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Commercial Lines Insurance Csr Jobs (NOW HIRING)

JOSEPH H TYSON & CO

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Commercial lines CSR

Upper Providence, PA · On-site

$750 - $1.5K/wk

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team ... The role requires proficiency with specialized insurance software and offers opportunities for ...

ALKEME Insurance

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive ... Strong understanding of commercial insurance terminology, coverages, and service workflows.

gpac

Insurance Customer Service Representative

Midland, PA · On-site

$39K - $54K/yr

Are you looking for an opportunity in Commercial Lines? An agency is on the active look out for a inspired Customer Service Representative within commercial lines. This is a great company to work ...

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Commercial Lines Insurance Csr information

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$24K

$54.6K

$76.5K

How much do commercial lines insurance csr jobs pay per year?

As of Aug 9, 2026, the average yearly pay for commercial lines insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines insurance CSR?

Commercial Lines Insurance CSRs (Customer Service Representatives) are professionals who assist businesses with their commercial insurance policies. They act as the main point of contact between insurance agencies and their business clients, handling tasks such as processing policy changes, answering coverage questions, issuing certificates of insurance, and managing renewals. CSRs ensure clients’ needs are met promptly and help businesses understand their insurance options and obligations. They work closely with agents, underwriters, and insurance carriers to deliver excellent customer service and maintain accurate policy records.

What are the key skills and qualifications needed to thrive as a commercial lines insurance CSR?

To thrive as a Commercial Lines Insurance CSR, you need strong knowledge of commercial insurance products, policy processing, and industry regulations, often backed by relevant experience or an insurance license. Familiarity with agency management systems (such as Applied Epic or AMS360), quoting platforms, and Microsoft Office Suite is typically required. Exceptional customer service, attention to detail, and effective communication skills help you build client relationships and handle complex policy inquiries efficiently. These skills ensure accurate policy handling, client satisfaction, and regulatory compliance in a competitive insurance environment.

What is the difference between Commercial Lines Insurance Csr vs Personal Lines Insurance Csr?

AspectCommercial Lines Insurance CsrPersonal Lines Insurance Csr
CredentialsLicenses, insurance certificationsLicenses, insurance certifications
Work EnvironmentCommercial insurance agencies, business clientsRetail insurance agencies, individual clients
Employer & IndustryInsurance companies, brokers serving businessesInsurance companies, brokers serving individuals
Search & Comparison IntentUnderstanding roles in commercial insuranceUnderstanding roles in personal insurance

Commercial Lines Insurance Csr and Personal Lines Insurance Csr share similar credentials and work environments but focus on different client types. The Commercial Lines Insurance Csr handles business insurance policies, while the Personal Lines Insurance Csr manages individual policies. Both roles are essential in the insurance industry, serving distinct customer needs and requiring similar licensing and certifications.

What are the typical challenges faced by a commercial lines insurance CSR and how can they be managed effectively?

Commercial Lines Insurance CSRs often encounter challenges such as balancing a high volume of client inquiries with strict deadlines, keeping up-to-date with frequent changes in insurance products, and managing complex policy renewals or endorsements. Effective time management, strong communication skills, and proficiency with agency management software are essential for success in this role. Building strong relationships with underwriters, agents, and clients also helps streamline workflows and ensures customer satisfaction.
More about Commercial Lines Insurance Csr jobs
What states have the most Commercial Lines Insurance Csr jobs? States with the most job openings for Commercial Lines Insurance Csr jobs include:
What job categories do people searching Commercial Lines Insurance Csr jobs look for? The top searched job categories for Commercial Lines Insurance Csr jobs are:
Commercial Lines Insurance Csr jobs near you
Infographic showing various Commercial Lines Insurance Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines Insurance Customer Service Representative

Red Clover HR

Baltimore, MD

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Description
On behalf of our client we are looking for a Commercial Lines Insurance Customer Service Representative. The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention.
The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team.

Key Responsibilities
  • Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
  • Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
  • Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
  • Maintain accurate client and policy information in the agency management system.
  • Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
  • Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.

Skills, Knowledge and Expertise
  • Education: High school diploma or GED required.
  • Experience: 2+ years in a customer service role, preferably within commercial insurance.
  • Licensing: Property & Casualty (P&C) license.
  • Demonstrated ability to deliver exceptional client service.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Proficiency with office software (Microsoft Office, Google Suite).
  • Experience with an agency management system is a plus.

Core Competencies
  • Customer Focus – Building strong relationships and delivering client-centric solutions.
  • Interpersonal Savvy – Relating openly and comfortably with diverse groups of people.
  • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders

BENEFITS - 
401k
PTO
Parking & Transperatation
STD/LTD
Medical