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Insurance Customer Service Representative Jobs (NOW HIRING)

AppleOne

Customer Service Rep - Insurance

Torrance, CA · On-site

$56K/yr

Personal Lines Insurance Customer Service Representative 📍 Torrance, CA 💰 $56,000/year + Benefits 🕒 Direct Hire Are you passionate about customer service and looking to build a long-term ...

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Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and ...

Northeast Title & Tag, Inc.

Insurance CSR

Scranton, PA · On-site

$32K - $75K/yr

We help our customers navigate title, tag, and insurance services with ease, but our real mission is creating opportunities. For our clients. For our team. For you. We're on the hunt for ambitious ...

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Insurance Customer Service Representative information

See salary details

$26K

$48.4K

$73K

How much do insurance customer service representative jobs pay per year?

As of Aug 5, 2026, the average yearly pay for insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

More about Insurance Customer Service Representative jobs
What cities are hiring for Insurance Customer Service Representative jobs? Cities with the most Insurance Customer Service Representative job openings:
What are the most commonly searched types of Insurance Customer Service Representative jobs? The most popular types of Insurance Customer Service Representative jobs are:
Who are the top companies hiring for Insurance Customer Service Representative jobs? The top employers for Insurance Customer Service Representative jobs are:
What states have the most Insurance Customer Service Representative jobs? States with the most job openings for Insurance Customer Service Representative jobs include:
What job categories do people searching Insurance Customer Service Representative jobs look for? The top searched job categories for Insurance Customer Service Representative jobs are:
What are popular job titles related to Insurance Customer Service Representative jobs? For Insurance Customer Service Representative jobs, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

Barbara Williams State Farm

Bristol, TN

$54K/yr

Full-time

Posted 26 days ago

Job description

We’re seeking an organized and highly motivated insurance account/sales manager to join our growing team. Responsibilities include quoting new business, managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations.

You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secure systems. This is a chance to build on your experience, with plenty of room for growth. If you’re looking to take on an important account management role during this period of high growth as we attain new business, we’ll provide the training you need to succeed in this position. Start your application today!

Compensation:

$42,000 - $54,000 yearly


Responsibilities:
  • Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates
  • Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations
  • Give clear answers to clients on any coverage or billing questions including information on rate fluctuations or policy changes to ensure full understanding

Qualifications:
  • Applicants must have an active insurance license in their state or be willing to get licensed in 90 days
  • Associates or Bachelor’s degree required, or commensurate insurance industry experience
  • Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
  • Follow up skill, written and verbal communication skills and problem-solving skills are a must in this role
  • Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided

About Company

At Barbara Williams State Farm, our mission statement says it all.

We help customers manage everyday risks, recover from the unexpected, build a bright future, and realize their dreams... If you want to help others in this way, come join our team!