ZipRecruiter

Log In

1

Insurance Service Representative Jobs in Iowa (NOW HIRING)

SISCO

Financial Service Representative

Dubuque, IA

Financial Service Representative It's an exciting time at SISCO (Self Insured Services Company)! We are currently adding a Financial Service Representative to our team. This role is primarily ...

Access Dubuque

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Client Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4030548008 Posted On 02/11 ... If you come from an insurance background that's great! However, we understand that most people do ...

Access Dubuque

Client Service Representative

Dubuque, IA

$15 - $20.50/hr

Client Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4030548008 Posted On 02/11 ... If you come from an insurance background that's great! However, we understand that most people do ...

U-Haul

Customer Service Representative

Urbandale, IA

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Cedar Rapids, IA

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

As a Client Service Representative, you will work directly with our clients to help keep their ... If you come from an insurance background that's great! However, we understand that most people do ...

next page

Showing results 1-20

All JobsInsurance Service Representative JobsInsurance Service Representative Jobs in Iowa

Insurance Service Representative information

See Iowa salary details

$7

$17

$27

How much do insurance service representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for insurance service representative in Iowa is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Service Representative, and why are they important?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by Insurance Service Representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are Insurance Service Representatives?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What are popular job titles related to Insurance Service Representative jobs in IA? For Insurance Service Representative jobs in IA, the most frequently searched job titles are:
Insurance Service Representative jobs near you

Property Casualty Insurance Service Representative

Midwest Family Mutual Insurance

Urbandale, IA • On-site

$37K - $51K/yr

Full-time

Posted 3 days ago

Job description

Description:

Midwest Family Mutual is a regional carrier operating in 23 states offering a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self-motivated, energetic and experienced service representative.


This position entails Property and Casualty policy processing, including claims and underwriting clerical work. Qualified candidates must have a minimum of 2 years experience in Property and Casualty insurance. This is a work from home position that will require high speed internet access, home office, and travel into the IA office as requested.


Job Functions and Responsibilities include, but are not limited to, the following:

  • Process Personal and Commercial lines endorsements
  • Complete claims and underwriting clerical functions as assigned
  • Answer correspondence and inquiries promptly from brokers/agents, insured’s, claimants, doctors, employers, outside vendors, etc.
  • Process renewals for Commercial lines accounts
  • Review property inspections and building cost estimators
  • Compliance with proper internal controls as necessary to conduct jobfunctions and/or carry out responsibilities and/or administrative activities at the Company
  • Use appropriate judgment in upward communication regarding department and/or customer concerns
  • Additional duties and responsibilities as assigned


Requirements:

Qualifications/Requirements:

  • 2+ years of property/casualty experience required
  • Understanding and knowledge of personal and commercial policies
  • Strong written and verbal communication skills
  • Ability to work independently and be self-motivated
  • Good Interpersonal Skills
  • Strong organizational skills and attention to detail
  • Good Analytical Skills
  • Proficient with MS Office products
  • Access to High-Speed Internet and home office space is required



Education/Training/Experience:

  • High school diploma or GED
  • Previous claims or underwriting assistant experience a plus
  • Insurance Education is a plus – i.e. INS, CPCU, CIC, AU