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Insurance Service Representative Jobs in Iowa (NOW HIRING)

Robert Half

Customer Service Representative

Coralville, IA · On-site

$14.25 - $16.50/hr

As a Customer Service Representative, you'll be the person clients turn to when they need answers ... Coordinate with insurance carriers to resolve issues and obtain information. * Prepare and send ...

SISCO

Financial Service Representative

Dubuque, IA

It's an exciting time at SISCO (Self Insured Services Company), and we're looking for a detail-oriented Financial Service Representative to join our growing team. In this role, you'll play a key part ...

Access Dubuque

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Client Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4030548008 Posted On 02/11 ... If you come from an insurance background that's great! However, we understand that most people do ...

LRSolutions

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the ... Process and follow up on insurance coverage change endorsements. * Initiate and monitor renewal ...

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All JobsInsurance Service Representative JobsInsurance Service Representative Jobs in Iowa

Insurance Service Representative information

See Iowa salary details

$7

$17

$27

How much do insurance service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for insurance service representative in Iowa is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.18 per hour, depending on experience, location, and employer.

What is an insurance service representative?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an insurance service representative?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by insurance service representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are popular job titles related to Insurance Service Representative jobs in IA?

For Insurance Service Representative jobs in IA, the most frequently searched job titles are:

Insurance Service Representative jobs near you
Infographic showing various Insurance Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,404 per year, or $17.5 per hour.

Insurance Customer Service Representative

Access Dubuque

Dubuque, IA • On-site

$18 - $25/hr

Other

Medical, PTO

Posted 23 days ago

Job description

Insurance Customer Service Representative

Express Employment Professionals

1 Positions

ID: 14572231

Posted On 07/23/2026

Job Overview

Express Employment Professionals is seeking candidates for a local insurance agency looking to add a dependable, detail-oriented team member. This position is ideal for someone with strong office and customer service skills who enjoys working with people and providing excellent customer service. Insurance experience is a plus but not required.

Responsibilities

  • Answer incoming phone calls and assist clients with questions

  • Provide excellent customer service in person, over the phone, and through email

  • Process paperwork and maintain accurate client records

  • Assist clients with policy changes and general insurance inquiries

  • Use Microsoft Word, Excel, and other office software to complete daily tasks

  • Resolve customer concerns with professionalism and attention to detail

  • Support daily office operations

Qualifications

  • Previous office, administrative, or customer service experience preferred

  • Strong phone and computer skills

  • Proficiency in Microsoft Word and Excel

  • Excellent organizational and problem-solving skills

  • Ability to learn new software and processes quickly

  • Willingness to obtain:

  • Property & Casualty Insurance License within the first 30 days of employment

  • Life & Health Insurance License within the first 60 days of employment

  • Current insurance license is a plus but not required

Job Details

  • Full-time position

  • Monday-Thursday: 8:00 AM - 5:00 PM

  • Friday: 8:00 AM - 4:30 PM

  • Paid for 40 hours per week

  • $18-$25/hour depending on experience

Primary Contact

1731509386103

Express Employment

Office,

(563)583-1600

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Cosmetology/Massage Therapy/Spa

Customer Service

Insurance

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14572231

# Positions

1

Start Date

20260723

End Date

20261020

Featured Job

TH Ad

TH Comments

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

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