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Personal Lines Customer Service Representative Jobs

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Personal Lines Insurance CSA

Taylorsville, IN · On-site

$37K - $50K/yr

Personal Lines Customer Service Associate (CSA) Location: Columbus, Indiana Job Type: Full-Time Position Overview: We are seeking a detail-oriented and customer-focused Personal Lines Customer ...

Webb Insurance Group

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Personal Lines Insurance CSR

Hudson, FL · On-site

$52K - $68K/yr

Position Overview: We're seeking a personable, detail-oriented insurance professional to join our team as a Personal Lines Insurance Advisor / Customer Service Representative. In this role, you will ...

gpac

Personal Lines Insurance CSA

Elizabethtown, IN · On-site

$36K - $48K/yr

Personal Lines Customer Service Associate (CSA) Location: Columbus, Indiana Job Type: Full-Time Position Overview: We are seeking a detail-oriented and customer-focused Personal Lines Customer ...

gpac

Personal Lines Insurance CSA

Indianapolis, IN · On-site

$37K - $50K/yr

Personal Lines Customer Service Associate (CSA) Location: Columbus, Indiana Job Type: Full-Time Position Overview: We are seeking a detail-oriented and customer-focused Personal Lines Customer ...

gpac

Personal Lines Insurance CSA

Columbus, IN · On-site

$36K - $48K/yr

Personal Lines Customer Service Associate (CSA) Location: Columbus, Indiana Job Type: Full-Time Position Overview: We are seeking a detail-oriented and customer-focused Personal Lines Customer ...

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Personal Lines Customer Service Representative information

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$26K

$46.3K

$67.5K

How much do personal lines customer service representative jobs pay per year?

As of Aug 23, 2026, the average yearly pay for personal lines customer service representative in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines customer service representative?

A Personal Lines Customer Service Representative helps clients with insurance policies designed for individuals, such as home, auto, and renters insurance. They assist with policy inquiries, process changes, explain coverage options, and address billing or claim concerns. Their role requires excellent customer service skills, attention to detail, and knowledge of insurance products to ensure clients receive the best support possible.

What are the typical day-to-day responsibilities of a personal lines customer service representative?

Personal Lines Customer Service Representatives handle a variety of tasks each day, such as responding to customer inquiries, processing policy changes, issuing certificates of insurance, and assisting clients with claims or billing questions. You may also review renewal documents, provide quotes for new or existing policies, and coordinate with underwriters or sales agents to resolve complex issues. The role often requires balancing multiple requests while maintaining accurate records and delivering high-quality service. This position offers a mix of independent work and collaboration with both clients and the internal insurance team.

What are the key skills and qualifications needed to thrive as a personal lines customer service representative?

To thrive as a Personal Lines Customer Service Representative, strong communication, attention to detail, and knowledge of personal insurance products like auto and home are essential, typically supported by a high school diploma or equivalent. Familiarity with insurance management systems (such as AMS360 or Applied Epic), policy quoting platforms, and relevant licensing (depending on state requirements) is often necessary. Excellent problem-solving abilities, patience, and a customer-focused mindset help professionals stand out in this role. These skills ensure efficient policy management, satisfied customers, and compliance with industry regulations.

Is remote personal lines customer service representative a stressful job?

A remote personal lines customer service representative typically handles customer inquiries, policy changes, and claims via phone or online platforms. The job can be stressful during high call volumes or difficult customer interactions but generally involves standard procedures and communication skills, with some roles offering flexible schedules to manage workload. Overall, stress levels depend on individual resilience and the specific work environment.
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Personal Lines Customer Service Representative jobs near you
Infographic showing various Personal Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Commercial Lines CSR/Personal Lines CSR

Big I Illinois

Grayslake, IL • On-site

$37K - $51K/yr

Other

Re-posted yesterday

Job description

Commercial Lines Producer

The Commercial Lines Producer at Louis A Pullano, Inc. is responsible for maintaining and maximizing profitable relationships with commercial lines clients and growing the book of business through new client sales.

Responsibilities
  • Identify, qualify, and develop commercial insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
  • Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
  • Actively partner, network, and plan for new clients and business opportunities.
  • Monitor, review, and report on key metrics to ensure sales targets are achieved and execute sales activity documentation quickly, accurately, and professionally.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
  • Support and prepare clients for renewal and retention and maintain strong client relationships.
  • Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
  • Review client audits, verify and facilitate corrections as needed and maintain A/R and billing
Qualifications
  • Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
  • Possess a valid driver's license and a source of reliable transportation.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain an existing client base.
  • Have a proven track record of business-to-business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales.
  • Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
  • Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
  • Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems.
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry
Your Future as an Independent Insurance Agent Starts Here

If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place! Working with an independent agency is a great career choice.

Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.

The demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to Big I of Illinois Association.

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