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How much do insurance service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for insurance service representative in the United States is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Service Representative, and why are they important?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by Insurance Service Representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are Insurance Service Representatives?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What states have the most Insurance Service Representative jobs? States with the most job openings for Insurance Service Representative jobs include:
What are popular job titles related to Insurance Service Representative jobs? For Insurance Service Representative jobs, the most frequently searched job titles are:
Insurance Service Representative jobs near you

Insurance Service Representative (P& C Licensed)

BOULEVARD INSURANCE AGENCY LLC

Chandler, AZ

$18 - $21/hr

Full-time

Posted 8 days ago

Job description

Boulevard Insurance Agency is looking for a friendly, detail-oriented Insurance Service Representative to join our team! This role is ideal for someone who enjoys helping clients, thrives in a structured environment, and wants to be part of a growing agency.
Position Details
  • Schedule: Full-time, Monday–Friday
  • Work Environment: Primarily in-office with the potential for a hybrid schedule after training
  • Location: Chandler, AZ
  • License Required: Active Arizona Property & Casualty license
What You’ll Do

  • Assist clients with policy changes, billing questions, documentation, and general account servicing
  • Process endorsements, cancellations, reinstatements, and claims-related updates
  • Provide exceptional customer service in person, by phone, and via email
  • Support agents with follow-ups, retention initiatives, and client communication
  • Maintain accurate customer records and uphold Allstate compliance standards
  • Opportunity to assist with sales-related tasks; sales interest or experience is a plus

What We’re Looking For

  • Active AZ P&C license — required
  • Prior insurance customer service or agency experience is strongly preferred
  • Strong communication skills and a friendly, professional demeanor
  • Reliable, organized, and comfortable working in a fast-paced environment
  • Tech-savvy and able to learn new systems quickly
  • Interest in sales or prior sales experience is a bonus

What We Offer

  • Competitive pay
  • Hybrid schedule eligibility after training milestones
  • A supportive team environment with growth opportunities
  • Paid training and ongoing professional development
  • Opportunity to build long-term client relationships with a respected Allstate agency