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Commercial Lines Csr Jobs (NOW HIRING)

ALKEME

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

The Misch Group

Commercial Lines CSR

Athens, AL · Remote

The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible ...

ALKEME Insurance

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

JOSEPH H TYSON & CO

Be Seen First

Commercial lines CSR

Upper Providence, PA · On-site

$750 - $1.5K/wk

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team, reporting directly to the Operations Manager. This position focuses on delivering exceptional customer ...

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

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Commercial Lines Csr information

See salary details

$24K

$54.6K

$76.5K

How much do commercial lines csr jobs pay per year?

As of Aug 10, 2026, the average yearly pay for commercial lines csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Lines Csr vs Personal Lines Csr?

AspectCommercial Lines CsrPersonal Lines Csr
CertificationsInsurance licenses, possibly specialized commercial endorsementsStandard insurance licenses, personal policy endorsements
Work EnvironmentCommercial insurance agencies, brokerages, or carriersPersonal insurance agencies, brokerages, or carriers
Job FocusBusiness insurance policies, commercial coverage optionsPersonal insurance policies, individual coverage needs
Employer & Industry UsageUsed in commercial insurance sectors, often in business-focused rolesUsed in personal insurance sectors, serving individual clients

In summary, Commercial Lines Csr and Personal Lines Csr roles differ mainly in the type of insurance policies they handle. Commercial Lines Csr focuses on business insurance, requiring specific commercial endorsements and licenses, while Personal Lines Csr deals with individual policies like auto and home insurance. Both roles are essential in insurance agencies but serve different client needs and industry segments.

What are some typical challenges commercial lines CSRs face when managing client accounts?

Commercial Lines Customer Service Representatives (CSRs) often manage a large portfolio of business clients, which can present challenges such as juggling multiple policy renewals, endorsements, and claims simultaneously. Staying organized and maintaining strong communication with both clients and underwriters is key to ensuring timely service and accuracy. Additionally, CSRs must keep up with changing insurance regulations and products, which requires ongoing learning and adaptability. Building trust and relationships with clients is essential, as it helps in anticipating their needs and providing proactive solutions.

What are the key skills and qualifications needed to thrive as a commercial lines CSR?

To thrive as a Commercial Lines CSR, you need a strong understanding of commercial insurance products, risk assessment, and customer service principles, usually supported by a high school diploma or relevant insurance certifications such as a Property & Casualty license. Familiarity with agency management systems (like Applied Epic or AMS360), rating software, and document management tools is typically required. Excellent communication, organization, and problem-solving skills help build client relationships and handle complex insurance needs efficiently. These competencies ensure accurate policy management, regulatory compliance, and high client satisfaction in a competitive insurance environment.

What is a commercial lines CSR?

Commercial Lines Customer Service Representatives (CSRs) are insurance professionals who assist business clients with their commercial insurance policies. Their responsibilities include processing policy renewals, handling billing inquiries, issuing certificates of insurance, and providing general support to ensure clients have the appropriate coverage for their business needs. They serve as a liaison between clients and insurance carriers, helping to resolve issues and answer questions about commercial insurance products. Commercial Lines CSRs play a key role in maintaining client satisfaction and ensuring smooth policy management.
More about Commercial Lines Csr jobs
What states have the most Commercial Lines Csr jobs? States with the most job openings for Commercial Lines Csr jobs include:
What job categories do people searching Commercial Lines Csr jobs look for? The top searched job categories for Commercial Lines Csr jobs are:
Commercial Lines Csr jobs near you
Infographic showing various Commercial Lines Csr job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

CSR - Commercial Lines

ALKEME

Omaha, NE • On-site

$42K - $57K/yr

Full-time

Posted 13 days ago

Alkeme Insurance rating

8.6

Company rating: 8.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

88th of 304 rated insurance

Job description

Job Description: Commercial Lines Customer Service Representative (CSR)
Job Title: Commercial Lines Customer Service Representative
Location: Omaha, NE 68137
Reports to: Executive Vice President -or- Agency Leader
Department: Commercial Lines
FLSA Status: Non-exempt, hourly
Job Purpose:
The Commercial Lines Customer Service Representative (CSR) supports Account Managers and agency operations by providing exceptional service to clients, processing policy changes, assisting with renewals, and maintaining accurate documentation within the Agency Management System. This role is responsible for responding to client requests, coordinating policy updates, supporting marketing efforts, and ensuring all service activities are completed accurately and in a timely manner. The CSR contributes to strong client relationships and the overall efficiency of the Commercial Lines team.
Key Responsibilities:
1. Client Service & Support
  • Respond to client inquiries by phone or email and process change requests as needed.
  • Provide timely assistance with ID cards, certificates, endorsements, cancellations, and other service requests.
  • Maintain professional and positive communication with clients, carriers, and internal team members.
  • Support Account Managers by assisting with renewals, policy reviews, and preparing client documents.

2. Policy Processing & Documentation
  • Ensure all service activity is accurately documented in the Agency Management System.
  • Process policy changes, confirmations, cancellations, and reinstatements on the same day whenever possible.
  • Maintain organized, up-to-date client files in accordance with agency standards.
  • Input notices such as cancellations, payment updates, and late notices into the system.

3. Marketing & Renewal Support
  • Assist Account Managers with marketing activities, including gathering underwriting information and preparing submission materials.
  • Support the preparation of proposals and coverage comparisons for new and renewal business.
  • Coordinate with carriers when additional information or clarification is required.

4. Workflow Compliance & Time Management
  • Follow internal procedures to ensure accuracy, consistency, and compliance with agency workflows.
  • Manage assigned tasks and service deadlines while balancing multiple competing priorities.
  • Proactively communicate with Account Managers to ensure alignment and timely completion of activities.

5. Collaboration & Professionalism
  • Maintain effective working relationships with Account Managers, Producers, carriers, and internal team members.
  • Represent the agency with professionalism, courtesy, and a high standard of customer service.
  • Participate in team meetings and contribute to a positive, collaborative work environment.

Qualifications:
Education & Experience
  • High School Diploma or equivalent required.
  • Minimum of 3 years of insurance or related business experience preferred.
  • Property & Casualty (P&C) insurance license required, or must be obtained within the first three (3) months of employment.

Knowledge, Skills & Abilities
  • Strong understanding of commercial insurance terminology, coverages, and service workflows.
  • Proficiency in Microsoft Office applications, including Word and Excel.
  • Experience with Applied Epic, AMS360, HawkSoft, or similar agency management systems.
  • Excellent attention to detail and accuracy in a high-volume, fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to prioritize tasks, manage time effectively, and adapt to changing workflows.
  • Professional demeanor with the ability to work both independently and as part of a team.

Working Conditions:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions.

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