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Personal Lines Customer Service Representative Jobs

The Jonus Group

Personal Lines CSR

Harrington, DE · On-site

$37K - $49K/yr

Personal Lines Customer Service Representative (CSR) Job Summary Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to serve as the primary point of contact ...

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

RemX

Be Seen First

Personal Lines Customer Service Representative

Lynchburg, VA · On-site

$20 - $25/hr

RemX is seeking a Personal Lines Customer Service Representative (CSR) to support a well-established insurance agency in Lynchburg VA This role is perfect for someone who enjoys helping people ...

Criterion Executive Search

Personal Lines CSR Tampa

Tampa, FL · On-site

$36K - $49K/yr

Well established insurance agency in North Tampa has an immediate need to hire Personal Lines CSR. This role supports the Account Managers with renewals, mortgage change requests/payments, customers ...

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

APR

Personal Lines Account Manager | CSR

La Crosse, WI

$60K - $80K/yr

Personal Lines Account Manager | CSR Insurance Agency Location: La Crosse, WI Salary: $60k-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or ...

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Personal Lines Customer Service Representative information

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$26K

$46.3K

$67.5K

How much do personal lines customer service representative jobs pay per year?

As of Aug 23, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines customer service representative?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the typical day-to-day responsibilities of a personal lines customer service representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What are the key skills and qualifications needed to thrive as a personal lines customer service representative?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

Is remote personal lines customer service representative a stressful job?

A remote personal lines customer service representative typically handles customer inquiries, policy changes, and claims via phone or online platforms. The job can be stressful during high call volumes or difficult customer interactions but generally involves standard procedures and communication skills, with some roles offering flexible schedules to manage workload. Overall, stress levels depend on individual resilience and the specific work environment.
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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines CSR

The Jonus Group

Harrington, DE • On-site

$37K - $49K/yr

Other

Re-posted 29 days ago

Job description


Personal Lines Customer Service Representative (CSR)
Job Summary
Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to serve as the primary point of contact for clients, delivering exceptional support with their personal insurance needs. This role requires effective communication skills and a focus on customer satisfaction to build long-lasting relationships.
Responsibilities
  • Deliver excellent customer support by addressing inquiries, resolving concerns, and processing personal insurance policy changes, including auto, homeowners, and other lines of personal insurance.
  • Assist clients in understanding their coverage and options, ensuring that they have adequate protection.
  • Handle new business requests, prepare quotes, process endorsements, and manage policy renewals with accuracy and efficiency.
  • Develop and maintain positive client relationships through proactive communication and follow-up.
  • Coordinate with insurance carriers on underwriting requests, endorsements, and claims support for clients.
  • Maintain up-to-date client records, documenting all interactions and updates in the agency management system.
  • Stay informed about industry trends, product offerings, and coverage enhancements to provide expert guidance to clients.
  • Contribute to a collaborative and supportive team environment.
  • Comply with regulatory and company standards, preserving confidentiality of client information.
Qualifications/Requirements
  • Experience in customer service, preferably in the insurance industry or a related field.
  • State Insurance License for personal lines or willingness to obtain one (licensing support may be provided).
  • Strong interpersonal, listening, and communication skills (both written and verbal).
  • Ability to analyze customer needs and recommend tailored insurance solutions.
  • Strong organizational skills with attention to detail and the ability to manage multiple priorities.
  • Proficiency with customer management systems, online insurance platforms, and Microsoft Office Suite.
  • Self-motivated, positive attitude, and a commitment to continuous learning and development.
  • Previous experience in an independent insurance agency or similar setting.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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