ZipRecruiter

Log In

Teleperformance Digital

60 Teleperformance Insurance Customer Service Representative Jobs Hiring Near You

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-h ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-h ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-h ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-h ...

next page

Showing results 1-20

All JobsTeleperformance JobsTeleperformance Insurance Customer Service Representative Jobs

Teleperformance Digital Jobs Information

What is it like to work at Teleperformance?

Teleperformance is a global company that values diversity, inclusivity, and employee empowerment, fostering a dynamic and supportive work environment.

The company's team structure is often collaborative, with employees working in shared spaces and participating in regular training sessions to enhance their skills and knowledge. Teleperformance's mission is to deliver exceptional customer experiences through its omnichannel solutions, which involves working with various technologies and tools to provide seamless interactions.

Working at Teleperformance may appeal to individuals who are passionate about customer service, technology, and teamwork, as the company offers opportunities for career growth, professional development, and a chance to be part of a global organization with a wide range of projects and initiatives.

What makes Teleperformance an attractive place to work?

Teleperformance is a leading global provider of customer experience management solutions, with a strong reputation for delivering high-quality services to clients across various industries. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and skill-building through training programs and career advancement. By joining Teleperformance, individuals can contribute to the company's mission of improving customer experiences and gain access to a global network of professionals, fostering a sense of community and career progression.

Do workers at Teleperformance get paid breaks?

Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Teleperformance pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
89% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.

At Teleperformance, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 68 people who took the Breakroom Quiz between July 2025 and July 2026.

Do part-time workers get paid time off at Teleperformance?

Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Teleperformance affordable enough for their workers?

Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Teleperformance?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Teleperformance worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Teleperformance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Teleperformance workers to change shifts?

Some people find it hard to change shifts.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at Teleperformance?

Some people find it hard to get time off.
47% of people report it’s hard to get time off.
Based on data from 64 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Teleperformance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Teleperformance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Teleperformance?

Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Teleperformance job good for students?

Most students say this is a bad place to work if you’re studying.
71% of students report this isn’t a good place to work if you’re studying.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Teleperformance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Teleperformance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Teleperformance get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Teleperformance?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Teleperformance enjoy their jobs?

Only some people enjoy their job.
61% of people report they don’t enjoy their job.
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Teleperformance recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 84 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Teleperformance?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Teleperformance?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Teleperformance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Teleperformance is doing?

Most people don’t feel well informed about how the company is doing.
70% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Insurance Customer Service Representative jobs?
What are the most popular jobs at Teleperformance?
What are the most popular categories at Teleperformance?
Infographic showing various Insurance Customer Service Representative job openings at Teleperformance in the United States as of July 2026, with employment types broken down into 97% Full Time, and 3% Temporary. Highlights an 70% Physical, 6% Hybrid, and 24% Remote job distribution.
Customer Service Representative - Onsite

Customer Service Representative - Onsite

Teleperformance

Richmond, VA • On-site

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Job description

Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

This position will be based on-site at our Richmond, Virigina location.

Responsibilities

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Employment Type: FULL_TIME

What Teleperformance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply