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Insurance Customer Service Representative Jobs in Massachusetts

Farsyt

Insurance CSR

Cambridge, MA · On-site

$43K - $60K/yr

The Role As our first CSR, you'll be the operational backbone of the agency. You'll own the service ... Issue certificates of insurance and evidence of property * Manage renewal reviews -- pull loss runs ...

The MH Group, LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

... Customer Service Representative We are looking for a temp to hire customer service representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and ...

The MH Group LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

We are looking for a Temp to Hire Customer Service Representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for ...

Agency Strong

Insurance CSR (Commercial Lines)

Granby, MA · On-site

$44K - $59K/yr

We are currently seeking a dedicated individual with prior insurance industry experience ... Delivering exceptional customer service Requirements: * Fluency in English (written and spoken)

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Sila

Customer Service Representative

Littleton, MA · On-site

$21 - $25/hr

Nashoba Air & BoilerWorks - Customer Service Representative Nashoba Air & BoilerWorks is Nashoba ... Benefits: Medical, Dental, and Life Insurance.401(k) with company match.Comprehensive, paid ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Massachusetts

Insurance Customer Service Representative information

See Massachusetts salary details

$28.4K

$52.9K

$79.7K

How much do insurance customer service representative jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance customer service representative in Massachusetts is $52,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $60,100.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What cities in Massachusetts are hiring for Insurance Customer Service Representative jobs? Cities in Massachusetts with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in MA? For Insurance Customer Service Representative jobs in MA, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Massachusetts as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,869 per year, or $25.4 per hour.

Customer Service Insurance Representative

Almanzar Insurance Services LLC

Haverhill, MA • On-site

$25 - $35/hr

Full-time

PTO

Re-posted 20 days ago

Job description

We are seeking a Bi Lingual Spanish Insurance Customer Service Representative to join our team!

You will perform Sales and Service to new and current clients in order to drive company success.An Insurance Customer Service Sales Representative answers policy and billing inquiries, resolves service issues, recommends and sells appropriate insurance products, and builds client relationships to meet sales targets. Key responsibilities include educating customers on plans, processing policy adjustments, generating leads, managing client accounts, and coordinating with sales agents for complex or new sales.

Key Responsibilities:

  • Customer Service & Support:

  • Handle customer inquiries and complaints via phone, email, or in-person.
  • Explain insurance policy details, coverage limits, and billing issues.
  • Process policy adjustments, renewals, and claims support.
  • Maintain customer records and document all interactions.

  • Sales & Business Development:

  • Sell new insurance policies for various needs (auto, home)
  • Identify client needs and recommend suitable products and services.
  • Proactively generate new leads through networking, cold calls, and referrals.
  • Build strong relationships with clients to encourage retention and upselling
  • Previous experience working at an insurance agency
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • ​Strong organizational skills

Company Description

We are a fun and friendly office environment!