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Insurance Service Representative Jobs in Iowa (NOW HIRING)

SISCO

Financial Service Representative

Dubuque, IA

Financial Service Representative It's an exciting time at SISCO (Self Insured Services Company)! We are currently adding a Financial Service Representative to our team. This role is primarily ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

As a Client Service Representative, you will work directly with our clients to help keep their ... If you come from an insurance background that's great! However, we understand that most people do ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

As a Client Service Representative, you will work directly with our clients to help keep their ... If you come from an insurance background that's great! However, we understand that most people do ...

SISCO

Service Representative

Dubuque, IA

We are seeking driven, energetic, and customer focused candidates for our Service Representative ... Company-paid Term Life/Accidental Death Insurance About SISCO: SISCO was established in 1980 as a ...

Cottingham & Butler

Service Representative

Dubuque, IA · On-site

We are seeking driven, energetic, and customer focused candidates for our Service Representative ... Company-paid Term Life/Accidental Death Insurance About SISCO: SISCO was established in 1980 as a ...

Cottingham & Butler

Service Representative

Dubuque, IA · On-site

We are seeking driven, energetic, and customer focused candidates for our Service Representative ... Company-paid Term Life/Accidental Death Insurance About SISCO: SISCO was established in 1980 as a ...

Cottingham & Butler

Service Representative

Dubuque, IA · On-site

We are seeking driven, energetic, and customer focused candidates for our Service Representative ... Company-paid Term Life/Accidental Death Insurance About SISCO: SISCO was established in 1980 as a ...

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All JobsInsurance Service Representative JobsInsurance Service Representative Jobs in Iowa

Insurance Service Representative information

See Iowa salary details

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$17

$27

How much do insurance service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for insurance service representative in Iowa is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Service Representative, and why are they important?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by Insurance Service Representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are Insurance Service Representatives?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What are popular job titles related to Insurance Service Representative jobs in IA? For Insurance Service Representative jobs in IA, the most frequently searched job titles are:
Insurance Service Representative jobs near you

Insurance Services Representative

Dupaco Credit Union

Dubuque, IA • On-site

$37K - $51K/yr

Full-time

Posted 22 days ago

Job description

The Insurance Service Representative will manage phone call traffic, process policy endorsements, and handle various client account services, including issuing certificates of insurance and managing billing. This position will oversee document flow in the agency management system, update member information, and ensure compliance with industry standards. Additionally, will engage with members to understand their needs and educate them about credit union services.

#DupacoDifference.  https://www.youtube.com/watch?v=Oy_rZxNXcC8

Dupaco Values:

Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What you’ll be doing:

  • Engaging members by recognizing needs and educating them on appropriate credit union services
  • Managing flow of phone calls into the agency and assign to the appropriate staff as needed
  • Processing policy endorsements by tracking and completing activities within the agency management system
  • Provide ongoing servicing of client accounts such as issue certificates of insurance and the processing of various items (i.e. policy changes, payments, and billing, issuing ID cards, declarations, and binders as needed, etc.)
  • Managing the flow of documents in and out of the agency management system including any company correspondences, new and cancelled policies, and insurance agency email inbox
  • Updating appropriate information in Dupaco’s member management system as needed
  • Maintaining compliance with all relevant statutory and industry requirements and codes
  • Processing address changes and associated endorsements in conjunction with credit union workflow
  • Processing endorsements as requested and determine charges for policy changes, collect deposits or payments, and/or arrange for billing
  • Taking first loss notices from members and file claims with carriers and ensure appropriate documentation within the agency management system
  • Serving as back up for assisting with sales overflow and walk in clients
  • Serving as back up for maintaining and tracking any necessary agency production reports
  • Performing other duties as assigned

What you’ll need:

  • High school diploma or equivalent
  • Some experience in a service industry
  • Personal and Casualty License, preferred or ability to obtain
  • Ability to acquire and maintain necessary insurance licenses including continuing education credits
  • Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership, vendors, and other staff members
  • Strong problem-solving skills, and an aptitude for learning new technologies
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously

Apply