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Insurance Service Representative Jobs in Iowa (NOW HIRING)

SISCO

Financial Service Representative

Dubuque, IA

Financial Service Representative It's an exciting time at SISCO (Self Insured Services Company)! We are currently adding a Financial Service Representative to our team. This role is primarily ...

Access Dubuque

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Client Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4030548008 Posted On 02/11 ... If you come from an insurance background that's great! However, we understand that most people do ...

Availa Bank

Customer Service Representative

Carroll, IA

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

U-Haul

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

As a Client Service Representative, you will work directly with our clients to help keep their ... If you come from an insurance background that's great! However, we understand that most people do ...

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All JobsInsurance Service Representative JobsInsurance Service Representative Jobs in Iowa

Insurance Service Representative information

See Iowa salary details

$7

$17

$27

How much do insurance service representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for insurance service representative in Iowa is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Service Representative, and why are they important?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by Insurance Service Representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are Insurance Service Representatives?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What are popular job titles related to Insurance Service Representative jobs in IA? For Insurance Service Representative jobs in IA, the most frequently searched job titles are:
Insurance Service Representative jobs near you
Infographic showing various Insurance Service Representative job openings in Iowa as of June 2026, with employment types broken down into 48% Full Time, and 52% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $36,404 per year, or $17.5 per hour.

Insurance Customer Service Representative

First State Bank/Town and Country

Eagle Grove, IA • On-site

$35K - $49K/yr

Other

Retirement, PTO

Posted 5 days ago

Job description

Insurance Customer Service Representative

We are a dynamic growing insurance agency that offers competitive compensation and benefits along with tremendous opportunities for personal and professional growth. The team at Town & Country Insurance is professional, friendly and helpful! We are proud to be recognized as a Trusted Choice agency and have grown to become one of the largest insurance providers in Iowa.

The Role

The Multi-Line Insurance Customer Service Representative is the service link between the insurance agency client and the carriers represented by the agency. Assist agency with prospecting and sales activities. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. Provide current clients and prospects with quality service, assist agency with prospecting and sales activities. Primary functions include customer service agent activities.

Skills:

  • Highly professional with unquestionable integrity and moral character
  • Attention to detail
  • Ability to communicate effectively across a diverse organization and client base
  • Ability to prioritize, be flexible, respond to change environments
  • Strong listener and works well with people
  • Ability to work in a fast-paced environment
  • Service oriented and self motivated
  • Insurance license is required, but you will have the opportunity to obtain once you join the team at Town & Country Insurance.

Perks of joining Town & Country Insurance:

  • Five day work week
  • Competitive pay and benefit package
  • Professional and friendly co-workers
  • Generous paid time off
  • 401(k) matching
  • Wellness reimbursement
  • Explore more reasons to join Town & Country Insurance by visiting our website at www.tcins.com

We look forward to working with you! First State Bank/Town & Country Insurance Agency is an EO Employer - Vets/Disabled Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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