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Commercial Insurance Customer Service Representative Jobs in Michigan

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

  • Retirement

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

  • Retirement

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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All JobsCommercial Insurance Customer Service Representative JobsCommercial Insurance Customer Service Representative Jobs in Michigan

Commercial Insurance Customer Service Representative information

See Michigan salary details

$20.9K

$47.6K

$66.7K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 13, 2026, the average yearly pay for commercial insurance customer service representative in Michigan is $47,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $52,700.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.
More about Commercial Insurance Customer Service Representative jobs
What are popular job titles related to Commercial Insurance Customer Service Representative jobs in Michigan? For Commercial Insurance Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Commercial Insurance Customer Service Representative jobs in Michigan look for? The top searched job categories for Commercial Insurance Customer Service Representative jobs in Michigan are:
What are popular job titles related to Commercial Insurance Customer Service Representative jobs in MI? For Commercial Insurance Customer Service Representative jobs in MI, the most frequently searched job titles are:
Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,623 per year, or $22.9 per hour.

Commercial Insurance Customer Service Representative

Kamer Agency - Farm Bureau

Holland, MI • On-site

$18/hr

Full-time

Medical, PTO

Re-posted 28 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Summary:
We are looking for a detail-oriented professional to join our commercial insurance team. You will work with clients, producers, and carriers, managing the end-to-end processing of commercial policies while delivering exceptional service to our business partners.
Key Responsibilities:
  • Service & Relationship Management: Act as a point of contact for business clients regarding coverage inquiries, billing issues, and policy updates.
  • Certificate & Documentation Processing: Issue Certificates of Insurance (COIs), Evidence of Property, auto ID cards, and binders with high accuracy and speed.
  • Renewal & Marketing Support: Prepare renewal applications and summaries of insurance; request loss runs and renewal quotations from carriers.
  • Policy Auditing: Review policy audits for accuracy and facilitate corrections between the client and carrier to ensure proper billing.
  • Endorsement Management: Process complex endorsement requests, including adding/removing equipment, vehicles, or additional insureds.
  • Data Integrity: Maintain precise records of all client interactions and transactions in the our agency management system.
Qualifications & Skills:
  • Licensing: Must obtain P/C license within 90 days of hiring.
  • Software Proficiency: Ability to navigate agency management systems.
  • Core Competencies: Extreme attention to detail, ability to handle high-stakes business accounts, and strong multitasking skills in a fast-paced environment.