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Insurance Service Representative Jobs in Iowa (NOW HIRING)

JobFormance

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour The Customer Service ... Process and follow up on insurance coverage change endorsements. * Initiate and monitor renewal ...

Zaddy Solutions

Customer Service Representative

Waterloo, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative is responsible for providing ... Process and follow up on insurance coverage change endorsements. * Initiate and monitor renewal ...

U-Haul

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

West Des Moines, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Cottingham & Butler

Client Service Representative

Asbury, IA · On-site

$15 - $20.50/hr

Client Service Representative Dubuque, Iowa, United States What our Client Service Representatives ... If you come from an insurance background that's great! However, we understand that most people do ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

As a Client Service Representative, you will work directly with our clients to help keep their ... If you come from an insurance background that's great! However, we understand that most people do ...

Cottingham & Butler

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

As a Client Service Representative, you will work directly with our clients to help keep their ... If you come from an insurance background that's great! However, we understand that most people do ...

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Insurance Service Representative information

See Iowa salary details

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$27

How much do insurance service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for insurance service representative in Iowa is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance service representative?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by insurance service representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What is an insurance service representative?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What are popular job titles related to Insurance Service Representative jobs in IA? For Insurance Service Representative jobs in IA, the most frequently searched job titles are:
Insurance Service Representative jobs near you
Infographic showing various Insurance Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,404 per year, or $17.5 per hour.

Customer Service Representative

Franklin Professionals

Waterloo, IA • On-site

$18 - $20/hr

Other

Re-posted 9 days ago

Job description

Customer Service Representative

Location: Waterloo, IA

Salary: $18-20/hour

Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities of the Customer Service Representative:

  • Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
  • Gather information for new business and renewal applications.
  • Prepare applications for submission to selected markets.
  • Process and follow up on insurance coverage change endorsements.
  • Initiate and monitor renewal processes.
  • Document all relevant contacts and developments to customer accounts on the Agency Management System.
  • Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
  • Perform any other duty relevant to agency functions as needed.

Education & Experience Requirements of Customer Service Representative:

· 2+ years of Customer Service experience.

· Must have strong organizational skills.

· Must be a motivated professional who is able and willing to provide excellent customer service.

· Must have a strong attention to detail.

· Must have computer skills, including Windows, Outlook, Word, and Excel.

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