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Insurance Service Representative Jobs (NOW HIRING)

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Columbus, NE · On-site

$40K - $55K/yr

Processes insurance claims and loss notices. * Assistant Senior Customer Service Representative with renewals. * Regular and reliable attendance. * Assists with other job-related duties as assigned ...

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How much do insurance service representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for insurance service representative in the United States is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Service Representative, and why are they important?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by Insurance Service Representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are Insurance Service Representatives?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What states have the most Insurance Service Representative jobs? States with the most job openings for Insurance Service Representative jobs include:
What are popular job titles related to Insurance Service Representative jobs? For Insurance Service Representative jobs, the most frequently searched job titles are:
Insurance Service Representative jobs near you
Infographic showing various Insurance Service Representative job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, and 54% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,758 per year, or $18.6 per hour.

INSURANCE CSR

Pinnacle Bank/Bank of Colorado

Columbus, NE • On-site

$40K - $55K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
GENERAL SUMMARY:
Responsible for insurance service and account management for both personal and commercial clients.
For more information, please visit the agency website: https://www.edgewaterins.biz
 
RESPONSIBILITIES AND DUTIES:
  1. Help with servicing customer accounts including phone calls and walk in customers.
  2. Completes insurance proposals and quotes for agents and producers.
  3. Issues binders, endorsements, cancellations/reinstatement notices, etc.
  4.  Prepares and distributes certificates of insurance.
  5. Maintain accounts on agency management system.
  6. Processes insurance claims and loss notices.
  7. Assistant Senior Customer Service Representative with renewals.
  8. Regular and reliable attendance.
  9. Assists with other job-related duties as assigned by manager.
 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of insurance products and services.
  • Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
  • Ability to communicate with customers and co-workers in a courteous and professional manner.
  • Ability to multi-task, and function as a team player.
  • Ability to work with accuracy, organization, and attention to detail.
  • Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
  • Ability to cross-sell insurance products.
 
EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent.
  • Proper insurance licenses.

PHYSICAL REQUIREMENTS:
 
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.  

More Details
Monday through Friday 8am-5pm. No weekends