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Personal Lines Csr Jobs (NOW HIRING)

Hilb Group

Personal Lines Customer Service Representative

$39K - $53K/yr

The Hilb Group is currently seeking a motivated and ambitious Personal Lines CSR to join our team. This position will report to our agency located in Bonita Springs, FL. The ideal candidate will be ...

The Jonus Group

Personal Lines CSR

Mahtomedi, MN · On-site

$60K - $70K/yr

Manage and service a book of personal lines and small commercial insurance accounts. * Provide exceptional customer service through phone calls, walk-ins, and other client interactions. * Handle ...

Leavitt Group

Personal Lines CSR

Zanesville, OH · On-site

$36K - $48K/yr

What You'll Do As a Customer Service Representative, you'll support our personal lines clients by providing knowledgeable, responsive service and helping them navigate their insurance needs. Deliver ...

Brown Insurance Services

Personal Lines CSR

Seminole, FL · On-site

Join Brown Insurance Services Personal Line CSR Do you take pride in accuracy and follow-through? Do you enjoy checking tasks off a list and completing objectives? If so, this is the role for you. If ...

APR

Personal Lines Account Manager

Tappan, NY

$45K - $62K/yr

... CSR to service a book of personal insurance accounts. The insurance agency will require the personal lines account manager to respond to client calls about policy changes, updates and coverage ...

APR

Personal Lines Account Manager

Saint Charles, IL · On-site

$55K - $65K/yr

... lines CSR to service a book of personal insurance accounts. Respond to client calls about policy changes, updates and coverage questions, plus consult with clients on potential bundle saving ...

The Misch Group

Personal Lines CSR

Cincinnati, OH · On-site

Skills, Knowledge and Expertise Looking for an industry experienced customer service representative/account manager. Ohio insurance license preferred but not required. Must be a self-starter with ...

APR

Senior Personal Lines Account Manager

Hoboken, NY

$90K - $105K/yr

... lines CSR) to join their personal lines team! This is an in-office position, and work is within a collaborative team based environment. Requires an experienced insurance professional that is ...

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Personal Lines Csr information

See salary details

$26K

$46.3K

$67.5K

How much do personal lines csr jobs pay per year?

As of Aug 9, 2026, the average yearly pay for personal lines csr in the United States is $46,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What is a personal lines CSR?

A Personal Lines Customer Service Representative (CSR) is an insurance professional who assists clients with their personal insurance policies, such as home, auto, and renters insurance. They handle customer inquiries, process policy changes, provide quotes, and help resolve billing or claims issues. Personal Lines CSRs play a key role in maintaining customer satisfaction by ensuring that clients’ coverage needs are met and questions are answered efficiently.

What is the difference between Personal Lines Csr vs Customer Service Representative?

AspectPersonal Lines CsrCustomer Service Representative
CredentialsInsurance licenses (e.g., Property & Casualty)General customer service skills, sometimes industry-specific certifications
Work EnvironmentInsurance agencies, brokerages, or companiesVarious industries including retail, telecom, finance
Employer & Industry UsagePrimarily insurance sector, focusing on personal insurance policies

The main difference is that a Personal Lines Csr specializes in personal insurance policies like auto and home insurance, requiring specific licenses. A Customer Service Representative may work across various industries with broader customer support roles. Both roles emphasize communication skills, but the Personal Lines Csr has industry-specific credentials and knowledge.

What are some common challenges faced by personal lines customer service representatives, and how can they be managed?

Personal Lines CSRs often manage multiple client needs simultaneously, including policy changes, billing inquiries, and claims assistance. A common challenge is balancing high call volumes with providing personalized service and maintaining accuracy in documentation. Developing strong organizational skills and using agency management software can help streamline workflows. Additionally, proactive communication with both clients and underwriters fosters smoother resolutions and enhances customer satisfaction.

What are the key skills and qualifications needed to thrive as a personal lines CSR?

To thrive as a Personal Lines CSR, you need a solid understanding of personal insurance products, policy processing, and customer service principles, often supported by a high school diploma or insurance-related certifications. Familiarity with insurance agency management systems (like Applied Epic or Vertafore), quoting software, and state insurance licensing is typically required. Strong communication, problem-solving, and organizational skills help build rapport with clients and efficiently manage their needs. These competencies are crucial for delivering excellent service, ensuring policy accuracy, and maintaining customer satisfaction in a competitive insurance market.
What states have the most Personal Lines Csr jobs? States with the most job openings for Personal Lines Csr jobs include:
Personal Lines Csr jobs near you
Infographic showing various Personal Lines Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,325 per year, or $22.3 per hour.

Personal Lines Customer Service Representative

Independent Insurance Agents of North Carolina

Hendersonville, NC • On-site

$40K/yr

Other

Re-posted 10 days ago

Job description


The Personal Lines CSR at Earl F. Penny Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry
Responsibilities
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Actively solicit increases in coverage or rounding out accounts at every service contact.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
Qualifications
  • Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
  • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and Computer proficiency including agency management systems.

Compensation: $40,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!
IIANC's members are Trusted Choice® independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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