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Teleperformance Digital

60 Teleperformance Insurance Customer Service Representative Jobs Hiring Near You

Teleperformance

Remote - Customer Service Representative

$16.50 - $22.25/hr

Overview About TP TP is a global, digital business services company. We deliver the most advanced ... Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by ...

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Teleperformance Digital Jobs Information

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is it like to work at Teleperformance?

Teleperformance is a global company that values diversity, inclusivity, and employee empowerment, fostering a dynamic and supportive work environment.

The company's team structure is often collaborative, with employees working in shared spaces and participating in regular training sessions to enhance their skills and knowledge. Teleperformance's mission is to deliver exceptional customer experiences through its omnichannel solutions, which involves working with various technologies and tools to provide seamless interactions.

Working at Teleperformance may appeal to individuals who are passionate about customer service, technology, and teamwork, as the company offers opportunities for career growth, professional development, and a chance to be part of a global organization with a wide range of projects and initiatives.

Do workers at Teleperformance get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 87 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Teleperformance pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
92% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 92 people who took the Breakroom Quiz between May 2025 and May 2026.

At Teleperformance, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
62% of people say they have to use vacation days when they’re out sick.
Based on data from 76 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Teleperformance affordable enough for their workers?

Only some people say the health insurance costs are okay.
59% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Teleperformance?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 89 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Teleperformance worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Teleperformance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Teleperformance workers to change shifts?

Some people find it hard to change shifts.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at Teleperformance?

Some people find it hard to get time off.
47% of people report it’s hard to get time off.
Based on data from 76 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Teleperformance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at Teleperformance do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
84% of people report that they don’t do extra unpaid work.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Teleperformance?

Some people find it hard to take sick days.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.

Is a Teleperformance job good for students?

Most students say this is a bad place to work if you’re studying.
71% of students report this isn’t a good place to work if you’re studying.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Teleperformance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Teleperformance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 90 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Teleperformance get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 90 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Teleperformance?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 93 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Teleperformance enjoy their jobs?

Only some people enjoy their job.
65% of people report they don’t enjoy their job.
Based on data from 80 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Teleperformance recommend working with their team?

Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 95 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Teleperformance?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 91 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Teleperformance?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Teleperformance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 86 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Teleperformance is doing?

Most people don’t feel well informed about how the company is doing.
73% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 91 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Insurance Customer Service Representative jobs?
What are the most popular jobs at Teleperformance?
What are the most popular categories at Teleperformance?
Infographic showing various Insurance Customer Service Representative job openings at Teleperformance in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 56% Physical, 5% Hybrid, and 39% Remote job distribution.

Work at home Customer Service Opportunity

Teleperformance

North Rustico, PE • On-site

Full-time

Medical, Dental, PTO

Posted 22 days ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

46th of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

Teleperformance is the world leader in customer experience management. As part of our team, you will help connect some of the world's most respected brands with their customers by providing customer care, acquisition, analytics, back-office, and other specialized services to ensure a positive experience.

We are the largest interaction expert team in the market-engaging with more than 35% of the world's population every year.

We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

What We Offer

  • Work from the comfort of your home

  • Competitive compensation package, including an additional premium for bilingual skills

  • Medical and dental benefits, plus an Employee Assistance Program

  • Paid training

  • Employee referral program - earn $500 for every referral hired

  • Exclusive perks and discounts with Canada's leading employee perks program

  • Internal career advancement opportunities

At Teleperformance, our mission is to provide an environment that promotes happiness from the inside out. We value, inspire, and support our team members to learn, teach, and grow. We want you to come to work motivated and proud to be part of our team. That's why we continually invest in outstanding work experiences and development opportunities-so you can always be your best.

Diversity & Inclusion

Teleperformance is an Equal Opportunity Employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Responsibilities

  • Provide first level customer service solutions in regard to client products.

  • Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.

  • Ensure requests are handled appropriately by coordinating with various functions within the company

  • Schedule service calls and follow up with customers/clients

  • Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

  • Responsible for accurate data input using prescribed applications

  • Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer

  • Collaborate with your team to achieve high-quality service standards

  • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

  • Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues

  • Adhere to all client policies, procedures, and industry regulations

  • Answer inbound/outbound customer queries.

  • Approaches problems flexibly and can adapt and modify approach without compromising outcome

Qualifications

  • Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)

  • Minimum high school degree. A degree or certification in technology is a plus.

  • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred

  • Must be at least 18 years old

  • Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal

  • Ability to type 35 wpm and successfully pass our language/grammar screening

  • Excellent home internet hardwired.

  • Strong work ethic with dependable track record

  • Comfortable performing routine tasks at varying pace

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid training

  • 2 weeks' vacation.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs

Schedule

  • Hours of operation - Monday to Sunday, 9:00AM - 9:00PM. You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory.

Pay

  • $15.75 - $18.25 depending on province

Location

  • Work from the comfort of your home

    Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

    Teleperformancewelcomes and encourages applications from people with disabilities. Accommodations
    are available on request for candidates taking part in all aspects of the selection process. Should you be
    invited to participate in the selection process we are committed to accommodating you to best meet
    your needs.

    Be One of Our People:
    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

    Job Application Accommodation:
    If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

    What Teleperformance employees say

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