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Insurance Customer Service Representative Jobs (NOW HIRING)

StaffMyAgency LLC

Insurance Customer Service

Burleson, TX · On-site

$36K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

Bank of Colorado

Edgewater Insurance CSR

Grand Island, NE · On-site

$33K - $45K/yr

Edgewater Insurance CSR Responsible for insurance service and account management for both personal and commercial clients. Responsibilities And Duties * Help with servicing customer accounts ...

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Insurance Customer Service Representative information

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$26K

$48.4K

$73K

How much do insurance customer service representative jobs pay per year?

As of Jun 26, 2026, the average yearly pay for insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers prefer candidates with customer service experience or knowledge of insurance software tools.

How much does a 215 license make in Florida?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and employer. Licensing can enhance job prospects and salary potential in the insurance industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In the insurance industry, experienced insurance customer service representatives with advanced certifications or managerial responsibilities can also earn higher wages, especially in large companies or specialized fields.

What does a customer service rep do at an insurance company?

An insurance customer service representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems and communication skills to resolve issues, update records, and ensure customer satisfaction during regular working hours.
More about Insurance Customer Service Representative jobs
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What states have the most Insurance Customer Service Representative jobs? States with the most job openings for Insurance Customer Service Representative jobs include:
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What are popular job titles related to Insurance Customer Service Representative jobs? For Insurance Customer Service Representative jobs, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative

Jason Templeton State Farm

Carrollton, GA • On-site

$42K/yr

Other

Posted 18 days ago

Job description

We’re looking for a personable, enthusiastic insurance account manager to help take our agency to the next level. Our ideal candidate is a motivated team player who has the ability to stay focused in a fast-paced work environment. You will manage client communications, nurture important relationships, and keep track of policy details and documentation in a secure system. This is a critical role on our team with a strong focus on client services to foster ongoing sales and renewals. We will provide industry-specific training for the right candidate who demonstrates a dedication to excellence. Sounds like a job you’ll love? Apply now! Responsibilities: • Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding • Consult with clients to help process quotes and issue renewals or any updates needed to current policies • Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates • Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy • Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage Qualifications: • Candidates should have an Associates or Bachelor’s degree, but all candidates with insurance industry experience will be considered • Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided • Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.) • Must have very strong follow up, written and verbal communication skills and problem-solving skills • Must have active insurance license in your state or must be willing to get licensed in 90 days Compensation: $42,500 yearly

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Compensation:
$42,500 per year

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