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Personal Lines Insurance Csr Jobs (NOW HIRING)

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

Wilmington, DE · On-site

$20 - $23/hr

... Customer Service Representative to support clients with their personal lines insurance needs ... Provide comprehensive service and support for personal lines insurance policies, including auto and ...

Schizzano Insurance Agency Inc

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Insurance Customer Service Representative

Hicksville, NY · On-site

$25 - $30/hr

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of ...

ALKEME Insurance

CSR - Personal Lines

Malone, NY

$39K - $52K/yr

CSR - Personal Lines Agency - North Point Insurance Agency (Address: 151 Finney Blvd, Malone, NY 12953) Description The Personal Lines Specialist is responsible for assisting the Personal Lines ...

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Personal Lines Insurance Csr information

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$26K

$46.3K

$67.5K

How much do personal lines insurance csr jobs pay per year?

As of Jun 13, 2026, the average yearly pay for personal lines insurance csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is the difference between Personal Lines Insurance Csr vs Customer Service Representative?

AspectPersonal Lines Insurance CsrCustomer Service Representative
CredentialsInsurance licenses, customer service skillsVaries by industry, often general customer service skills
Work EnvironmentInsurance agencies, brokerages, call centersVarious industries including retail, telecom, finance
Employer & Industry UsageInsurance companies, agenciesMultiple sectors, not limited to insurance
Search & Comparison IntentFocus on insurance-specific roles, licensing, policiesGeneral customer service roles across industries

Personal Lines Insurance CSRs specialize in insurance policies, licensing, and claims related to personal insurance products. Customer Service Representatives have a broader scope across various industries, often with different credentials. The key difference lies in industry focus and required certifications, with Personal Lines Insurance CSRs being more specialized in insurance services.

What are some typical daily tasks for a Personal Lines Insurance CSR, and how do they support clients and agents?

As a Personal Lines Insurance CSR, your day often involves handling customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with billing questions or claims. You’ll regularly communicate with both clients and insurance agents to ensure policies are up-to-date and coverage needs are met. This role requires strong organizational skills and a customer-focused approach, as you'll be resolving issues, providing product information, and helping maintain positive client relationships. Collaboration with your team is common, especially when addressing complex policy questions or coordinating renewals.

What are Personal Lines Insurance CSRs?

Personal Lines Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their personal insurance needs, such as auto, home, renters, or umbrella policies. They handle inquiries, process policy changes, explain coverage options, and help clients file claims. Their role involves providing high-quality customer service, maintaining client records, and ensuring policy compliance. CSRs often work for insurance agencies or companies and serve as a primary point of contact for individual policyholders.

What are the key skills and qualifications needed to thrive as a Personal Lines Insurance CSR, and why are they important?

To thrive as a Personal Lines Insurance CSR, you need a strong understanding of insurance products, policy processing, and customer service, often supported by a high school diploma and relevant state insurance license. Familiarity with agency management systems like Applied Epic, carrier portals, and quoting software is commonly required. Exceptional communication, attention to detail, and problem-solving abilities help you build client trust and efficiently resolve issues. These skills are crucial for delivering accurate service, maintaining client satisfaction, and ensuring regulatory compliance in a dynamic insurance environment.
More about Personal Lines Insurance Csr jobs
What cities are hiring for Personal Lines Insurance Csr jobs? Cities with the most Personal Lines Insurance Csr job openings:
What states have the most Personal Lines Insurance Csr jobs? States with the most job openings for Personal Lines Insurance Csr jobs include:
What job categories do people searching Personal Lines Insurance Csr jobs look for? The top searched job categories for Personal Lines Insurance Csr jobs are:
Personal Lines Insurance Csr jobs near you
Infographic showing various Personal Lines Insurance Csr job openings in the United States as of June 2026, with employment types broken down into 12% Locum Tenens, 34% As Needed, 18% Full Time, 18% Part Time, 6% Contract, and 12% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.
Personal Lines Insurance CSR

Personal Lines Insurance CSR

Emery & Webb Insurance

Rhinebeck, NY • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

We are seeking Client Service Representatives to join our growing team! We are a multi-office insurance agency with several locations throughout the Hudson Valley. As a Client Service Representative you will support the client service function of the Personal Lines department as well as assists in the production of new accounts and the retention of existing accounts.

Position Functions

  1. Receives and reviews all terminations and cancellations to determine action to be taken and takes needed action within 72 hours of receipt
  2. Receives phone calls, emails and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests efficiently
  3. Inform and educate clients about coverage, exclusions and exposures
  4. Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel
  5. Actively seeks referrals from current client base to solicit for new business prospects
  6. Documents all material conversations with insureds and/or carriers regarding exposures and coverages.
  7. Handles all aspects of the servicing of Personal Lines accounts
  8. Remarkets accounts
  9. Performs client reviews
  10. Delegates monoline accounts to a sales resource
  11. Performs other functions as assigned by management

Knowledge, Skills and Abilities

Must be an assertive self-starter with the ability to influence others. Ability to demonstrate effective presentation skills through both verbal and written communications. Ability to use personal computer, calculator, agency automation systems, and various software programs including but not limited to Microsoft Word and Excel.

Experience and Education

  • High school graduate
  • NYS Property & Casualty license
  • Experience required

Working Conditions

  • Fast-paced multi-tasking environment

Company Description

About Emery & Webb:
Now a fifth generation family insurance business, we are much larger today than when we started over 130 years ago. Today our family is represented by five offices and over 100 trained insurance professionals serving our clients throughout the Hudson River Valley in New York, New England, New Jersey, Pennsylvania and across the entire United States.
Our approach is to listen first, then present our clients with the best options for their insurance programs. We are deeply committed to providing our clients insurance coverage with integrity. This is the foremost priority of our organization: integrity based on expert advice, custom coverage, competitive prices, and prompt, courteous claims service. Our clients' satisfaction and protection is the measure of our success.