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Personal Lines Csr Jobs (NOW HIRING)

The Jonus Group

Personal Lines Insurance CSR

Fowler, CA · On-site

$50K - $60K/yr

Personal Lines Customer Service Representative (CSR) Job Summary Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a team. The ideal candidate will ...

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The Jonus Group

Personal Insurance CSR

Beaverton, OR · On-site

$55K - $75K/yr

Personal Lines Customer Service Representative (CSR) Job Summary Seeking a dedicated and experienced Personal Lines Customer Service Representative (CSR) to join a team. As a Personal Lines CSR, you ...

New

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

APR

Personal Lines Account Manager | CSR

La Crosse, WI

$60K - $80K/yr

Personal Lines Account Manager | CSR Insurance Agency Location: La Crosse, WI Salary: $60k-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or ...

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Personal Lines Csr information

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$26K

$46.3K

$67.5K

How much do personal lines csr jobs pay per year?

As of Sep 7, 2026, the average yearly pay for personal lines csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines CSR?

A Personal Lines Customer Service Representative (CSR) is an insurance professional who assists clients with their personal insurance policies, such as home, auto, and renters insurance. They handle customer inquiries, process policy changes, provide quotes, and help resolve billing or claims issues. Personal Lines CSRs play a key role in maintaining customer satisfaction by ensuring that clients’ coverage needs are met and questions are answered efficiently.

What are the key skills and qualifications needed to thrive as a personal lines CSR?

To thrive as a Personal Lines CSR, you need a solid understanding of personal insurance products, policy processing, and customer service principles, often supported by a high school diploma or insurance-related certifications. Familiarity with insurance agency management systems (like Applied Epic or Vertafore), quoting software, and state insurance licensing is typically required. Strong communication, problem-solving, and organizational skills help build rapport with clients and efficiently manage their needs. These competencies are crucial for delivering excellent service, ensuring policy accuracy, and maintaining customer satisfaction in a competitive insurance market.

What are some common challenges faced by personal lines customer service representatives, and how can they be managed?

Personal Lines CSRs often manage multiple client needs simultaneously, including policy changes, billing inquiries, and claims assistance. A common challenge is balancing high call volumes with providing personalized service and maintaining accuracy in documentation. Developing strong organizational skills and using agency management software can help streamline workflows. Additionally, proactive communication with both clients and underwriters fosters smoother resolutions and enhances customer satisfaction.

What is the difference between Personal Lines Csr vs Customer Service Representative?

AspectPersonal Lines CsrCustomer Service Representative
CredentialsInsurance licenses (e.g., Property & Casualty)General customer service skills, sometimes industry-specific certifications
Work EnvironmentInsurance agencies, brokerages, or companiesVarious industries including retail, telecom, finance
Employer & Industry UsagePrimarily insurance sector, focusing on personal insurance policies

The main difference is that a Personal Lines Csr specializes in personal insurance policies like auto and home insurance, requiring specific licenses. A Customer Service Representative may work across various industries with broader customer support roles. Both roles emphasize communication skills, but the Personal Lines Csr has industry-specific credentials and knowledge.

What states have the most Personal Lines Csr jobs?

States with the most job openings for Personal Lines Csr jobs include:

Personal Lines Csr jobs near you
Infographic showing various Personal Lines Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines Customer Service Rep

The Jonus Group

Mount Pleasant, SC • On-site

$60K - $70K/yr

Other

Medical

Re-posted 13 days ago

Job description


Personal Lines Customer Service Representative (CSR)
Job Summary
Seeking a highly skilled and experienced Personal Lines Customer Service Representative (CSR) to join a team. The ideal candidate will have a strong background in personal lines insurance, a proven ability to build and maintain client relationships, and a deep understanding of insurance products and underwriting principles. This role involves managing a substantial book of business, providing exceptional client service, and working collaboratively with multiple carriers to meet client needs. If you are a motivated professional with a passion for delivering outstanding service, we encourage you to apply.
Compensation Package
  • Salary Range: $60,000 - $70,000 annually (commensurate with experience).
  • Competitive benefits package, including health insurance
  • Opportunities for professional development and career advancement.
Responsibilities
  • Manage a personal lines book of business valued at $500,000.
  • Provide exceptional client-facing service, including understanding client needs, explaining coverage options, and building strong relationships.
  • Conduct heavy personal lines quoting and ensure accurate and timely processing of policies.
  • Demonstrate a comprehensive understanding of coverage from a general underwriting standpoint.
  • Work with multiple carriers to provide tailored solutions, including coastal and catastrophe (CAT) products.
  • Handle the full sales cycle, from quoting to policy issuance, while maintaining compliance with carrier guidelines.
  • Stay informed about market trends, carrier products, and marketing strategies to better serve clients.
  • Utilize Catalyst software (training provided if necessary) to manage client information and streamline processes.
Qualifications/Requirements
  • Minimum of 5 years of experience in personal lines insurance (preferred).
  • Active Property & Casualty (P&C) license and Certified Insurance Service Representative (CISR) designation.
  • Strong knowledge of personal lines insurance products, including coastal and storm-related coverage.
  • Proven ability to work with multiple carriers and navigate the full sales cycle.
  • Excellent interpersonal and communication skills, with a client-focused approach.
  • Proficiency in quoting and understanding general underwriting principles.
  • Ability to adapt to new technologies and software, including Catalyst (training available).
  • Strong organizational skills and attention to detail.

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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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