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Commercial Lines Csr Jobs (NOW HIRING)

APR

Commercial Lines CSR

Stevens Point, WI · On-site +1

$65K - $100K/yr

Client Service Manager | Commercial Lines Commercial Lines Account Manager | Focusing on Small to Middle Market Clients Flexible Work Arrangement : Embrace the future of work with our fully remote ...

Big I South Carolina

Commercial Lines CSR

Greenville, SC · On-site

$40K/yr

The Morgano Agency Inc is looking for a CSR to handle our large book of commercial business. P&C License is a must.. If you are interested please call Vic Morgano at 864-609-5285 or email me at vic ...

The Misch Group

Personal Lines CSR

Alexandria, MN · Remote

The Personal Lines CSR provides complete support for our Personal Lines Department with expertise in Property & Casualty Insurance and does their part to ensure high client retention for the whole ...

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

APR

Commercial Lines Account Manager | EPIC | AMS360

UT · On-site +1

Provo, UT | Commercial Lines CSR: $65k-$80k | Remote | AMS360 required * SLC |Transportation Specialist: $95k-$110k | Trucking accounts | Large fleet exp | EPIC * Taylorsville, UT |Commercial Lines ...

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Commercial Lines Csr information

See salary details

$24K

$54.6K

$76.5K

How much do commercial lines csr jobs pay per year?

As of Sep 3, 2026, the average yearly pay for commercial lines csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines CSR?

Commercial Lines Customer Service Representatives (CSRs) are insurance professionals who assist business clients with their commercial insurance policies. Their responsibilities include processing policy renewals, handling billing inquiries, issuing certificates of insurance, and providing general support to ensure clients have the appropriate coverage for their business needs. They serve as a liaison between clients and insurance carriers, helping to resolve issues and answer questions about commercial insurance products. Commercial Lines CSRs play a key role in maintaining client satisfaction and ensuring smooth policy management.

What are the key skills and qualifications needed to thrive as a commercial lines CSR?

To thrive as a Commercial Lines CSR, you need a strong understanding of commercial insurance products, risk assessment, and customer service principles, usually supported by a high school diploma or relevant insurance certifications such as a Property & Casualty license. Familiarity with agency management systems (like Applied Epic or AMS360), rating software, and document management tools is typically required. Excellent communication, organization, and problem-solving skills help build client relationships and handle complex insurance needs efficiently. These competencies ensure accurate policy management, regulatory compliance, and high client satisfaction in a competitive insurance environment.

What are some typical challenges commercial lines CSRs face when managing client accounts?

Commercial Lines Customer Service Representatives (CSRs) often manage a large portfolio of business clients, which can present challenges such as juggling multiple policy renewals, endorsements, and claims simultaneously. Staying organized and maintaining strong communication with both clients and underwriters is key to ensuring timely service and accuracy. Additionally, CSRs must keep up with changing insurance regulations and products, which requires ongoing learning and adaptability. Building trust and relationships with clients is essential, as it helps in anticipating their needs and providing proactive solutions.

What is the difference between Commercial Lines Csr vs Personal Lines Csr?

AspectCommercial Lines CsrPersonal Lines Csr
CertificationsInsurance licenses, possibly specialized commercial endorsementsStandard insurance licenses, personal policy endorsements
Work EnvironmentCommercial insurance agencies, brokerages, or carriersPersonal insurance agencies, brokerages, or carriers
Job FocusBusiness insurance policies, commercial coverage optionsPersonal insurance policies, individual coverage needs
Employer & Industry UsageUsed in commercial insurance sectors, often in business-focused rolesUsed in personal insurance sectors, serving individual clients

In summary, Commercial Lines Csr and Personal Lines Csr roles differ mainly in the type of insurance policies they handle. Commercial Lines Csr focuses on business insurance, requiring specific commercial endorsements and licenses, while Personal Lines Csr deals with individual policies like auto and home insurance. Both roles are essential in insurance agencies but serve different client needs and industry segments.

More about Commercial Lines Csr jobs

What states have the most Commercial Lines Csr jobs?

States with the most job openings for Commercial Lines Csr jobs include:

What job categories do people searching Commercial Lines Csr jobs look for?

The top searched job categories for Commercial Lines Csr jobs are:

Commercial Lines Csr jobs near you
Infographic showing various Commercial Lines Csr job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines - Customer Service Representative

The Hilb Group

Orlando, FL • On-site

$41K - $56K/yr

Full-time

Re-posted 26 days ago

Hilb Group rating

8.0

Company rating: 8.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

Customer Service Representative
Commercial Lines
Position Summary:
Assists producers, and Account Executives in increasing, retaining, and maintaining accounts
Essential Job Functions:
  • Assists clients with cancellations, telephone inquiries, mail requests and other services as
    needed
  • Order policies and request endorsements from the company as required
  • Provides solutions and resolves issues for clients in a timely and effective manner
  • Order renewal, expiration lists as needed and review lists to determine appropriate actions
  • Type proposals for producers to give to clients and maintain client files
  • Enter client information into agency management system
  • Gathers data for proposals and applications, reconciles and verifies policy information to
    ensure information is accurate on application

  • Work with clients to assist in claim problems process endorsements and proof of coverage,
    including certificates of insurance

  • Skills/Experience/Training:

Education - High school diploma or GED.
Certification - 220 or 440 Required
Experience - 1 year of experience in customer service preferred.
  • Excellent oral and written communication skills
    Attention to detail
    Ability to work well with others
    Proficient in Microsoft Office Suite, Agency Management Systems

Physical - Ability to lift 25 lbs; ability to perform repetitive hand movements such as those required for computer work, and
other physical abilities to perform the job responsibilities as detailed above.
Other - Travel and overtime may be required to fulfill the requirements of this position.

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