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Personal Lines Customer Service Representative Jobs

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Personal Lines Account Manager | Remote

Eden, WI · Remote

$60 - $80K/hr

Eden, WI | Remote Salary : $60-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or personal lines CSR to service a book of personal insurance accounts.

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Personal Lines Customer Service Representative information

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$26K

$46.3K

$67.5K

How much do personal lines customer service representative jobs pay per year?

As of Jul 20, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What are some typical day-to-day responsibilities for a Personal Lines Customer Service Representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What jobs pay 4000 a week without a degree?

Personal Lines Customer Service Representatives typically do not earn $4,000 weekly without a degree, as their pay is usually hourly or salary-based and depends on experience and location. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or specialized trades like commercial pilots or certain tech roles with certifications, but these usually require specific skills or licenses. Most jobs paying $4,000 a week without a degree involve commission, bonuses, or entrepreneurial efforts.

Is remote CSR a stressful job?

A remote Personal Lines Customer Service Representative (CSR) job can be stressful due to handling customer inquiries, managing multiple cases, and meeting performance metrics. However, the level of stress varies based on workload, company support, and individual skills in communication and problem-solving.

How do P&C agents get paid?

Personal Lines Customer Service Representatives are typically paid an hourly wage or salary, with some positions offering commissions or bonuses based on sales performance. Compensation structures vary by employer and may include benefits such as health insurance and paid time off.

What is the highest paying customer service job?

Among customer service roles, senior or specialized positions such as customer service managers, technical support managers, or roles in high-demand industries like technology or finance tend to offer the highest salaries. Personal Lines Customer Service Representatives typically earn moderate wages, with higher pay available for those with advanced skills, certifications, or managerial responsibilities.

What is a Personal Lines Customer Service Representative job?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the key skills and qualifications needed to thrive in the Personal Lines Customer Service Representative position, and why are they important?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.
Personal Lines Customer Service Representative

Personal Lines Customer Service Representative

Smith Davis Insurance

Council Bluffs, IA • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Join Smith Davis Insurance, a customer-centric insurance agency that is dedicated to providing exceptional service to our clients. We are currently seeking a highly motivated Personal Lines Customer Service Representative to join our team in Council Bluffs, IA.

As a Personal Lines Customer Service Representative, you will be the first point of contact for our valued policyholders. You will play a crucial role in providing assistance and support, ensuring that their insurance needs are met. This is an opportunity to make a real impact and build long-lasting relationships with our clients.

At Smith Davis Insurance, we pride ourselves on creating a positive and inviting work environment. We believe in the power of collaboration and teamwork, and we provide our employees with the resources and support they need to succeed.


If you have a passion for customer service, excellent communication skills, and a desire to contribute to a growing company, we would love to hear from you. Apply now and become a valuable member of our team!


Benefits

Annual Base Salary + Bonus Opportunities

Tuition Reimbursement

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Retirement Plan


Responsibilities
  • Providing Exceptional Service: Serve as the main point of contact for clients, providing timely and accurate assistance with their insurance needs.
  • Policy Management: Handle policy inquiries, changes, and updates promptly and efficiently.
  • Problem Solving: Resolve client issues, complaints, and concerns in a professional and empathetic manner.
  • Documentation: Maintain accurate and up-to-date client records and documentation.
  • Relationship Building: Build and maintain strong relationships with clients, fostering trust and loyalty.
  • Collaboration: Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

Requirements
  • Current P&C license required
  • Customer Service Experience: Previous experience in a customer service role is preferred.
  • Insurance Knowledge: Familiarity with personal lines insurance policies and coverages is a plus.
  • Excellent Communication Skills: Strong verbal and written communication skills are essential.
  • Attention to Detail: Meticulous attention to detail with the ability to accurately handle policy information and documentation.
  • Adaptability: Ability to thrive in a fast-paced, ever-changing work environment.
  • Team Player: Willingness to collaborate and contribute to a team-oriented work environment.