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120 State Farm Insurance Customer Service Representative Jobs Hiring Near You

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What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is it like to work at State Farm?

State Farm is a company that values a culture of customer-centricity, teamwork, and community involvement, with a focus on providing excellent service to its customers. The company has a large and diverse workforce, with various roles and teams working together to achieve its mission of helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Working at State Farm may appeal to individuals who are passionate about insurance, customer service, and community involvement, and who are looking for a stable and rewarding career with opportunities for professional growth and development.

Do workers at State Farm get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 153 people who took the Breakroom Quiz between November 2025 and May 2026.

Does State Farm pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 251 people who took the Breakroom Quiz between November 2025 and May 2026.

At State Farm, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 231 people who took the Breakroom Quiz between November 2025 and May 2026.

Are part-time workers able to get health insurance from State Farm?

Most people who work part-time can't get health insurance.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 13 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at State Farm?

Only some people who work part-time get paid time off.
65% of people who work part-time say they don’t get paid time off
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from State Farm affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 92 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at State Farm?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 263 people who took the Breakroom Quiz between November 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 16% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 32% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 94 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at State Farm worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 341 people who took the Breakroom Quiz between March 2025 and March 2026.

Do State Farm workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 279 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for State Farm workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 215 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at State Farm?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 236 people who took the Breakroom Quiz between November 2025 and May 2026.

Do State Farm managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 352 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at State Farm do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 351 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at State Farm?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 254 people who took the Breakroom Quiz between November 2025 and May 2026.

Is a State Farm job good for students?

Most students say this is a good place to work if you’re studying.
78% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at State Farm good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
81% of people who care for a child or other relative report this is a good place to work.
Based on data from 108 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 248 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm get to take their breaks without interruption?

Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 221 people who took the Breakroom Quiz between November 2025 and May 2026.

Is it stressful to work at State Farm?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 256 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 210 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 271 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get enough training when they start at State Farm?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 255 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get support to advance at State Farm?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 238 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people think State Farm’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 235 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers feel well informed about how State Farm is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 244 people who took the Breakroom Quiz between November 2025 and May 2026.
What other companies are hiring for Insurance Customer Service Representative jobs?
What are the most popular jobs at State Farm?
What are the most popular categories at State Farm?
Infographic showing various Insurance Customer Service Representative job openings at State Farm in the United States as of May 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution.
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

State Farm

Columbus, OH

$50K - $75K/yr

Other

Medical, Dental, Retirement, PTO

Posted 22 days ago

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,355 frontline employees who took The Breakroom Quiz

183rd of 258 rated insurance

Job description

Responsive recruiter
Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
Position Overview
Are you outgoing and customer-focused? Do you enjoy working directly with people and helping them find solutions? If you answered yes to these questions, a customer service position with our team could be the perfect fit for you! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You'll assist with inquiries, resolve issues, and ensure every customer has a positive experience. Strong communication skills, patience, and a genuine desire to help others are essential. Join us and become part of a dynamic team that values collaboration, growth, and making a difference in the lives of our customers every day. We offer comprehensive training, opportunities for career advancement, and a supportive work environment where your contributions truly matter.
Our AgencyAdam Deel is a State Farm agent in Columbus, Ohio. We are a top ranked agency in the state of Ohio. Our work environment is fast-paced, team centric, and goal oriented. We focus on providing excellent training on the insurance industry while providing existing employees an opportunity to advance within the agency and State Farm. If you are ready to start your career in the insurance industry, our office would be a great home for you!
Responsibilities
  • Establish and maintain strong customer relationships, following up as needed to ensure satisfaction and address any concerns.
  • Provide prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based approach to educate customers about their insurance options and help them make informed decisions.
Qualifications
  • In-person position based at our office in Columbus, Ohio
  • Strong communication skills, including written, verbal, and active listening
  • Highly organized with keen attention to detail
  • Proven ability to build client rapport and foster lasting relationships
  • Thrives in a fast-paced work environment
  • Willingness and ability to obtain Property and Casualty License
  • Willingness and ability to obtain Life and Health License
Next Steps
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent's employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies' agent selection process.
Compensation: $50,000.00 - $75,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development.
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
  • Our office is located in Columbus, Ohio.

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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