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Commercial Lines Insurance Csr Jobs (NOW HIRING)

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions ... Knowledge of commercial lines insurance products and policies * Must have knowledge of Microsoft ...

Agency Strong

Insurance CSR (Commercial Lines)

Granby, MA

$44K - $59K/yr

... insurance industry experience (Commercial Lines) to join our team and provide support to US-based ... Delivering exceptional customer service Requirements: * Fluency in English (written and spoken)

gpac

Insurance Customer Service Representative

Midland, PA · On-site

$39K - $54K/yr

Are you looking for an opportunity in Commercial Lines? An agency is on the active look out for a inspired Customer Service Representative within commercial lines. This is a great company to work ...

gpac

Insurance Customer Service Representative

Kittanning, PA · On-site

$34K - $46K/yr

Are you looking for an opportunity in Commercial Lines? An agency is on the active look out for a inspired Customer Service Representative within commercial lines. This is a great company to work ...

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Commercial Lines Insurance Csr information

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$24K

$54.6K

$76.5K

How much do commercial lines insurance csr jobs pay per year?

As of Aug 23, 2026, the average yearly pay for commercial lines insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines insurance CSR?

Commercial Lines Insurance CSRs (Customer Service Representatives) are professionals who assist businesses with their commercial insurance policies. They act as the main point of contact between insurance agencies and their business clients, handling tasks such as processing policy changes, answering coverage questions, issuing certificates of insurance, and managing renewals. CSRs ensure clients’ needs are met promptly and help businesses understand their insurance options and obligations. They work closely with agents, underwriters, and insurance carriers to deliver excellent customer service and maintain accurate policy records.

What are the key skills and qualifications needed to thrive as a commercial lines insurance CSR?

To thrive as a Commercial Lines Insurance CSR, you need strong knowledge of commercial insurance products, policy processing, and industry regulations, often backed by relevant experience or an insurance license. Familiarity with agency management systems (such as Applied Epic or AMS360), quoting platforms, and Microsoft Office Suite is typically required. Exceptional customer service, attention to detail, and effective communication skills help you build client relationships and handle complex policy inquiries efficiently. These skills ensure accurate policy handling, client satisfaction, and regulatory compliance in a competitive insurance environment.

What are the typical challenges faced by a commercial lines insurance CSR and how can they be managed effectively?

Commercial Lines Insurance CSRs often encounter challenges such as balancing a high volume of client inquiries with strict deadlines, keeping up-to-date with frequent changes in insurance products, and managing complex policy renewals or endorsements. Effective time management, strong communication skills, and proficiency with agency management software are essential for success in this role. Building strong relationships with underwriters, agents, and clients also helps streamline workflows and ensures customer satisfaction.

What is the difference between Commercial Lines Insurance Csr vs Personal Lines Insurance Csr?

AspectCommercial Lines Insurance CsrPersonal Lines Insurance Csr
CredentialsLicenses, insurance certificationsLicenses, insurance certifications
Work EnvironmentCommercial insurance agencies, business clientsRetail insurance agencies, individual clients
Employer & IndustryInsurance companies, brokers serving businessesInsurance companies, brokers serving individuals
Search & Comparison IntentUnderstanding roles in commercial insuranceUnderstanding roles in personal insurance

Commercial Lines Insurance Csr and Personal Lines Insurance Csr share similar credentials and work environments but focus on different client types. The Commercial Lines Insurance Csr handles business insurance policies, while the Personal Lines Insurance Csr manages individual policies. Both roles are essential in the insurance industry, serving distinct customer needs and requiring similar licensing and certifications.

More about Commercial Lines Insurance Csr jobs

What states have the most Commercial Lines Insurance Csr jobs?

States with the most job openings for Commercial Lines Insurance Csr jobs include:

What job categories do people searching Commercial Lines Insurance Csr jobs look for?

The top searched job categories for Commercial Lines Insurance Csr jobs are:

Commercial Lines Insurance Csr jobs near you
Infographic showing various Commercial Lines Insurance Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Licensed Insurance Customer Service Representative

Insurance Agency

Anaheim, CA • On-site

$23 - $26/hr

Full-time

PTO

Posted 9 days ago

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Job description


Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be the first point of contact dealing with our professional commercial clientele. This will include but not be limited to answering coverage questions, day to day servicing, contacting carriers, handling the renewal process. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Insurance Customer Service Representative responsibilities

  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Handle the entire renewal process and preparing professional proposals of insurance

Insurance Customer Service Representative qualifications

  • High school diploma or GED equivalent needed
  • Previous customer service experience required for this position
  • Knowledge of commercial lines insurance products and policies
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Excellent active listening, interpersonal, and communication skills