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Personal Lines Insurance Csr Jobs (NOW HIRING)

APR

Personal Lines Account Manager | CSR

La Crosse, WI

$60K - $80K/yr

Insurance Job: Personal Lines Account Manager | CSR Insurance Agency Location: La Crosse, WI Salary: $60k-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account ...

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Personal Lines Insurance Csr information

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$26K

$46.3K

$67.5K

How much do personal lines insurance csr jobs pay per year?

As of Aug 9, 2026, the average yearly pay for personal lines insurance csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is the difference between Personal Lines Insurance Csr vs Customer Service Representative?

AspectPersonal Lines Insurance CsrCustomer Service Representative
CredentialsInsurance licenses, customer service skillsVaries by industry, often general customer service skills
Work EnvironmentInsurance agencies, brokerages, call centersVarious industries including retail, telecom, finance
Employer & Industry UsageInsurance companies, agenciesMultiple sectors, not limited to insurance
Search & Comparison IntentFocus on insurance-specific roles, licensing, policiesGeneral customer service roles across industries

Personal Lines Insurance CSRs specialize in insurance policies, licensing, and claims related to personal insurance products. Customer Service Representatives have a broader scope across various industries, often with different credentials. The key difference lies in industry focus and required certifications, with Personal Lines Insurance CSRs being more specialized in insurance services.

What does a personal lines insurance CSR do?

As a Personal Lines Insurance CSR, your day often involves handling customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with billing questions or claims. You’ll regularly communicate with both clients and insurance agents to ensure policies are up-to-date and coverage needs are met. This role requires strong organizational skills and a customer-focused approach, as you'll be resolving issues, providing product information, and helping maintain positive client relationships. Collaboration with your team is common, especially when addressing complex policy questions or coordinating renewals.

What is a personal lines insurance CSR?

Personal Lines Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their personal insurance needs, such as auto, home, renters, or umbrella policies. They handle inquiries, process policy changes, explain coverage options, and help clients file claims. Their role involves providing high-quality customer service, maintaining client records, and ensuring policy compliance. CSRs often work for insurance agencies or companies and serve as a primary point of contact for individual policyholders.

What are the key skills and qualifications needed to thrive as a personal lines insurance CSR?

To thrive as a Personal Lines Insurance CSR, you need a strong understanding of insurance products, policy processing, and customer service, often supported by a high school diploma and relevant state insurance license. Familiarity with agency management systems like Applied Epic, carrier portals, and quoting software is commonly required. Exceptional communication, attention to detail, and problem-solving abilities help you build client trust and efficiently resolve issues. These skills are crucial for delivering accurate service, maintaining client satisfaction, and ensuring regulatory compliance in a dynamic insurance environment.
More about Personal Lines Insurance Csr jobs
What cities are hiring for Personal Lines Insurance Csr jobs? Cities with the most Personal Lines Insurance Csr job openings:
What states have the most Personal Lines Insurance Csr jobs? States with the most job openings for Personal Lines Insurance Csr jobs include:
What job categories do people searching Personal Lines Insurance Csr jobs look for? The top searched job categories for Personal Lines Insurance Csr jobs are:
Personal Lines Insurance Csr jobs near you
Infographic showing various Personal Lines Insurance Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines Customer Service Representative

Brown & Brown Insurance

Minnetonka, MN • On-site

$39K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking aPersonal Lines Licensed Customer Service Representativeto join our growing team in Minnesota!

The Canopy Group - Minnetonka, Belle Plaine, or Le Sueur, MN

Our fast-growing independent Insurance Agency is looking for a motivated licensed Customer Service Representative to join our team. The Canopy Group was named MIIAB 2018 Agency of the year. Our successful candidate is a team player with insurance customer service experience, superior communication skills, and thrives in a fast-paced work environment.

The Insurance Customer Service Representative will assist our clients with service inquiries, and cross-sell additional lines of personal insurance to existing clients. The position requires superior phone and interpersonal communication skills, exceptional listening, and prior success in servicing clients on personal lines of insurance.

How You Will Contribute:

  • Receive inbound calls to assist insureds with inquiries while making changes to policies as needed, documenting in our agency management system

  • Place outbound calls to complete research and follow up activity and conduct annual account review

  • Communicate with current and potential clients, providing information, answering questions and resolving concerns

  • Processing policy transactions

  • Identify opportunities to up-sell coverage and seek cross sell opportunities

  • Prepare insurance proposals through rating new business and expiring policies

  • Assist clients in submitting loss notices and maintain follow up to ensure timely claims settlement

  • Compile and update client database

  • Maintain orderly electronic files and information, following agency procedures regarding customer interactions and transactions, documenting details of conversations, as well as actions taken. Setting suspense for those situations where it is needed.

  • Make sure all new business payments are submitted to the carrier for processing and policies have been issued and successfully downloaded into agency management system

Licenses & Certifications:

  • Property and Casualty Insurance license

Skills & Experience to be Successful:

  • HS Degree or equivalent

  • Advanced knowledge of Microsoft Office software and Web-based Technology

  • Excellent spelling and grammar; outstanding verbal and written communication skills

  • Prior insurance office experience

Pay Range

26.00 - 33.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.


Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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