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Personal Lines Customer Service Representative Jobs

APR Careers, Inc.

Personal Lines CSR

Coronado, CA

$65K - $85K/yr

Personal Lines Account Manager / CSR Location: San Diego, CA Salary: $65,000-85,000 (Depending on experience and qualifications) Independent insurance agency is seeking a highly experienced personal ...

Baycoast Bank

PERSONAL LINES CSR

Swansea, MA · On-site

$48K - $61K/yr

Position Title: Personal Lines Customer Service Representative (CSR) Location: Fall River, MA: BayCoast Insurance, LLC Work Details * In-Office position (may work from any branch location ...

APR

Personal Lines Account Manager | CSR

La Crosse, WI

$60K - $80K/yr

Personal Lines Account Manager | CSR Insurance Agency Location: La Crosse, WI Salary: $60k-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or ...

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Personal Lines Customer Service Representative information

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$26K

$46.3K

$67.5K

How much do personal lines customer service representative jobs pay per year?

As of Aug 3, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What are some typical day-to-day responsibilities for a Personal Lines Customer Service Representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What jobs pay 4000 a week without a degree?

Personal Lines Customer Service Representatives typically do not earn $4,000 weekly without a degree, as their pay is usually hourly or salary-based and depends on experience and location. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or specialized trades like commercial pilots or certain tech roles with certifications, but these usually require specific skills or licenses. Most jobs paying $4,000 a week without a degree involve commission, bonuses, or entrepreneurial efforts.

Is remote CSR a stressful job?

A remote Personal Lines Customer Service Representative (CSR) job can be stressful due to handling customer inquiries, managing multiple cases, and meeting performance metrics. However, the level of stress varies based on workload, company support, and individual skills in communication and problem-solving.

How do P&C agents get paid?

Personal Lines Customer Service Representatives are typically paid an hourly wage or salary, with some positions offering commissions or bonuses based on sales performance. Compensation structures vary by employer and may include benefits such as health insurance and paid time off.

What is the highest paying customer service job?

Among customer service roles, senior or specialized positions such as customer service managers, technical support managers, or roles in high-demand industries like technology or finance tend to offer the highest salaries. Personal Lines Customer Service Representatives typically earn moderate wages, with higher pay available for those with advanced skills, certifications, or managerial responsibilities.

What is a Personal Lines Customer Service Representative job?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the key skills and qualifications needed to thrive in the Personal Lines Customer Service Representative position, and why are they important?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

More about Personal Lines Customer Service Representative jobs
What cities are hiring for Personal Lines Customer Service Representative jobs? Cities with the most Personal Lines Customer Service Representative job openings:
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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines CSR

APR Careers, Inc.

Coronado, CA

$65K - $85K/yr

Full-time

Re-posted 13 days ago

Job description

Personal Lines Account Manager / CSR

Location: San Diego, CA

Salary: $65,000-85,000

(Depending on experience and qualifications)

Independent insurance agency is seeking a highly experienced personal lines account manager (personal lines CSR) to join their personal lines team! This is an in-office position with the potential for some hybrid-remote work after onboarding. Work setting is within a collaborative team based environment. Requires an experienced insurance professional that is comfortable following established agency protocols.


The personal lines account manager will be responsible for providing outstanding customer service to the agency's personal lines clients. The personal lines account manager will respond to client calls about policy changes, updates and coverage questions, plus consult with clients on potential new lines of coverage or increased levels of coverage to ensure clients have the appropriate amount of insurance protection. The account manager will be responsible for providing timely and professional day-to-day client service, providing new client insurance quotes across multiple carriers, and work closely with the personal lines producer and insurance company representatives. 

 

Responsibilities will include:

  • Support and service a wide range of personal lines accounts.
  • Support agency producers with customer service related tasks.
  • Handle incoming new business sales calls or walk-in business as needed
  • Cross-sell or account rounding as needed ensuring clients have appropriate coverage
  • Liaison between clients, producers and insurance company representatives. 
  • Certificates, endorsements, binders, and first claims
  • Marketing, quoting, rating of new client business and account renewals.

 

Requirements:

  • California Property & Casualty Insurance License Required
  • Experience with auto, home, condo, flood, renters, boat, and recreational policies
  • Minimum of 5 years independent agency experience
  • Experience with insurance quoting and policy updates
  • Experience with account rounding/ cross-selling
  • Knowledge of Microsoft Excel, Word and related software
  • Experience using Applied (TAM or EPIC) or AMS 360 agency management systems is strongly preferred.
  • Experience with high net worth clients is a plus
  • Some experience with small commercial accounts is a plus.

All inquiries will be kept confidential