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Personal Lines Csr Jobs (NOW HIRING)

Marchetti & Sabatelli Assoc Inc

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Personal Lines CSR

Brooklyn, NY · On-site

$55K - $62K/yr

We are a well-established insurance agency in Brooklyn, NY seeking an experienced Personal Lines Customer Service Representative to join our team. This full-time, in-office role (Monday through ...

Marchetti & Sabatelli Assoc Inc

Be Seen First

Personal Lines CSR

Brooklyn, NY · On-site

$55K - $62K/yr

We are a well-established insurance agency in Brooklyn, NY seeking an experienced Personal Lines Customer Service Representative to join our team. This full-time, in-office role (Monday through ...

Baycoast Bank

PERSONAL LINES CSR

Swansea, MA · On-site

$48K - $61K/yr

Position Title: Personal Lines Customer Service Representative (CSR) Location: Fall River, MA: BayCoast Insurance, LLC Work Details * In-Office position (may work from any branch location ...

The Misch Group

Personal Lines CSR

Des Moines, IA

$20 - $25/hr

Description We are seeking a dedicated and experienced Personal Lines CSR to join our team in the Des Moines Metro area. We're a multi-line independent insurance agency with a strong focus on ...

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Personal Lines Csr information

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$26K

$46.3K

$67.5K

How much do personal lines csr jobs pay per year?

As of Jul 18, 2026, the average yearly pay for personal lines csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a Personal Lines CSR?

A Personal Lines Customer Service Representative (CSR) is an insurance professional who assists clients with their personal insurance policies, such as home, auto, and renters insurance. They handle customer inquiries, process policy changes, provide quotes, and help resolve billing or claims issues. Personal Lines CSRs play a key role in maintaining customer satisfaction by ensuring that clients’ coverage needs are met and questions are answered efficiently.

What is the difference between Personal Lines Csr vs Customer Service Representative?

AspectPersonal Lines CsrCustomer Service Representative
CredentialsInsurance licenses (e.g., Property & Casualty)General customer service skills, sometimes industry-specific certifications
Work EnvironmentInsurance agencies, brokerages, or companiesVarious industries including retail, telecom, finance
Employer & Industry UsagePrimarily insurance sector, focusing on personal insurance policies

The main difference is that a Personal Lines Csr specializes in personal insurance policies like auto and home insurance, requiring specific licenses. A Customer Service Representative may work across various industries with broader customer support roles. Both roles emphasize communication skills, but the Personal Lines Csr has industry-specific credentials and knowledge.

What are some common challenges faced by Personal Lines Customer Service Representatives, and how can they be managed?

Personal Lines CSRs often manage multiple client needs simultaneously, including policy changes, billing inquiries, and claims assistance. A common challenge is balancing high call volumes with providing personalized service and maintaining accuracy in documentation. Developing strong organizational skills and using agency management software can help streamline workflows. Additionally, proactive communication with both clients and underwriters fosters smoother resolutions and enhances customer satisfaction.

What are the key skills and qualifications needed to thrive as a Personal Lines CSR, and why are they important?

To thrive as a Personal Lines CSR, you need a solid understanding of personal insurance products, policy processing, and customer service principles, often supported by a high school diploma or insurance-related certifications. Familiarity with insurance agency management systems (like Applied Epic or Vertafore), quoting software, and state insurance licensing is typically required. Strong communication, problem-solving, and organizational skills help build rapport with clients and efficiently manage their needs. These competencies are crucial for delivering excellent service, ensuring policy accuracy, and maintaining customer satisfaction in a competitive insurance market.
What states have the most Personal Lines Csr jobs? States with the most job openings for Personal Lines Csr jobs include:
Personal Lines Csr jobs near you
Infographic showing various Personal Lines Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 78% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines CSR

Marchetti & Sabatelli Assoc Inc

Brooklyn, NY • On-site

$55K - $62K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are a well-established insurance agency in Brooklyn, NY seeking an experienced Personal Lines Customer Service Representative to join our team. This full-time, in-office role (Monday through Friday, 9-5) requires a candidate with strong knowledge of personal lines insurance, proficiency with Applied Epic, and excellent client interaction skills. The representative will work closely with multiple insurance carriers and report directly to the Branch Manager.

Responsibilities

  • Communicate with clients primarily via phone and email, with occasional in-person meetings
  • Rate new business using multiple insurance carriers
  • Process policy renewals and endorsements efficiently
  • Coordinate with 3-5 insurance carriers routinely
  • Provide claims support and maintain accurate documentation
  • Handle data entry and maintain client accounts

Preferred Qualifications

  • 3+ years of experience in personal lines insurance
  • High school diploma or equivalent
  • Proficiency in Applied Epic
  • Strong customer service and client communication skills
  • Experience with insurance rating, policy endorsements, and renewal processing
  • Effective time management and keen attention to detail