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Personal Lines Customer Service Representative Jobs

The Misch Group

Personal Lines CSR

Des Moines, IA · On-site

$20 - $25/hr

Description We are seeking a dedicated and experienced Personal Lines CSR to join our team in the Des Moines Metro area. We're a multi-line independent insurance agency with a strong focus on ...

CMZ Companies, Inc.

Personal Lines CSR

Severna Park, MD · On-site

$39K - $52K/yr

Handles the servicing and rounding out of personal lines accounts for the N Independent Agent brands. PRIMARY FUNCTIONS: 1. Provide prompt, accurate, courteous service to customers, producers and ...

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Personal Lines Customer Service Representative information

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$26K

$46.3K

$67.5K

How much do personal lines customer service representative jobs pay per year?

As of Jul 30, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What are some typical day-to-day responsibilities for a Personal Lines Customer Service Representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What jobs pay 4000 a week without a degree?

Personal Lines Customer Service Representatives typically do not earn $4,000 weekly without a degree, as their pay is usually hourly or salary-based and depends on experience and location. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or specialized trades like commercial pilots or certain tech roles with certifications, but these usually require specific skills or licenses. Most jobs paying $4,000 a week without a degree involve commission, bonuses, or entrepreneurial efforts.

Is remote CSR a stressful job?

A remote Personal Lines Customer Service Representative (CSR) job can be stressful due to handling customer inquiries, managing multiple cases, and meeting performance metrics. However, the level of stress varies based on workload, company support, and individual skills in communication and problem-solving.

How do P&C agents get paid?

Personal Lines Customer Service Representatives are typically paid an hourly wage or salary, with some positions offering commissions or bonuses based on sales performance. Compensation structures vary by employer and may include benefits such as health insurance and paid time off.

What is the highest paying customer service job?

Among customer service roles, senior or specialized positions such as customer service managers, technical support managers, or roles in high-demand industries like technology or finance tend to offer the highest salaries. Personal Lines Customer Service Representatives typically earn moderate wages, with higher pay available for those with advanced skills, certifications, or managerial responsibilities.

What is a Personal Lines Customer Service Representative job?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the key skills and qualifications needed to thrive in the Personal Lines Customer Service Representative position, and why are they important?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines Customer Service Representative

Kesner Insurance Agency, Inc

Lima, OH • On-site

$18 - $21/hr

Full-time

Retirement, PTO

Re-posted 11 days ago

Job description

We are seeking a dedicated Personal Lines Customer Service Representative to join our team.

The successful candidate will possess:

- Strong negotiation skills

- In-depth knowledge of personal lines insurance products

- Excellent client management skills

- Exceptional communication and interpersonal abilities

- A proactive approach to problem-solving and client service

- The ability to work collaboratively in a team-oriented environment

- P&C Insurance License is preferred but not necessary


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off


Responsibilities

The ideal candidate will be responsible for:

- Establishing working relationships with clients, potential clients, and the companies we represent through phone, email, and written correspondence

- Supporting teammates with follow-up for clients and prospects

- Researching and resolving coverage questions

- Promptly responding to client needs either on the phone or electronically

- Maintaining client files and processing routine correspondence between our agency and the client or company, both in paper records and across our various software programs

- Cultivating new opportunities and offering additional lines of insurance through consultative selling

- Assisting with other office duties as they arise and are needed


Requirements

If you are a motivated and skilled Personal Lines CSR looking to join a dynamic team, we encourage you to apply.

P&C Insurance License preferred but not necessary

Please submit your resume and cover letter to kesner@kes-ins.com or visit our website at kesnerins.com to learn more about this exciting opportunity.

We look forward to welcoming you to our team!