager

MGi Brokerage, Inc

Brooklyn, NY • On-site

$40K - $75K/yr

Full-time

Vision, Life, Retirement

Re-posted 13 days ago

Job description

The commercial-lines CSR services commercial-lines accounts, including assisting customers in making coverage changes and informing and educating clients about policy coverages and insurance needs. The commercial-lines CSR must be familiar with company guidelines and underwriting, knowledgeable in commercial-lines coverages and also must maintain a good rapport with clients and company underwriters. The commercial-lines CSR assists producers in soliciting new business and developing existing accounts.