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Personal Lines Insurance Csr Jobs (NOW HIRING)

Varite

Personal Lines Account Manager

Lynn, MA · On-site

$28 - $34/hr

Personal Lines Licensed Customer Service Rep • License preferred • Insurance experience preferred • Supportive training provided • Starting pay: $28-$34/Hr • Full Time: 40 hours • Office ...

SimcoHR

H&A CSR

Canandaigua, NY · On-site

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company ... Minimum 2 years of Personal Lines insurance experience required * Experience working with agency ...

gpac

Personal Lines Insurance CSA

Elizabethtown, IN · On-site

$36K - $48K/yr

Personal Lines Customer Service Associate (CSA) Location: Columbus, Indiana Job Type: Full-Time ... In this role, you will assist clients with their personal insurance needs, including policy ...

Leavitt Group

Personal Lines Service Team Lead

Grove City, OH · On-site

$36K - $49K/yr

This role plays a key role in supporting the success of our centralized Personal Lines service team ... The agency is appointed with the top insurance markets and enjoys exclusive representation with ...

The Jonus Group

Personal Lines Account Manager

Reno, NV · On-site

$60K - $70K/yr

Processing Certificates of Insurance (COIs), endorsements, and upselling opportunities * Quoting ... Providing exceptional customer service and maintaining strong client relationships Qualifications ...

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Personal Lines Insurance Csr information

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$26K

$46.3K

$67.5K

How much do personal lines insurance csr jobs pay per year?

As of Aug 22, 2026, the average yearly pay for personal lines insurance csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines insurance CSR?

Personal Lines Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their personal insurance needs, such as auto, home, renters, or umbrella policies. They handle inquiries, process policy changes, explain coverage options, and help clients file claims. Their role involves providing high-quality customer service, maintaining client records, and ensuring policy compliance. CSRs often work for insurance agencies or companies and serve as a primary point of contact for individual policyholders.

What does a personal lines insurance CSR do?

As a Personal Lines Insurance CSR, your day often involves handling customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with billing questions or claims. You’ll regularly communicate with both clients and insurance agents to ensure policies are up-to-date and coverage needs are met. This role requires strong organizational skills and a customer-focused approach, as you'll be resolving issues, providing product information, and helping maintain positive client relationships. Collaboration with your team is common, especially when addressing complex policy questions or coordinating renewals.

What are the key skills and qualifications needed to thrive as a personal lines insurance CSR?

To thrive as a Personal Lines Insurance CSR, you need a strong understanding of insurance products, policy processing, and customer service, often supported by a high school diploma and relevant state insurance license. Familiarity with agency management systems like Applied Epic, carrier portals, and quoting software is commonly required. Exceptional communication, attention to detail, and problem-solving abilities help you build client trust and efficiently resolve issues. These skills are crucial for delivering accurate service, maintaining client satisfaction, and ensuring regulatory compliance in a dynamic insurance environment.

What is the difference between Personal Lines Insurance Csr vs Customer Service Representative?

AspectPersonal Lines Insurance CsrCustomer Service Representative
CredentialsInsurance licenses, customer service skillsVaries by industry, often general customer service skills
Work EnvironmentInsurance agencies, brokerages, call centersVarious industries including retail, telecom, finance
Employer & Industry UsageInsurance companies, agenciesMultiple sectors, not limited to insurance
Search & Comparison IntentFocus on insurance-specific roles, licensing, policiesGeneral customer service roles across industries

Personal Lines Insurance CSRs specialize in insurance policies, licensing, and claims related to personal insurance products. Customer Service Representatives have a broader scope across various industries, often with different credentials. The key difference lies in industry focus and required certifications, with Personal Lines Insurance CSRs being more specialized in insurance services.

More about Personal Lines Insurance Csr jobs

What cities are hiring for Personal Lines Insurance Csr jobs?

Cities with the most Personal Lines Insurance Csr job openings:

What states have the most Personal Lines Insurance Csr jobs?

States with the most job openings for Personal Lines Insurance Csr jobs include:

What job categories do people searching Personal Lines Insurance Csr jobs look for?

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Personal Lines Insurance Csr jobs near you
Infographic showing various Personal Lines Insurance Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal & Commercial Lines Customer Service Representative

Independent Insurance Agents of North Carolina

Eden, NC • On-site

$33K - $44K/yr

Other

Re-posted 19 days ago

Job description

Personal & Commercial Lines CSR

The Personal & Commercial Lines CSR at Rockingham Insurance Agency is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Actively solicit increases in coverage or rounding out accounts at every service contact.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
Qualifications
  • Hold the insurance license required by North Carolina and have a minimum of two years personal and commercial lines insurance account management experience, or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
  • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and computer proficiency including agency management systems.
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

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