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Commercial Insurance Customer Service Representative Jobs

Assurance Brokers

COMMERCIAL INSURANCE CSR

Ballwin, MO · On-site

$50K - $70K/yr

Opportunity for advancement Commercial Insurance Customer Service Representative Immediate Opening | Join a Growing Agency Are you organized, detail-oriented, and passionate about delivering ...

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Licensed Insurance Customer Service Representative

Chino Hills, CA · On-site

$23 - $26/hr

You'll be the first point of contact dealing with our professional commercial clientele. This will ... Insurance Customer Service Representative responsibilities * Answer incoming call center questions ...

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Commercial Insurance Customer Service Representative information

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$24K

$54.6K

$76.5K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 26, 2026, the average yearly pay for commercial insurance customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

More about Commercial Insurance Customer Service Representative jobs

What cities are hiring for Commercial Insurance Customer Service Representative jobs?

Cities with the most Commercial Insurance Customer Service Representative job openings:

Who are the top companies hiring for Commercial Insurance Customer Service Representative jobs?

The top employers for Commercial Insurance Customer Service Representative jobs are:

What states have the most Commercial Insurance Customer Service Representative jobs?

States with the most job openings for Commercial Insurance Customer Service Representative jobs include:

What job categories do people searching Commercial Insurance Customer Service Representative jobs look for?

The top searched job categories for Commercial Insurance Customer Service Representative jobs are:

What are popular job titles related to Commercial Insurance Customer Service Representative jobs?

For Commercial Insurance Customer Service Representative jobs, the most frequently searched job titles are:

Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

COMMERCIAL INSURANCE CSR

Ballwin, MO • On-site

Assurance Brokers
See more jobs at Assurance Brokersexternal

$50K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Benefits:
  • 401(k) matching
  • Paid time off
  • Training & development
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement

Commercial Insurance Customer Service Representative
Immediate Opening | Join a Growing Agency
Are you organized, detail-oriented, and passionate about delivering exceptional service? We're looking for a motivated Commercial Insurance Customer Service Representative (CSR) to join our growing agency and play a key role in supporting our Commercial Lines team.
This is an excellent opportunity to build your career in a collaborative, fast-paced environment where your professionalism and positive attitude truly make a difference.
What You'll Do:
  • Support our Commercial Lines Insurance Broker with day-to-day service needs
  • Manage and maintain client files with accuracy and attention to detail
  • Assist with marketing accounts to multiple insurance carriers
  • Provide sales support to the team
  • Help strengthen and develop long-term client relationships

What We're Looking For:
  • Highly organized self-starter who takes pride in delivering quality work
  • Strong customer service mindset with excellent phone and communication skills
  • Professional written and verbal communication skills
  • Detail-oriented with the ability to multitask in a fast-paced environment
  • Proficient in Microsoft Office (Word & Excel)
  • Commercial Insurance License is an asset (not required)

Why Join Us?
  • Be part of a growing agency where your contributions matter
  • Supportive, team-oriented work environment
  • Opportunity for professional growth and development
  • Meaningful work helping businesses protect what matters most

If you're dependable, proactive, and ready to grow with a dynamic agency, we'd love to hear from you.
Apply today and become an important part of our team!
Flexible work from home options available.
Compensation: $50,000.00 - $70,000.00 per year
Assurance Brokers Ltd
At our agency we understand that every client is unique, especially when it comes to protecting what is important to them. Whether it's their business, family or personal assets, we recognize the need for a detailed and pro-active approach.
Our mission is to establish and maintain relationships within every aspect of our business by:
  • Striving to form long lasting relationships with every client by providing superior risk management solutions, with exceptional service.
  • Creating an atmosphere that enables our employees to grow professionally, while maintaining personal satisfaction and financial security.
  • Building and preserving infinite partnerships with our surety and insurance markets, recognizing the critical role they play in providing our clients with viable solutions.

Using this as the foundation of our business, we are confident we will achieve the highest level of success as an organization.
Company Website:

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