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Commercial Lines Csr Jobs (NOW HIRING)

ALKEME

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

The Misch Group

Commercial Lines CSR

Athens, AL · Remote

The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible ...

The Jonus Group

Commercial/Personal Lines CSR

Goshen, NY · On-site

$40K - $54K/yr

Personal/Commercial Lines Customer Service Representative Job Summary Seeking a dedicated and experienced Personal Lines/Commercial Lines Customer Service Representative (CSR) to join a growing team.

JL Connects

Customer Service Representative

Troy, MI · On-site

$14.50 - $19.75/hr

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE - Hybrid Role - 50% remote Our client, mid-sized independent insurance agency in Oakland County, MI, is searching for an experienced Commercial Lines ...

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The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

McMenamin Insurance Group, LLC

Be Seen First

Commercial Lines Customer Service Representative

Canonsburg, PA · On-site

$45K - $120K/yr

Position Overview We are seeking a highly analytical and strategically minded Commercial Lines Customer Service Representative to oversee and elevate our business insurance portfolio. In this modern ...

McMenamin Insurance Group, LLC

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Commercial Lines Customer Service Representative

Bethel Park, PA · On-site

$45K - $120K/yr

Position Overview We are seeking a highly analytical and strategically minded Commercial Lines Customer Service Representative to oversee and elevate our business insurance portfolio. In this modern ...

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Commercial Lines Csr information

See salary details

$24K

$54.6K

$76.5K

How much do commercial lines csr jobs pay per year?

As of Aug 8, 2026, the average yearly pay for commercial lines csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Lines Csr vs Personal Lines Csr?

AspectCommercial Lines CsrPersonal Lines Csr
CertificationsInsurance licenses, possibly specialized commercial endorsementsStandard insurance licenses, personal policy endorsements
Work EnvironmentCommercial insurance agencies, brokerages, or carriersPersonal insurance agencies, brokerages, or carriers
Job FocusBusiness insurance policies, commercial coverage optionsPersonal insurance policies, individual coverage needs
Employer & Industry UsageUsed in commercial insurance sectors, often in business-focused rolesUsed in personal insurance sectors, serving individual clients

In summary, Commercial Lines Csr and Personal Lines Csr roles differ mainly in the type of insurance policies they handle. Commercial Lines Csr focuses on business insurance, requiring specific commercial endorsements and licenses, while Personal Lines Csr deals with individual policies like auto and home insurance. Both roles are essential in insurance agencies but serve different client needs and industry segments.

What are some typical challenges commercial lines CSRs face when managing client accounts?

Commercial Lines Customer Service Representatives (CSRs) often manage a large portfolio of business clients, which can present challenges such as juggling multiple policy renewals, endorsements, and claims simultaneously. Staying organized and maintaining strong communication with both clients and underwriters is key to ensuring timely service and accuracy. Additionally, CSRs must keep up with changing insurance regulations and products, which requires ongoing learning and adaptability. Building trust and relationships with clients is essential, as it helps in anticipating their needs and providing proactive solutions.

What are the key skills and qualifications needed to thrive as a commercial lines CSR?

To thrive as a Commercial Lines CSR, you need a strong understanding of commercial insurance products, risk assessment, and customer service principles, usually supported by a high school diploma or relevant insurance certifications such as a Property & Casualty license. Familiarity with agency management systems (like Applied Epic or AMS360), rating software, and document management tools is typically required. Excellent communication, organization, and problem-solving skills help build client relationships and handle complex insurance needs efficiently. These competencies ensure accurate policy management, regulatory compliance, and high client satisfaction in a competitive insurance environment.

What is a commercial lines CSR?

Commercial Lines Customer Service Representatives (CSRs) are insurance professionals who assist business clients with their commercial insurance policies. Their responsibilities include processing policy renewals, handling billing inquiries, issuing certificates of insurance, and providing general support to ensure clients have the appropriate coverage for their business needs. They serve as a liaison between clients and insurance carriers, helping to resolve issues and answer questions about commercial insurance products. Commercial Lines CSRs play a key role in maintaining client satisfaction and ensuring smooth policy management.
More about Commercial Lines Csr jobs
What states have the most Commercial Lines Csr jobs? States with the most job openings for Commercial Lines Csr jobs include:
What job categories do people searching Commercial Lines Csr jobs look for? The top searched job categories for Commercial Lines Csr jobs are:
Commercial Lines Csr jobs near you
Infographic showing various Commercial Lines Csr job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines Customer Service Representative

gpac

Appleton, WI • On-site

$42K - $57K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Job Description
Commercial Lines Customer Service Representative (CSR)
In-Office | Kaukauna, Wisconsin
Are you an insurance professional who enjoys helping clients, solving problems, and building relationships? Our client is seeking a Commercial Lines Customer Service Representative (CSR) to join their growing team.
This is an excellent opportunity for someone with Commercial Lines insurance experience who is looking to continue building their career in a supportive, team-oriented environment.
Key Responsibilities
  • Provide exceptional customer service to commercial insurance clients via phone and email
  • Assist clients with policy questions, coverage inquiries, and account servicing needs
  • Process policy changes, endorsements, renewals, and other account updates
  • Maintain accurate documentation and client records within agency management systems
  • Follow up with clients to ensure timely resolution of requests and service issues
  • Collaborate with agency staff and carrier partners to deliver outstanding client support
  • Identify opportunities to enhance the overall client experience
  • Maintain professionalism and strong communication throughout all client interactions
Qualifications
  • Active Property & Casualty License required
  • 1+ years of Commercial Lines insurance experience preferred
  • Strong customer service, communication, and relationship-building skills
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment
  • Proficiency with computer systems and agency management software
  • Strong attention to detail and organizational skills
  • Positive attitude and commitment to delivering exceptional client service
Benefits
  • 401(k) with company match
  • Health benefits
  • Dental and vision insurance
  • Paid time off
  • Flexible scheduling opportunities
  • Ongoing training and professional development
  • Supportive team environment with opportunities for growth

If you're looking for a long-term opportunity with a respected insurance agency and enjoy helping clients navigate their insurance needs, I'd love to connect with you.
For a confidential conversation, contact me:
Angie Overby
531-272-8936
Angie.Overby@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
GPAC logo

About GPAC

Sourced by ZipRecruiter

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Sioux Falls, SD, US

Year founded

1990

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