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Commercial Lines Csr Jobs (NOW HIRING)

JOSEPH H TYSON & CO

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Commercial lines CSR

Upper Providence, PA · On-site

$750 - $1.5K/wk

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team, reporting directly to the Operations Manager. This position focuses on delivering exceptional customer ...

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Commercial Lines Csr information

See salary details

$24K

$54.6K

$76.5K

How much do commercial lines csr jobs pay per year?

As of Aug 19, 2026, the average yearly pay for commercial lines csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines CSR?

Commercial Lines Customer Service Representatives (CSRs) are insurance professionals who assist business clients with their commercial insurance policies. Their responsibilities include processing policy renewals, handling billing inquiries, issuing certificates of insurance, and providing general support to ensure clients have the appropriate coverage for their business needs. They serve as a liaison between clients and insurance carriers, helping to resolve issues and answer questions about commercial insurance products. Commercial Lines CSRs play a key role in maintaining client satisfaction and ensuring smooth policy management.

What are the key skills and qualifications needed to thrive as a commercial lines CSR?

To thrive as a Commercial Lines CSR, you need a strong understanding of commercial insurance products, risk assessment, and customer service principles, usually supported by a high school diploma or relevant insurance certifications such as a Property & Casualty license. Familiarity with agency management systems (like Applied Epic or AMS360), rating software, and document management tools is typically required. Excellent communication, organization, and problem-solving skills help build client relationships and handle complex insurance needs efficiently. These competencies ensure accurate policy management, regulatory compliance, and high client satisfaction in a competitive insurance environment.

What are some typical challenges commercial lines CSRs face when managing client accounts?

Commercial Lines Customer Service Representatives (CSRs) often manage a large portfolio of business clients, which can present challenges such as juggling multiple policy renewals, endorsements, and claims simultaneously. Staying organized and maintaining strong communication with both clients and underwriters is key to ensuring timely service and accuracy. Additionally, CSRs must keep up with changing insurance regulations and products, which requires ongoing learning and adaptability. Building trust and relationships with clients is essential, as it helps in anticipating their needs and providing proactive solutions.

What is the difference between Commercial Lines Csr vs Personal Lines Csr?

AspectCommercial Lines CsrPersonal Lines Csr
CertificationsInsurance licenses, possibly specialized commercial endorsementsStandard insurance licenses, personal policy endorsements
Work EnvironmentCommercial insurance agencies, brokerages, or carriersPersonal insurance agencies, brokerages, or carriers
Job FocusBusiness insurance policies, commercial coverage optionsPersonal insurance policies, individual coverage needs
Employer & Industry UsageUsed in commercial insurance sectors, often in business-focused rolesUsed in personal insurance sectors, serving individual clients

In summary, Commercial Lines Csr and Personal Lines Csr roles differ mainly in the type of insurance policies they handle. Commercial Lines Csr focuses on business insurance, requiring specific commercial endorsements and licenses, while Personal Lines Csr deals with individual policies like auto and home insurance. Both roles are essential in insurance agencies but serve different client needs and industry segments.

More about Commercial Lines Csr jobs

What states have the most Commercial Lines Csr jobs?

States with the most job openings for Commercial Lines Csr jobs include:

What job categories do people searching Commercial Lines Csr jobs look for?

The top searched job categories for Commercial Lines Csr jobs are:

Commercial Lines Csr jobs near you
Infographic showing various Commercial Lines Csr job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines CSR

ALTUM RISK & INSURANCE SOLUTIONS LLC

San Diego, CA

$70K - $110K/yr

Full-time

Re-posted 6 days ago

Job description

**Job Title: Commercial Lines Customer Service Representative (CSR)**

**Location:** REMOTE

**Company Overview:**
Join our dynamic and growing team at Altum , where we specialize in providing comprehensive insurance solutions to businesses of all sizes. We are committed to excellence in customer service and building lasting relationships with our clients. If you're passionate about providing exceptional service and are ready to make a positive impact, we encourage you to apply.

**Position Overview:**
We are seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for providing superior support to our commercial clients by addressing inquiries, processing policy changes, and assisting with claims. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

**Key Responsibilities:**
- Serve as the primary point of contact for clients regarding their commercial insurance policies.
- Respond promptly and professionally to client inquiries via phone, email, or in person.
- Assist clients with policy changes, coverage questions, and billing inquiries.
- Collaborate with the underwriting team to ensure accurate policy issuance and modifications.
- Coordinate and follow up on claims processing to ensure timely resolution.
- Maintain up-to-date and accurate client records and documentation.
- Provide support to the sales team with policy renewals and client retention strategies.
- Stay informed about industry trends, product offerings, and compliance regulations.

**Qualifications:**
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Previous experience in a customer service role, preferably within the insurance industry.
- Strong knowledge of commercial insurance products and services is a plus.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite and insurance management software.
- Ability to manage multiple tasks efficiently in a fast-paced environment.

**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Flexible work arrangements and work-life balance initiatives.

**Application Process:**
Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position to info@altumrisk.com. We look forward to welcoming a new member to our team who shares our passion for excellence in customer service.

Altum is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.