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Commercial Lines Csr Jobs (NOW HIRING)

General Placement Service

Commercial Lines CSR

Washington, PA · Hybrid

$41K - $56K/yr

Commercial Lines Customer Service Representative (CSR) Location: Washington, PA Company: General Placement Service General Placement Service is working with a respected independent insurance agency ...

ALKEME Insurance

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

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Commercial Lines Csr information

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$24K

$54.6K

$76.5K

How much do commercial lines csr jobs pay per year?

As of Aug 13, 2026, the average yearly pay for commercial lines csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Lines Csr vs Personal Lines Csr?

AspectCommercial Lines CsrPersonal Lines Csr
CertificationsInsurance licenses, possibly specialized commercial endorsementsStandard insurance licenses, personal policy endorsements
Work EnvironmentCommercial insurance agencies, brokerages, or carriersPersonal insurance agencies, brokerages, or carriers
Job FocusBusiness insurance policies, commercial coverage optionsPersonal insurance policies, individual coverage needs
Employer & Industry UsageUsed in commercial insurance sectors, often in business-focused rolesUsed in personal insurance sectors, serving individual clients

In summary, Commercial Lines Csr and Personal Lines Csr roles differ mainly in the type of insurance policies they handle. Commercial Lines Csr focuses on business insurance, requiring specific commercial endorsements and licenses, while Personal Lines Csr deals with individual policies like auto and home insurance. Both roles are essential in insurance agencies but serve different client needs and industry segments.

What are some typical challenges commercial lines CSRs face when managing client accounts?

Commercial Lines Customer Service Representatives (CSRs) often manage a large portfolio of business clients, which can present challenges such as juggling multiple policy renewals, endorsements, and claims simultaneously. Staying organized and maintaining strong communication with both clients and underwriters is key to ensuring timely service and accuracy. Additionally, CSRs must keep up with changing insurance regulations and products, which requires ongoing learning and adaptability. Building trust and relationships with clients is essential, as it helps in anticipating their needs and providing proactive solutions.

What are the key skills and qualifications needed to thrive as a commercial lines CSR?

To thrive as a Commercial Lines CSR, you need a strong understanding of commercial insurance products, risk assessment, and customer service principles, usually supported by a high school diploma or relevant insurance certifications such as a Property & Casualty license. Familiarity with agency management systems (like Applied Epic or AMS360), rating software, and document management tools is typically required. Excellent communication, organization, and problem-solving skills help build client relationships and handle complex insurance needs efficiently. These competencies ensure accurate policy management, regulatory compliance, and high client satisfaction in a competitive insurance environment.

What is a commercial lines CSR?

Commercial Lines Customer Service Representatives (CSRs) are insurance professionals who assist business clients with their commercial insurance policies. Their responsibilities include processing policy renewals, handling billing inquiries, issuing certificates of insurance, and providing general support to ensure clients have the appropriate coverage for their business needs. They serve as a liaison between clients and insurance carriers, helping to resolve issues and answer questions about commercial insurance products. Commercial Lines CSRs play a key role in maintaining client satisfaction and ensuring smooth policy management.
More about Commercial Lines Csr jobs
What states have the most Commercial Lines Csr jobs? States with the most job openings for Commercial Lines Csr jobs include:
What job categories do people searching Commercial Lines Csr jobs look for? The top searched job categories for Commercial Lines Csr jobs are:
Commercial Lines Csr jobs near you
Infographic showing various Commercial Lines Csr job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines CSR

General Placement Service

Washington, PA • Hybrid

$41K - $56K/yr

Full-time

Re-posted 27 days ago

Job description

Job Description: Commercial Lines Customer Service Representative (CSR)
Location: Washington, PA
Company: General Placement Service
General Placement Service is working with a respected independent insurance agency in Washington, PA, to find a Commercial Lines Customer Service Representative (CSR). This full-time, hybrid role is ideal for someone who enjoys working with clients, values accuracy and organization, and has a strong background in commercial property and casualty insurance.
Key Responsibilities:
  • Manage the day-to-day servicing of commercial lines accounts, including policy changes, certificates of insurance, billing questions, and renewals
  • Serve as a reliable point of contact for clients and insurance carriers
  • Ensure accurate and timely documentation in the agency’s management system
  • Assist producers and account managers in marketing new and renewal business
  • Help resolve client inquiries and issues efficiently and professionally
  • Maintain a high level of attention to detail and customer service
Qualifications:
  • At least 2 years of experience in commercial lines insurance
  • Active PA Property & Casualty license
  • Strong communication and interpersonal skills
  • Experience with Applied Epic is preferred
  • Ability to work independently and in a collaborative team environment