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Personal Lines Csr Jobs (NOW HIRING)

The Jonus Group

Personal Lines CSR

Harrington, DE · On-site

$37K - $49K/yr

Personal Lines Customer Service Representative (CSR) Job Summary Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to serve as the primary point of contact ...

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

RemX

Be Seen First

Personal Lines Customer Service Representative

Lynchburg, VA · On-site

$20 - $25/hr

RemX is seeking a Personal Lines Customer Service Representative (CSR) to support a well-established insurance agency in Lynchburg VA This role is perfect for someone who enjoys helping people ...

Criterion Executive Search

Personal Lines CSR Tampa

Tampa, FL · On-site

$36K - $49K/yr

Well established insurance agency in North Tampa has an immediate need to hire Personal Lines CSR. This role supports the Account Managers with renewals, mortgage change requests/payments, customers ...

Olin Hill Associates Inc

Personal Lines CSR

Cape Coral, FL · On-site

$35K - $47K/yr

Olin Hill Associates Inc. is looking for a friendly and dedicated Personal Lines CSR to join our growing team right here in sunny Cape Coral, Florida! If you have a knack for making people feel ...

APR

Personal Lines Account Manager | CSR

La Crosse, WI · On-site

$60K - $80K/yr

Personal Lines Account Manager | CSR Insurance Agency Location: La Crosse, WI Salary: $60k-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or ...

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Personal Lines Csr information

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$26K

$46.3K

$67.5K

How much do personal lines csr jobs pay per year?

As of Aug 24, 2026, the average yearly pay for personal lines csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines CSR?

A Personal Lines Customer Service Representative (CSR) is an insurance professional who assists clients with their personal insurance policies, such as home, auto, and renters insurance. They handle customer inquiries, process policy changes, provide quotes, and help resolve billing or claims issues. Personal Lines CSRs play a key role in maintaining customer satisfaction by ensuring that clients’ coverage needs are met and questions are answered efficiently.

What are the key skills and qualifications needed to thrive as a personal lines CSR?

To thrive as a Personal Lines CSR, you need a solid understanding of personal insurance products, policy processing, and customer service principles, often supported by a high school diploma or insurance-related certifications. Familiarity with insurance agency management systems (like Applied Epic or Vertafore), quoting software, and state insurance licensing is typically required. Strong communication, problem-solving, and organizational skills help build rapport with clients and efficiently manage their needs. These competencies are crucial for delivering excellent service, ensuring policy accuracy, and maintaining customer satisfaction in a competitive insurance market.

What are some common challenges faced by personal lines customer service representatives, and how can they be managed?

Personal Lines CSRs often manage multiple client needs simultaneously, including policy changes, billing inquiries, and claims assistance. A common challenge is balancing high call volumes with providing personalized service and maintaining accuracy in documentation. Developing strong organizational skills and using agency management software can help streamline workflows. Additionally, proactive communication with both clients and underwriters fosters smoother resolutions and enhances customer satisfaction.

What is the difference between Personal Lines Csr vs Customer Service Representative?

AspectPersonal Lines CsrCustomer Service Representative
CredentialsInsurance licenses (e.g., Property & Casualty)General customer service skills, sometimes industry-specific certifications
Work EnvironmentInsurance agencies, brokerages, or companiesVarious industries including retail, telecom, finance
Employer & Industry UsagePrimarily insurance sector, focusing on personal insurance policies

The main difference is that a Personal Lines Csr specializes in personal insurance policies like auto and home insurance, requiring specific licenses. A Customer Service Representative may work across various industries with broader customer support roles. Both roles emphasize communication skills, but the Personal Lines Csr has industry-specific credentials and knowledge.

What states have the most Personal Lines Csr jobs?

States with the most job openings for Personal Lines Csr jobs include:

Personal Lines Csr jobs near you
Infographic showing various Personal Lines Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines CSR

The Jonus Group

Harrington, DE • On-site

$37K - $49K/yr

Other

Re-posted 29 days ago

Job description


Personal Lines Customer Service Representative (CSR)
Job Summary
Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to serve as the primary point of contact for clients, delivering exceptional support with their personal insurance needs. This role requires effective communication skills and a focus on customer satisfaction to build long-lasting relationships.
Responsibilities
  • Deliver excellent customer support by addressing inquiries, resolving concerns, and processing personal insurance policy changes, including auto, homeowners, and other lines of personal insurance.
  • Assist clients in understanding their coverage and options, ensuring that they have adequate protection.
  • Handle new business requests, prepare quotes, process endorsements, and manage policy renewals with accuracy and efficiency.
  • Develop and maintain positive client relationships through proactive communication and follow-up.
  • Coordinate with insurance carriers on underwriting requests, endorsements, and claims support for clients.
  • Maintain up-to-date client records, documenting all interactions and updates in the agency management system.
  • Stay informed about industry trends, product offerings, and coverage enhancements to provide expert guidance to clients.
  • Contribute to a collaborative and supportive team environment.
  • Comply with regulatory and company standards, preserving confidentiality of client information.
Qualifications/Requirements
  • Experience in customer service, preferably in the insurance industry or a related field.
  • State Insurance License for personal lines or willingness to obtain one (licensing support may be provided).
  • Strong interpersonal, listening, and communication skills (both written and verbal).
  • Ability to analyze customer needs and recommend tailored insurance solutions.
  • Strong organizational skills with attention to detail and the ability to manage multiple priorities.
  • Proficiency with customer management systems, online insurance platforms, and Microsoft Office Suite.
  • Self-motivated, positive attitude, and a commitment to continuous learning and development.
  • Previous experience in an independent insurance agency or similar setting.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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