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Commercial Lines Insurance Csr Jobs (NOW HIRING)

gpac

Commercial Lines Customer Service Representative

Appleton, WI · On-site

$42K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Commercial Lines Customer Service Representative (CSR) In-Office | Kaukauna, Wisconsin Are you an insurance professional who enjoys helping clients, solving problems, and building relationships? Our ...

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$24K

$54.6K

$76.5K

How much do commercial lines insurance csr jobs pay per year?

As of Aug 14, 2026, the average yearly pay for commercial lines insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines insurance CSR?

Commercial Lines Insurance CSRs (Customer Service Representatives) are professionals who assist businesses with their commercial insurance policies. They act as the main point of contact between insurance agencies and their business clients, handling tasks such as processing policy changes, answering coverage questions, issuing certificates of insurance, and managing renewals. CSRs ensure clients’ needs are met promptly and help businesses understand their insurance options and obligations. They work closely with agents, underwriters, and insurance carriers to deliver excellent customer service and maintain accurate policy records.

What are the key skills and qualifications needed to thrive as a commercial lines insurance CSR?

To thrive as a Commercial Lines Insurance CSR, you need strong knowledge of commercial insurance products, policy processing, and industry regulations, often backed by relevant experience or an insurance license. Familiarity with agency management systems (such as Applied Epic or AMS360), quoting platforms, and Microsoft Office Suite is typically required. Exceptional customer service, attention to detail, and effective communication skills help you build client relationships and handle complex policy inquiries efficiently. These skills ensure accurate policy handling, client satisfaction, and regulatory compliance in a competitive insurance environment.

What is the difference between Commercial Lines Insurance Csr vs Personal Lines Insurance Csr?

AspectCommercial Lines Insurance CsrPersonal Lines Insurance Csr
CredentialsLicenses, insurance certificationsLicenses, insurance certifications
Work EnvironmentCommercial insurance agencies, business clientsRetail insurance agencies, individual clients
Employer & IndustryInsurance companies, brokers serving businessesInsurance companies, brokers serving individuals
Search & Comparison IntentUnderstanding roles in commercial insuranceUnderstanding roles in personal insurance

Commercial Lines Insurance Csr and Personal Lines Insurance Csr share similar credentials and work environments but focus on different client types. The Commercial Lines Insurance Csr handles business insurance policies, while the Personal Lines Insurance Csr manages individual policies. Both roles are essential in the insurance industry, serving distinct customer needs and requiring similar licensing and certifications.

What are the typical challenges faced by a commercial lines insurance CSR and how can they be managed effectively?

Commercial Lines Insurance CSRs often encounter challenges such as balancing a high volume of client inquiries with strict deadlines, keeping up-to-date with frequent changes in insurance products, and managing complex policy renewals or endorsements. Effective time management, strong communication skills, and proficiency with agency management software are essential for success in this role. Building strong relationships with underwriters, agents, and clients also helps streamline workflows and ensures customer satisfaction.
More about Commercial Lines Insurance Csr jobs

What states have the most Commercial Lines Insurance Csr jobs?

States with the most job openings for Commercial Lines Insurance Csr jobs include:

What job categories do people searching Commercial Lines Insurance Csr jobs look for?

The top searched job categories for Commercial Lines Insurance Csr jobs are:

Commercial Lines Insurance Csr jobs near you
Infographic showing various Commercial Lines Insurance Csr job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines Customer Service Representative

gpac

Appleton, WI • On-site

$42K - $57K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Job Description
Commercial Lines Customer Service Representative (CSR)
In-Office | Kaukauna, Wisconsin
Are you an insurance professional who enjoys helping clients, solving problems, and building relationships? Our client is seeking a Commercial Lines Customer Service Representative (CSR) to join their growing team.
This is an excellent opportunity for someone with Commercial Lines insurance experience who is looking to continue building their career in a supportive, team-oriented environment.
Key Responsibilities
  • Provide exceptional customer service to commercial insurance clients via phone and email
  • Assist clients with policy questions, coverage inquiries, and account servicing needs
  • Process policy changes, endorsements, renewals, and other account updates
  • Maintain accurate documentation and client records within agency management systems
  • Follow up with clients to ensure timely resolution of requests and service issues
  • Collaborate with agency staff and carrier partners to deliver outstanding client support
  • Identify opportunities to enhance the overall client experience
  • Maintain professionalism and strong communication throughout all client interactions
Qualifications
  • Active Property & Casualty License required
  • 1+ years of Commercial Lines insurance experience preferred
  • Strong customer service, communication, and relationship-building skills
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment
  • Proficiency with computer systems and agency management software
  • Strong attention to detail and organizational skills
  • Positive attitude and commitment to delivering exceptional client service
Benefits
  • 401(k) with company match
  • Health benefits
  • Dental and vision insurance
  • Paid time off
  • Flexible scheduling opportunities
  • Ongoing training and professional development
  • Supportive team environment with opportunities for growth

If you're looking for a long-term opportunity with a respected insurance agency and enjoy helping clients navigate their insurance needs, I'd love to connect with you.
For a confidential conversation, contact me:
Angie Overby
531-272-8936
Angie.Overby@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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About GPAC

Sourced by ZipRecruiter

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Sioux Falls, SD, US

Year founded

1990

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