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How much do insurance service representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for insurance service representative in the United States is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Service Representative, and why are they important?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by Insurance Service Representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are Insurance Service Representatives?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What states have the most Insurance Service Representative jobs? States with the most job openings for Insurance Service Representative jobs include:
What are popular job titles related to Insurance Service Representative jobs? For Insurance Service Representative jobs, the most frequently searched job titles are:
Insurance Service Representative jobs near you
Infographic showing various Insurance Service Representative job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, and 54% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,758 per year, or $18.6 per hour.
Insurance Service Representative

Insurance Service Representative

Texas Farm Bureau

Stephenville, TX

Other

Posted 9 hours ago

Job description

Insurance Service Representative
Erath County Farm Bureau - Stephenville, TX 76401
Full-time

Job Description: Customer Service Representative and Agency Support. As an insurance representative you will build and develop client relationships to promote and service Texas Farm Bureau Insurances. Representative responsibilities include customer retention, new business processing, and policy servicing.   Our portfolio of insurance products include Auto, Home, Farm/Ranch, and Life Insurance.

Qualifications:

  • Experience in sales or customer service
  • Commitment to service excellence
  • Highly effective communication skills
  • Motivated self-starter
  • Strong level of detail and organization
  • Property and Casualty license holder strongly preferred

Job Type: Full-Time

Job Location:

  • Stephenville, TX 76401

Required experience:

  • Customer Service: 1 year
  • Insurance experience a plus

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