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Teleperformance Digital Jobs Information

What are the key skills and qualifications needed to thrive in an insurance professional role, and why are they important?

To thrive in an insurance role, you need strong analytical abilities, attention to detail, and a solid understanding of insurance products, often supported by a relevant degree or insurance-specific certifications such as CPCU or CLU. Familiarity with policy management software, customer relationship management (CRM) systems, and underwriting tools is commonly required. Excellent communication, problem-solving skills, and a customer-focused mindset help professionals build trust and effectively address client needs. These competencies are vital for ensuring accurate policy management, regulatory compliance, and delivering high-quality client service in a competitive industry.

What are some common challenges faced by professionals working in the insurance industry, and how can they be addressed?

Professionals in the insurance industry often encounter challenges such as staying updated with changing regulations, managing complex client needs, and handling a high volume of claims or policy inquiries. Navigating regulatory changes requires continuous professional development and attention to compliance updates. Effective communication and organizational skills are vital for managing client expectations and workloads efficiently. Building strong relationships with underwriters, claims adjusters, and clients can also help address these challenges and ensure successful outcomes.

What are insurance jobs?

Insurance jobs refer to a range of careers within the insurance industry, including roles such as insurance agents, underwriters, claims adjusters, actuaries, and customer service representatives. These professionals help individuals and businesses manage risk by providing advice, selling policies, evaluating applications, processing claims, or analyzing data. The industry offers opportunities in areas like life, health, property, and casualty insurance, with positions available at insurance companies, brokerages, and agencies. Insurance jobs often require good communication, analytical skills, and an understanding of financial products and regulations.

What is the difference between Insurance vs Insurance Agent?

AspectInsuranceInsurance Agent
CredentialsVaries by role; may include licenses for specific insurance typesRequires state licensing and certification
Work EnvironmentOffice, online, or client sitesOffice, client meetings, or remote
Employer & IndustryInsurance companies, brokers, agenciesInsurance agencies, brokerages, companies
Job FocusDeveloping, selling, managing insurance policiesSelling insurance policies, client consultation

Insurance is a broad industry encompassing various roles, including Insurance Agents. Insurance Agents specifically focus on selling and advising clients on insurance policies, often requiring licensing. While Insurance professionals may work in different capacities, Insurance Agents are directly involved in client interactions and policy sales, making their roles closely linked but distinct within the industry.

What is it like to work at Teleperformance?

Teleperformance is a global company that values diversity, inclusivity, and employee empowerment, fostering a dynamic and supportive work environment.

The company's team structure is often collaborative, with employees working in shared spaces and participating in regular training sessions to enhance their skills and knowledge. Teleperformance's mission is to deliver exceptional customer experiences through its omnichannel solutions, which involves working with various technologies and tools to provide seamless interactions.

Working at Teleperformance may appeal to individuals who are passionate about customer service, technology, and teamwork, as the company offers opportunities for career growth, professional development, and a chance to be part of a global organization with a wide range of projects and initiatives.

Do workers at Teleperformance get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 87 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Teleperformance pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
92% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 92 people who took the Breakroom Quiz between May 2025 and May 2026.

At Teleperformance, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
62% of people say they have to use vacation days when they’re out sick.
Based on data from 76 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Teleperformance affordable enough for their workers?

Only some people say the health insurance costs are okay.
59% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Teleperformance?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 89 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Teleperformance worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Teleperformance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Teleperformance workers to change shifts?

Some people find it hard to change shifts.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at Teleperformance?

Some people find it hard to get time off.
47% of people report it’s hard to get time off.
Based on data from 76 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Teleperformance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at Teleperformance do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
84% of people report that they don’t do extra unpaid work.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Teleperformance?

Some people find it hard to take sick days.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.

Is a Teleperformance job good for students?

Most students say this is a bad place to work if you’re studying.
71% of students report this isn’t a good place to work if you’re studying.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Teleperformance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Teleperformance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 90 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Teleperformance get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 90 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Teleperformance?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 93 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Teleperformance enjoy their jobs?

Only some people enjoy their job.
65% of people report they don’t enjoy their job.
Based on data from 80 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Teleperformance recommend working with their team?

Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 95 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Teleperformance?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 91 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Teleperformance?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Teleperformance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 86 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Teleperformance is doing?

Most people don’t feel well informed about how the company is doing.
73% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 91 people who took the Breakroom Quiz between May 2025 and May 2026.
What are the most popular jobs at Teleperformance?
What are the most popular categories at Teleperformance?
Infographic showing various Insurance job openings at Teleperformance in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 56% Physical, 5% Hybrid, and 39% Remote job distribution.

Licensed Insurance Representative - Onsite

Teleperformance

Port Saint Lucie, FL • On-site

$32K - $44K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 hours ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

46th of 71 rated call and contact centers

Job description

Overview

This position will be based on-site at our Port Saint Lucie, Florida location.

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Our Licensed Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities

Your Responsibilities

As a Licensed Insurance Representatives, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns

  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers, exercising retention efforts if needed
  • Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

  • Possess an active home state Property & Casualty License.
  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.

Key Competencies:

  • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication: Outstanding communication, listening, and analytical skills.
  • Organizational Skills: Strong organizational and problem-solving skills.
  • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Employment Type: FULL_TIME

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