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Personal Lines Customer Service Representative Jobs

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

The Misch Group

Personal Lines CSR

Des Moines, IA

$20 - $25/hr

Description We are seeking a dedicated and experienced Personal Lines CSR to join our team in the Des Moines Metro area. We're a multi-line independent insurance agency with a strong focus on ...

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

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How much do personal lines customer service representative jobs pay per year?

As of Aug 24, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines customer service representative?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the typical day-to-day responsibilities of a personal lines customer service representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What are the key skills and qualifications needed to thrive as a personal lines customer service representative?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

Is remote personal lines customer service representative a stressful job?

A remote personal lines customer service representative typically handles customer inquiries, policy changes, and claims via phone or online platforms. The job can be stressful during high call volumes or difficult customer interactions but generally involves standard procedures and communication skills, with some roles offering flexible schedules to manage workload. Overall, stress levels depend on individual resilience and the specific work environment.
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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal LInes CSR

The Jonus Group

Girard, OH • On-site

$40K - $50K/yr

Other

Retirement, PTO

Re-posted 3 days ago

Job description


Personal Lines / Commercial Lines Customer Service Representatives
Job Summary
Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and Customer Service Representatives in both Personal Lines and Commercial Lines. The ideal candidates will possess a strong work ethic, excellent interpersonal skills, and the ability to thrive in a fast-paced environment.
Compensation Package
  • Salary: $40,000 - $50,000 annually, commensurate with experience.
  • Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
Responsibilities
  • Handle renewals, remarketing, claims, and general customer service inquiries.
  • Assist producers with endorsements, certifications, and cross-selling opportunities.
  • Support quoting processes for new and renewal business.
  • Provide exceptional client support and maintain strong relationships.
Qualifications/Requirements
  • Licenses/Designations: Property & Casualty (P&C) license required.
  • Experience:
    • Preferred 5+ years of experience in a similar role, though candidates with less experience will be considered.
    • Familiarity with carriers such as Auto Owners, Central, CNA, Grange, CHUBB, Liberty, Travelers, Western Reserve, Donegal, and National General.
  • Software Proficiency: Applied Epic experience preferred.
  • Soft Skills:
    • Strong interpersonal and communication skills.
    • Ability to handle stressful situations with professionalism.
    • Adaptability to interact with diverse clients and team members.
    • Self-motivation and a results-driven mindset.
    • Thick skin and resilience in challenging situations.

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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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