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Insurance Service Representative Jobs (NOW HIRING)

Mercy

$38K - $53K/yr

Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our ...

Mercy

Insurance Services Rep I - Remote -STL

Anoka, MN · Remote

$40K - $56K/yr

Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our ...

Dcins

Insurance Service Positions

Miami, FL · On-site

$38K - $52K/yr

ONE YEARS OF CSR PREFERRED HOURLY STARTING WAGE: ( $35,000 to $55,000+) SUMMARY: Award winning, Top ... Health Insurance * 401K with 3% match * Holiday Pay * Great Work Environment * Room For Significant ...

Bank of Colorado

Edgewater Insurance CSR

Omaha, NE · On-site

$38K - $52K/yr

Edgewater Insurance CSR Responsible for insurance service and account management for both personal and commercial clients. Responsibilities And Duties * Help with servicing customer accounts ...

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How much do insurance service representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for insurance service representative in the United States is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Service Representative, and why are they important?

To thrive as an Insurance Service Representative, you need a solid understanding of insurance products, policy processing, and customer service, typically supported by a high school diploma or equivalent and sometimes a state insurance license. Proficiency with CRM software, insurance management systems, and basic office applications is commonly required. Excellent communication, problem-solving, and attention to detail help build trust and efficiently resolve client inquiries. These skills ensure accurate service delivery, regulatory compliance, and strong client relationships in a competitive insurance industry.

What are some common challenges faced by Insurance Service Representatives, and how can they be addressed?

Insurance Service Representatives often encounter challenges such as managing high call volumes, handling complex policy inquiries, and dealing with upset or frustrated customers. To address these, strong organizational skills, effective communication, and patience are essential. Leveraging customer relationship management (CRM) software and participating in ongoing training can also help Representatives stay up-to-date on policy changes and improve service efficiency. Building strong relationships with underwriters and agents further ensures that issues are resolved quickly and accurately.

What are Insurance Service Representatives?

Insurance Service Representatives are professionals who assist customers with their insurance policies, answer questions, process claims, and handle policy changes. They act as the primary point of contact between insurance companies and policyholders, ensuring clients understand their coverage and helping resolve any issues. Their role often involves explaining policy details, updating account information, and providing support during the claims process. Excellent communication and problem-solving skills are essential for this role.
What states have the most Insurance Service Representative jobs? States with the most job openings for Insurance Service Representative jobs include:
What are popular job titles related to Insurance Service Representative jobs? For Insurance Service Representative jobs, the most frequently searched job titles are:
Insurance Service Representative jobs near you
Infographic showing various Insurance Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,758 per year, or $18.6 per hour.

Customer Service Representative

The McCullough Agency

Dayton, OH • On-site

$45K - $75K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

Apply for the position today by completing the form and completing the assessment.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan


Responsibilities

Cross-sell and upsell existing customers. Individual and team reporting. Assist customers with insurance service-related questions and issues, following up as needed to completely satisfy the customer. Document conversations, to dos and other items in the Allstate CRM system. Take payments. Advise and update coverages. Engage partners as needed. Support sales as needed.


Requirements

Previous P&C insurance service and/or sales experience required. Previous experience with Allstate preferred. Current P&C license required.