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Insurance Customer Service Representative Jobs (NOW HIRING)

Berk's Insurance

Be Seen First

Insurance Customer Service Representative

Norristown, PA · On-site

$35K/yr

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary ...

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

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All JobsInsurance Customer Service Representative Jobs

Insurance Customer Service Representative information

See salary details

$26K

$48.4K

$73K

How much do insurance customer service representative jobs pay per year?

As of Aug 5, 2026, the average yearly pay for insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

More about Insurance Customer Service Representative jobs
What cities are hiring for Insurance Customer Service Representative jobs? Cities with the most Insurance Customer Service Representative job openings:
What are the most commonly searched types of Insurance Customer Service Representative jobs? The most popular types of Insurance Customer Service Representative jobs are:
Who are the top companies hiring for Insurance Customer Service Representative jobs? The top employers for Insurance Customer Service Representative jobs are:
What states have the most Insurance Customer Service Representative jobs? States with the most job openings for Insurance Customer Service Representative jobs include:
What job categories do people searching Insurance Customer Service Representative jobs look for? The top searched job categories for Insurance Customer Service Representative jobs are:
What are popular job titles related to Insurance Customer Service Representative jobs? For Insurance Customer Service Representative jobs, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

Greater Insurance Service Corp

Cottage Grove, WI • On-site

$37K - $52K/yr

Other

Dental, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:

401(k)

401(k) matching

Dental insurance

Paid time off

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!

You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.

Insurance Customer Service Representative Responsibilities

· Responds directly and promptly to client inquiries and requests

· Develops and maintains client service plans and manages mid-term changes

· Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.

· Responsible for new client setup and ongoing client maintenance in the appropriate agency management system

· Meets with clients as needed to review clients’ accounts as needed

· Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Representative Required Skills

· Strong sales and Customer Service skills

· Excellent active listening, interpersonal, and communication skills

· Prioritize and meet deadlines

· Computer experience with Windows based software and general office equipment

· Ability to work in a team based setting

· Attention to detail

Insurance Customer Service Representative Education and Experience

· High school diploma or equivalent required

· Insurance background

Insurance Customer Service Representative Licenses or Certifications

· Active Wisconsin insurance license

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