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Personal Lines Customer Service Representative Jobs

Baycoast Bank

PERSONAL LINES CSR

Swansea, MA · On-site

$48K - $61K/yr

Position Title: Personal Lines Customer Service Representative (CSR) Location: Fall River, MA: BayCoast Insurance, LLC Work Details * In-Office position (may work from any branch location ...

The Jonus Group

Personal Lines Account Manager/CSR

Erie, PA · On-site

$43K - $59K/yr

Personal Lines CSR / Account Manager Job Summary Seeking a dedicated and professional Personal Lines CSR / Account Manager to join a well-established and growing independent insurance agency. This ...

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

Swbc

Personal Lines CSR

San Antonio, TX · On-site

$35K - $47K/yr

SWBC is seeking a talented individual to provide customer service for the Personal lines of ... Assists and provides training to other Customer Service Representatives as requested. * Maintains a ...

CMZ Companies, Inc.

Personal Lines CSR

Severna Park, MD · On-site

$39K - $52K/yr

Handles the servicing and rounding out of personal lines accounts for the N Independent Agent brands. PRIMARY FUNCTIONS: 1. Provide prompt, accurate, courteous service to customers, producers and ...

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Personal Lines Customer Service Representative information

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$26K

$46.3K

$67.5K

How much do personal lines customer service representative jobs pay per year?

As of Sep 14, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines customer service representative?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the typical day-to-day responsibilities of a personal lines customer service representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What are the key skills and qualifications needed to thrive as a personal lines customer service representative?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

Is remote personal lines customer service representative a stressful job?

A remote personal lines customer service representative typically handles customer inquiries, policy changes, and claims via phone or online platforms. The job can be stressful during high call volumes or difficult customer interactions but generally involves standard procedures and communication skills, with some roles offering flexible schedules to manage workload. Overall, stress levels depend on individual resilience and the specific work environment.
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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines Customer Service Representative

Albuquerque, NM

MADISON INSURANCE GROUP, INC.
Insurance Services • 51 - 200 employees
Learn more about MADISON INSURANCE GROUP, INC.external

$37K - $50K/yr

Full-time, Part-time

Posted 5 days ago

Job description

We are looking for a customer-focused and detail-oriented Personal Lines Customer Service Representative (CSR) to join our team in Albuquerque, NM. The ideal candidate will provide excellent customer service while assisting clients with personal lines insurance policies, billing questions, policy changes, and claims support.

Key Responsibilities:

  • Assist customers with personal lines insurance questions and policy needs.
  • Process policy changes and maintain accurate customer records.
  • Handle customer inquiries by phone, email, chat, and in person.
  • Assist with billing and claims-related questions.
  • Resolve customer concerns in a professional and timely manner.
  • Learn and assist with commercial insurance and MVD services as training is provided.
  • Maintain a high level of accuracy and customer service.

Qualifications:

  • Customer service or insurance experience preferred but not required.
  • Strong communication and interpersonal skills.
  • Excellent attention to detail and organizational skills.
  • Ability to learn new systems and procedures.
  • Professional, dependable, and willing to learn.

Schedule:

  • Full-time and part-time opportunities available
  • Monday–Friday
  • In-office position