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Commercial Lines Insurance Csr Jobs (NOW HIRING)

Ascension Agent Group

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P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type ... Commercial lines knowledge a plus, but not required * Strong customer service and communication ...

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Commercial Lines Insurance Csr information

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$24K

$54.6K

$76.5K

How much do commercial lines insurance csr jobs pay per year?

As of Sep 2, 2026, the average yearly pay for commercial lines insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines insurance CSR?

Commercial Lines Insurance CSRs (Customer Service Representatives) are professionals who assist businesses with their commercial insurance policies. They act as the main point of contact between insurance agencies and their business clients, handling tasks such as processing policy changes, answering coverage questions, issuing certificates of insurance, and managing renewals. CSRs ensure clients’ needs are met promptly and help businesses understand their insurance options and obligations. They work closely with agents, underwriters, and insurance carriers to deliver excellent customer service and maintain accurate policy records.

What are the key skills and qualifications needed to thrive as a commercial lines insurance CSR?

To thrive as a Commercial Lines Insurance CSR, you need strong knowledge of commercial insurance products, policy processing, and industry regulations, often backed by relevant experience or an insurance license. Familiarity with agency management systems (such as Applied Epic or AMS360), quoting platforms, and Microsoft Office Suite is typically required. Exceptional customer service, attention to detail, and effective communication skills help you build client relationships and handle complex policy inquiries efficiently. These skills ensure accurate policy handling, client satisfaction, and regulatory compliance in a competitive insurance environment.

What are the typical challenges faced by a commercial lines insurance CSR and how can they be managed effectively?

Commercial Lines Insurance CSRs often encounter challenges such as balancing a high volume of client inquiries with strict deadlines, keeping up-to-date with frequent changes in insurance products, and managing complex policy renewals or endorsements. Effective time management, strong communication skills, and proficiency with agency management software are essential for success in this role. Building strong relationships with underwriters, agents, and clients also helps streamline workflows and ensures customer satisfaction.

What is the difference between Commercial Lines Insurance Csr vs Personal Lines Insurance Csr?

AspectCommercial Lines Insurance CsrPersonal Lines Insurance Csr
CredentialsLicenses, insurance certificationsLicenses, insurance certifications
Work EnvironmentCommercial insurance agencies, business clientsRetail insurance agencies, individual clients
Employer & IndustryInsurance companies, brokers serving businessesInsurance companies, brokers serving individuals
Search & Comparison IntentUnderstanding roles in commercial insuranceUnderstanding roles in personal insurance

Commercial Lines Insurance Csr and Personal Lines Insurance Csr share similar credentials and work environments but focus on different client types. The Commercial Lines Insurance Csr handles business insurance policies, while the Personal Lines Insurance Csr manages individual policies. Both roles are essential in the insurance industry, serving distinct customer needs and requiring similar licensing and certifications.

More about Commercial Lines Insurance Csr jobs

What states have the most Commercial Lines Insurance Csr jobs?

States with the most job openings for Commercial Lines Insurance Csr jobs include:

What job categories do people searching Commercial Lines Insurance Csr jobs look for?

The top searched job categories for Commercial Lines Insurance Csr jobs are:

Commercial Lines Insurance Csr jobs near you
Infographic showing various Commercial Lines Insurance Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Insurance Customer Service Representative

AmeriStaff Employment and Staffing Solutions

Rocky Mount, VA • On-site

$40K/yr

Other

Medical, Dental, Vision, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job #: 159883 Title: Insurance Customer Service Representative Location: Rocky Mount, VA Salary Range: $40,000 per year Position: INSURANCE CLERK Description:
AmeriStaff is seeking a Insurance Customer Service Representative to join a well-established, community-focused insurance agency with a strong reputation in Southwest Virginia. Will play a key role in meeting the overall insurance needs of clients across both Personal Lines and Life & Health products.
Benefits of the Insurance Customer Service Representative:

  • In-office position
  • Monday through Friday
  • 8:30 am - 5:00 pm
  • $40,000 a year.
Responsibilities of the Insurance Customer Service Representative:
  • Provide professional, responsive service to an assigned book of personal lines accounts
  • Manage policy renewals, including binding coverage, reviewing policies for accuracy, invoicing, preparing proposals, and delivering policies
  • Respond promptly to client service requests, including resolving complex coverage and underwriting issues
  • Effectively manage multiple tasks and deadlines simultaneously
  • Service Life & Health policies, including beneficiary changes, billing inquiries, and policy updates
  • Support and process individual medical insurance applications
  • Provide service assistance for senior products (e.g., Medicare Advantage, Medicare Supplements, Part D plans) and supplemental products (dental, vision, ancillary coverages)
  • Support clients during Open Enrollment and Annual Enrollment Periods, managing high-volume service requests, plan changes, and eligibility questions
  • Provide general coverage education within licensing and compliance guidelines
  • Coordinate with insurance carriers and vendors to help resolve service and claims-related issues
  • Work independently to manage day-to-day responsibilities with minimal supervision
  • Balance workload across multiple lines of business, including seasonal fluctuations
  • Assist management with special projects and other duties as assigned
Requirements:
Requirements of the Insurance Customer Service Representative:
  • High School Diploma required; four-year degree preferred
  • 2-3 years of experience in Personal Lines and Life & Health insurance
  • Active Property & Casualty and Life & Health licenses required
  • Experience with Medicare, senior products, and individual health insurance
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
  • Salesforce experience preferred, but not required
  • Strong organizational skills, attention to detail, and ability to manage competing priorities
  • Professional work ethic and strong customer service orientation
  • #INDAI2472
Job Type: Permanent Post Date: 06/01/2026

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