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Insurance Customer Service Representative Jobs in Boston, MA

Farsyt

Insurance CSR

Cambridge, MA · On-site

$43K - $60K/yr

The Role As our first CSR, you'll be the operational backbone of the agency. You'll own the service ... Issue certificates of insurance and evidence of property * Manage renewal reviews -- pull loss runs ...

Sila

Customer Service Representative

Littleton, MA · On-site

$21 - $25/hr

Nashoba Air & BoilerWorks - Customer Service Representative Nashoba Air & BoilerWorks is Nashoba ... Benefits: Medical, Dental, and Life Insurance.401(k) with company match.Comprehensive, paid ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Boston, MA

Insurance Customer Service Representative information

See Boston, MA salary details

$28.2K

$52.6K

$79.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 8, 2026, the average yearly pay for insurance customer service representative in Boston, MA is $52,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $59,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Boston, MA? The most popular types of Insurance Customer Service Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Insurance Customer Service Representative jobs? Cities near Boston, MA with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,589 per year, or $25.3 per hour.

Insurance Customer Service Representative

Pella Insurance Agency

Brighton, MA • On-site

$57K - $67K/yr

Full-time

PTO

Re-posted 20 days ago

Job description

Our Most Valuable Asset? You!

Pella Insurance Agency in Brighton is growing our team, and we are seeking a Full Time Customer Service Representative to grow with us! We pride ourselves on our personalized service, and we are looking for someone who wants to be a part of our already outstanding team. We are not looking for just any Customer Service Representative, we are looking for the one who is detail oriented and driven to provide exceptional, individualized service. As our new Customer Service Representative, you will be joining us to provide our clients with the right policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their business for years to come. We know that providing the best service means providing for our team first, which is why we are dedicated to helping you meet your professional goals while maintaining your work/life balance, with professional development and flexible scheduling.

If you are a team player who is ready to join an outstanding team, Apply Today!


Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Paid Time Off (PTO)


Responsibilities
  • Use your skills to create insurance quotes, shop renewals, and assist with policy changes.
  • Each interaction is an opportunity for you to educate and advise clients.
  • Utilize your exemplary attention to detail to issue insurance documentation, update client information, and assist with payments.
  • Answer client questions, problem solve, and follow up with your quality rapport building talents.

Requirements
  • Strong computer and technical skills, including Microsoft Office Suite proficiency.
  • Excellent written and verbal communication skills.
  • A detail oriented team player with a positive attitude.
  • Conduct yourself in a professional manner in all communication, including via the phone, email, and face to face.
  • Property & Casualty License a Plus!