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Personal Lines Insurance Csr Jobs (NOW HIRING)

McGrath Insurance Group

Personal Lines CSR

Camdenton, MO

$34K - $46K/yr

Personal Lines Customer Service Representative Location: Camdenton, MO (On-Site) Type: Full-Time ... As an independent agency, we represent multiple insurance carriers to deliver personalized coverage ...

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

West Chester, PA · On-site

$20 - $23/hr

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies.

Allstate Coast to Coast Insurance Group of Florida

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Licensed Customer Service Representative - Allstate Agency

Melbourne, FL · On-site

$38K - $55K/yr

... Customer Service Representative to join our team in Melbourne, Florida. Located in Pineda Commons ... Experience servicing personal lines insurance policies * Strong communication and organizational ...

APR Careers, Inc.

Personal Lines CSR

Coronado, CA

$65K - $85K/yr

San Diego, CA Salary: $65,000-85,000 (Depending on experience and qualifications) Independent insurance agency is seeking a highly experienced personal lines account manager (personal lines CSR) to ...

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Personal Lines Insurance Csr information

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$26K

$46.3K

$67.5K

How much do personal lines insurance csr jobs pay per year?

As of Aug 3, 2026, the average yearly pay for personal lines insurance csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is the difference between Personal Lines Insurance Csr vs Customer Service Representative?

AspectPersonal Lines Insurance CsrCustomer Service Representative
CredentialsInsurance licenses, customer service skillsVaries by industry, often general customer service skills
Work EnvironmentInsurance agencies, brokerages, call centersVarious industries including retail, telecom, finance
Employer & Industry UsageInsurance companies, agenciesMultiple sectors, not limited to insurance
Search & Comparison IntentFocus on insurance-specific roles, licensing, policiesGeneral customer service roles across industries

Personal Lines Insurance CSRs specialize in insurance policies, licensing, and claims related to personal insurance products. Customer Service Representatives have a broader scope across various industries, often with different credentials. The key difference lies in industry focus and required certifications, with Personal Lines Insurance CSRs being more specialized in insurance services.

What are some typical daily tasks for a Personal Lines Insurance CSR, and how do they support clients and agents?

As a Personal Lines Insurance CSR, your day often involves handling customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with billing questions or claims. You’ll regularly communicate with both clients and insurance agents to ensure policies are up-to-date and coverage needs are met. This role requires strong organizational skills and a customer-focused approach, as you'll be resolving issues, providing product information, and helping maintain positive client relationships. Collaboration with your team is common, especially when addressing complex policy questions or coordinating renewals.

What are Personal Lines Insurance CSRs?

Personal Lines Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their personal insurance needs, such as auto, home, renters, or umbrella policies. They handle inquiries, process policy changes, explain coverage options, and help clients file claims. Their role involves providing high-quality customer service, maintaining client records, and ensuring policy compliance. CSRs often work for insurance agencies or companies and serve as a primary point of contact for individual policyholders.

What are the key skills and qualifications needed to thrive as a Personal Lines Insurance CSR, and why are they important?

To thrive as a Personal Lines Insurance CSR, you need a strong understanding of insurance products, policy processing, and customer service, often supported by a high school diploma and relevant state insurance license. Familiarity with agency management systems like Applied Epic, carrier portals, and quoting software is commonly required. Exceptional communication, attention to detail, and problem-solving abilities help you build client trust and efficiently resolve issues. These skills are crucial for delivering accurate service, maintaining client satisfaction, and ensuring regulatory compliance in a dynamic insurance environment.
More about Personal Lines Insurance Csr jobs
What cities are hiring for Personal Lines Insurance Csr jobs? Cities with the most Personal Lines Insurance Csr job openings:
What states have the most Personal Lines Insurance Csr jobs? States with the most job openings for Personal Lines Insurance Csr jobs include:
What job categories do people searching Personal Lines Insurance Csr jobs look for? The top searched job categories for Personal Lines Insurance Csr jobs are:
Personal Lines Insurance Csr jobs near you
Infographic showing various Personal Lines Insurance Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 15% Part Time, 1% Contract, and 1% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines CSR

McGrath Insurance Group

Camdenton, MO

$34K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Personal Lines Customer Service Representative

Location: Camdenton, MO (On-Site) Type: Full-Time Experience: 1–3 Years Preferred

About McGrath Insurance Group

McGrath Insurance Group has been proudly serving the Lake of the Ozarks community since 1945. As an independent agency, we represent multiple insurance carriers to deliver personalized coverage solutions for individuals, families, and businesses. Our team is built on a foundation of exceptional customer service, community involvement, and genuine care for the people we protect. When you join McGrath, you become part of a family that goes the extra mile—every day.

Position Summary

We are looking for a motivated and detail-oriented Personal Lines Customer Service Representative to join our team. In this role, you will be the primary point of contact for our personal lines clients, helping them with policy questions, changes, billing inquiries, claims support, and coverage reviews. You’ll play a vital role in delivering the neighborly, personalized service our clients have come to expect from McGrath Insurance Group.

Key Responsibilities

• Serve as the main point of contact for personal lines clients, providing prompt and professional service via phone, email, and in person

• Process policy changes, endorsements, renewals, and cancellations accurately and efficiently

• Assist clients with billing questions, payment processing, and account inquiries

• Support clients through the claims process by reporting new claims, following up on claim status, and acting as a liaison with carriers

• Review existing policies with clients to identify coverage gaps and recommend appropriate solutions

• Prepare and process certificates of insurance, auto ID cards, and other policy documents

• Maintain accurate and up-to-date client records in the agency management system

• Build and maintain strong relationships with clients, carrier representatives, and team members

• Cross-sell and upsell additional lines of coverage when appropriate (e.g., umbrella, flood, valuable possessions)

• Stay current on carrier guidelines, underwriting requirements, and industry regulations

• Assist with marketing efforts and client retention initiatives as needed

Qualifications

• Missouri Property & Casualty insurance license (required, or willingness to obtain within 60 days of hire)

• 1–3 years of experience in personal lines insurance customer service preferred

• Familiarity with agency management systems (e.g., EZLynx, Applied, HawkSoft) is a plus

• Excellent verbal and written communication skills

• Strong attention to detail and organizational abilities

• Ability to multitask and thrive in a fast-paced environment

• Proficiency with Microsoft Office Suite and general computer skills

• A genuine desire to help people and provide outstanding customer service

• Team player with a positive attitude and strong work ethic

What We Offer

• Competitive salary commensurate with experience

• Benefits package including health, 401k, dental, vision

• Paid time off and holidays

• Professional development and continuing education support

• Licensing assistance and reimbursement

• A supportive, family-oriented work environment

• Opportunity to make a real impact in the Lake of the Ozarks community