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Insurance Customer Service Representative Jobs (NOW HIRING)

Lori Andelson Freilich

$18/hr

An Insurance Customer Service Representative assists clients with insurance policies, billing questions, claims support, policy updates, and general account inquiries. This role requires strong ...

Bank of Colorado

Edgewater Insurance CSR

Grand Island, NE · On-site

$33K - $45K/yr

Edgewater Insurance CSR Responsible for insurance service and account management for both personal and commercial clients. Responsibilities And Duties * Help with servicing customer accounts ...

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Insurance Customer Service Representative information

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$26K

$48.4K

$73K

How much do insurance customer service representative jobs pay per year?

As of Jun 6, 2026, the average yearly pay for insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.
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Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative (copy2)

Allstate - Armando Bramwell

Chicago, IL • On-site

$45K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

Join our Allstate agency as an Insurance Customer Service Representative in a full-time role with competitive pay and growth opportunities. We offer hands-on training and a positive team environment to help you succeed.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Great opportunity to grow.


Non-licensed individual salary starting at $ 2500.00/month to $3000.00/month. Starting base salary of $ 3000.00 up to $3500.00/month. Non-Licensed candidates first year income up to $ 50,000.00.


Licensed Sales Representative first year income up to $80,000.00. Qualify individual we offer a $1000.00 sign up Bonus. Payable after 90 days Probation Period.


**All who apply will be emailed a link to an online assessment. You MUST complete the assessment to be considered further for this position.**



Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Retirement Plan

Hands on Training

Tuition Reimbursement


Responsibilities
  1. Must be team player and help keep a happy working clean environment
  2. Provide great customer service by answering questions about their policies,
  3. Making changes requested, review customers policies to make sure they have all discount active
  4. Calling Renewals and cancellations list to update customers payment

Requirements
  1. Must be ambitious and punctual
  2. Professional phone etiquette
  3. Great Customer Service Skills
  4. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.