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Personal Lines Customer Service Representative Jobs

The Jonus Group

Personal Lines CSR

Bethel Park, PA · On-site

$45K - $55K/yr

Customer Service Representative (CSR) Job Summary Seeking a motivated and detail-oriented Customer ... Manage and grow a book of business, including personal and commercial accounts. * Handle inside ...

APR

Personal Lines Account Manager

Saint Charles, IL · On-site

$55K - $65K/yr

... lines CSR to service a book of personal insurance accounts. Respond to client calls about policy changes, updates and coverage questions, plus consult with clients on potential bundle saving ...

APR

Personal Lines Account Manager | Remote

Eden, WI · Remote

$60 - $80K/hr

Eden, WI | Remote Salary : $60-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or personal lines CSR to service a book of personal insurance accounts.

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Personal Lines Customer Service Representative information

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$26K

$46.3K

$67.5K

How much do personal lines customer service representative jobs pay per year?

As of Aug 23, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines customer service representative?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the typical day-to-day responsibilities of a personal lines customer service representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What are the key skills and qualifications needed to thrive as a personal lines customer service representative?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

Is remote personal lines customer service representative a stressful job?

A remote personal lines customer service representative typically handles customer inquiries, policy changes, and claims via phone or online platforms. The job can be stressful during high call volumes or difficult customer interactions but generally involves standard procedures and communication skills, with some roles offering flexible schedules to manage workload. Overall, stress levels depend on individual resilience and the specific work environment.
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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines Customer Service Representative

Zander Insurance Agency

Nashville, TN • On-site

$37K - $50K/yr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Elevate Your Career with Zander
At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Insurance Customer Service Representative (CSR) and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.
Why Zander?
Unmatched Compensation:
  • Industry-Leading Salary + Performance Incentives
  • Guaranteed Comp Increases
  • 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
  • Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success through the distribution of ownership shares. Currently, 30% of team members have share values exceeding $500,000!
  • Path to $100K+: Advance to a Personal Lines Account Manager role and boost your earnings potential.
Outstanding Benefits:
  • Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
  • Generous HSA Contributions: Enjoy substantial company contributions.
  • Paid Time Off: 3 weeks of PTO plus holidays.
  • Flexible Work Schedule: Telecommute on a hybrid schedule.
  • Career Advancement: We promote from within and offer leadership opportunities.
Your Role:
  • Client Support: Help clients maintain their policies, handle inquiries, and process documentation.
  • Proactive Communication: Engage with clients through calls and emails to gather necessary information and provide updates.
  • Team Player: Join a supportive team environment focused on professional growth and exceptional service.
  • Work Hand-in-Hand with Account Managers to ensure client needs are handled promptly and accurately.
Who You Are:
  • Service-Oriented: You have a high service aptitude and the heart of a teacher.
  • Reliable & Adaptable: You thrive in a fast-paced environment and are dependable.
  • Tech-Savvy: You have the tools and ability to work from home efficiently.
  • Licensed: Able to obtain Property & Casualty licensure within 6 months of hire date, if not already licensed. Cost covered by Zander.
  • Fast Typer: Your typing speed is at least 45 WPM.
If you're ready to be part of the best and get paid like it, apply now! Transform your career with Zander Insurance and start making a difference today.
ESSENTIAL FUNCTIONS: These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
  • Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
  • The employee is occasionally required to use hands and fingers to operate, handle, and reach;
  • Specific vision abilities required by this job include close vision and the ability to adjust focus;
  • Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
  • Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
  • Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
  • Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
  • Sit & stand for extended periods of time up to 7 hours per day;
  • Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building);
  • Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
  • The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
COMMUNICATION NOTICE
As part of our hiring process, we may contact candidates by text message for interview reminders or scheduling updates. By applying, you consent to receiving job related text messages from Zander Insurance. If you prefer not to receive texts, you can reply STOP at any time to opt out.

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